Lexus of Watertown

William Brazil I was really appreciate one of the salesman William Brazil. he was very knowledgeable very patient and pressure free which is one of the things that c I was really appreciate one of the salesman William Brazil. he was very knowledgeable very patient and pressure free which is one of the things that customer look for on a purchase of a vehicle. Thank you to all the staff of Lexus of Watertown very good job thank you I will recommend you guys at any time you got a 5 star rating from me. More

William Brazil Great Salesman...The rest not so Great First I would like to point out that I was working with William Brazil whom is very professional and courteous. Other than that my mother taught me t First I would like to point out that I was working with William Brazil whom is very professional and courteous. Other than that my mother taught me that if you have nothing nice to say then don't say it at all. I ended up going elsewhere and getting a much better deal and promises that were made to me were not even close to what was discussed. All info was disclosed before i stepped foot in the dealership and they could not deliver. Ended up leasing the same car at another dealership for less money with the same details. Too bad I wasted my time here. More

I just got called a liar by the head of pre-owned I bought a certified vehicle from this dealer two years ago. The vehicle came with McGard wheelocks. I learned today when I tried to buy new tires f I bought a certified vehicle from this dealer two years ago. The vehicle came with McGard wheelocks. I learned today when I tried to buy new tires for the car that the key that the dealer gave me did not match the locks on the wheels. The first thing the head of preowned sales said to me after I explained the problem was: "Wait a minute. You are telling me that the wheels have not been removed in two years. Didn't you rotate the tires?" I explained to him that the tires (about which I was not complaining) had been rotated regularly by another Lexus dealer where we have the car serviced. He then blamed that dealer (who I know uses a master key and has never asked me for my key) for switching keys. When I suggested to him that he should accept responsibility for a screw up by his dealership instead of blaming me or others, he hung up on me because I "raised my voice." Shortly after we bought the car I put the key we received in the first aid kit that came with the car and have not removed it until today. Does Lexus of Watertown seriously think I was trying to cheat it out of a $15 key? More

William Brazil top sales consultant I have never purchased a vehicle as quickly and efficiently. William and his manager and the finance team gave unparalleled service. In a total of 2 I have never purchased a vehicle as quickly and efficiently. William and his manager and the finance team gave unparalleled service. In a total of 2 hours all paperwork was completed. Car will be delivered to me in New Hampshire. More

One of my best experience ever buying a car So I went on a Sunday afternoon to purchase a vehicle for my wife which I proceeded to put in a phone call to the dealership I spoke to one of the sal So I went on a Sunday afternoon to purchase a vehicle for my wife which I proceeded to put in a phone call to the dealership I spoke to one of the sales manager by the name of Philip which he hook me up with a knowledgeable young man by the name of William brazil he was pleasant very knowledgeable and not intimidating which it makes the process for our decision very easy I will recommend Lexus of Watertown at any time. thank you guys great job More

Griffith Wilson - Exceptional Service I have been a customer of Lexus of Watertown since 2011 and have had nothing but exceptional experiences here. Most recently, I had the pleasure of wo I have been a customer of Lexus of Watertown since 2011 and have had nothing but exceptional experiences here. Most recently, I had the pleasure of working with Griffith Wilson, a sales and leasing consultant, on getting myself a new lease (this is now my third with this dealership). Griffith was incredible at quickly and efficiently finding me a new car that fit all my wants and needs. He was able to get me the exact car that I wanted including color and options within one day! My experience with Griffith was absolutely excellent. He made the process of leasing a new IS300 completely seamless. I explained to him what I was looking for over the phone and within 24 hours, I was driving off the lot with my new car. Griffith was very professional, polite, courteous, and attentive to my needs. I highly recommend anyone who visits Lexus of Watertown to ask for Griffith Wilson. He is an excellent sales consultant who makes sure his customers are all highly satisfied and very well taken care of. More

#1 Griffith Wilson - Lexus of Watertown My experience at Lexus of Watertown, was by far, the best experience I've ever had with purchasing a vehicle.... The sales and service was outstandin My experience at Lexus of Watertown, was by far, the best experience I've ever had with purchasing a vehicle.... The sales and service was outstanding. It was delightful working with Sales Rep. GRIFFITH WILSON. Griffith was quite flexible at negotiating a price that was affordable, and there was no pressure involved. Everyone should have a sales rep. like Griffith! Thank you GRIFFITH.... I love my car!!! Deb More

Amanda Car is a pleasure to work with! I've worked with Amanda Carr for all my service needs in the 2 years I've owned my Lexus and every time she has given nothing short of 5 star service. I've worked with Amanda Carr for all my service needs in the 2 years I've owned my Lexus and every time she has given nothing short of 5 star service. She is always friendly and greets me by name even when I am not there for a service appointment. I've seen her greet her other customers by name during my visits as well which just shows how dedicated she is to her job. In my most recent visit, I had my state inspection done. This went smoothly. Unfortunately, there was an issue with their car wash station during my visit which she apologized for and offered a free mini-detail on my next visit for any inconvenience. It's obvious she genuinely cares about customer satisfaction and does whatever it takes to keep her customers happy. I look forward to having a continued relationship with Amanda during the life of my vehicle. More

Outstanding! I have had to purchase two cars and assist my daughter in purchasing a car within the previous six months. I have also purchased many other cars from I have had to purchase two cars and assist my daughter in purchasing a car within the previous six months. I have also purchased many other cars from dealerships in my life. The experiences have ranged from horrendous to excellent. Not until I purchased my RX 350 from Lexus of Watertown have I had such an outstanding car buying experience. Being a teacher I do not give out an A easily, A+ is VERY rare. Lexus of Watertown gets that rare A+. Katya Lemus was a pleasure to have as a salesperson. She listened to our needs, efficiently found the car for which I was looking and completed a fair deal. The experience in the finance office was similar.Joe outlined the options, respected my wishes and processed the paperwork quickly and efficiently.. I made additional requests and changes after the sale. Given the horrible experience I had at the last dealership from which I purchased a car (see previous review), I pestered Katya with emails to make sure that all was done right. Finally she just emailed me with "Don't worry, I have it all set" , and she certainly did. Katya was the best!! I have experience with two Lexus dealers in the Greater Boston area. Herb Chambers in Sharon and Lexus of Watertown. Both of these dealerships far outperformed my expectation. Watertown edged out Chambers as I never had to really fight for the price I wanted in Watertown. They were fair in their price right up front. Although, maybe it helped that it was the 30th of December and the deals were truly driving out the door. More

Watertown Lexus Griffth Wilson makes buying easy My husband and I recently visited Watertown Lexus. We live just about 90 miles away from the dealership. We weren't expecting to buy that day, but Gri My husband and I recently visited Watertown Lexus. We live just about 90 miles away from the dealership. We weren't expecting to buy that day, but Griffith Wilson worked with us, understood our needs and budget and we drive home in the exact car we wanted! From the time we walked into Watertown until the time we drive off, Griffith and the whole Watertown team were genuine, sincere and committed. Patrick the GM was exceptionally friendly and welcomed us warmly. We would highly recommend Watertown and ask for Griffith. More