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Lexus of Watertown

Watertown, MA

4.9
1,858 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2024 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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330 Arsenal St

Watertown, MA

02472

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Showing 1,858 reviews

August 25, 2020

As in pre COVID time Lexus of Watertown excels at customer service. Great deal on new car from salesman Tony Viveiros! Well done and safe. More

by Captain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Viveiros, Tony
Aug 26, 2020 -

Lexus of Watertown responded

It's been our pleasure to continue to deliver safe, friendly, world-class service! It's fantastic to hear that Tony made your latest car-buying experience so exceptional. Thank you for your confidence in Lexus of Watertown, and we hope you're loving your new vehicle!

August 21, 2020

My sales was Leon Barnes. It was my first car, he was very patient and explain everything to me. The process was Easy and Painless. My father had introduced a few friend to him. More

by Krystal Cai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Barnes
Aug 21, 2020 -

Lexus of Watertown responded

Hi Krystal - Congratulations on your first car! It is wonderful to hear that Leon made your experience go so smoothly. Safe travels and we hope to see you back at Lexus of Watertown for your first oil change!

August 11, 2020

New Lexus at Lexus of Watertown I had the pleasure of buying my new Lexus from Ussa at Lexus of Watertown and it was exceptional customer service. Ussa was amazing in making me fe More

by asytnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ussa
Aug 11, 2020 -

Lexus of Watertown responded

Thank you for the 5-star review! We are happy to hear that you enjoyed working with our team at Lexus of Watertown, and we will certainly let Ussa know that you appreciate their help. We hope to see you again sometime!

August 10, 2020

Love the Lexus of Watertown dealership and had the pleasure to work with Tony Viveiros. He helped me turn in my old lease and find the perfect new car. He was very helpful and easy to work with. Norma More

by puglove26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Aug 10, 2020 -

Lexus of Watertown responded

It is wonderful to hear that Tony was able to get you into your ideal car and make the process so enjoyable! Congratulations and thanks for the review. We hope to see you back at Lexus of Watertown for your first oil change!

August 07, 2020

Thank you Tony and Jessica for my sales process and experience. I arrived at 12:10 and left at 2:10 with my new car! More

by ddotolo7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros, Jessica Sales Manager
Aug 07, 2020 -

Lexus of Watertown responded

Thank you for shopping at Lexus of Watertown and for sharing this feedback! It's great to hear that Tony and Jessica provided you with a seamless and enjoyable sales experience. Safe travels in your new car!

August 06, 2020

Lexus RX 350 Thanks Ussa Pradhananga for all of your help! So excited for our new Lexus RX 350! It was a seamless process. Visit Lexus of Watertown for your next n More

by kmaillet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
Aug 06, 2020 -

Lexus of Watertown responded

Thank you for reviewing Lexus of Watertown and for giving a shout out to Ussa. We're excited to hear about the purchase of your Lexus RX 350 and wish you safe travels!

August 05, 2020

Amazing how pleasant it was!!! First let me say Tony Viveiros thank you for taking a lot of time to get us the NX300 F-Sport! zero pressure and the people at Water town Lexus are so More

by merlindragonwizard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveirs
Aug 05, 2020 -

Lexus of Watertown responded

Thank you so much for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Watertown, and we couldn't be more pleased to hear that Tony got you into a Lexus NX300 F-Sport that meets your needs. We will certainly let Tony know that you appreciate his help, and we hope that you continue to enjoy your new ride!

July 30, 2020

Best Dealer and sales agent William Giron This review is for William Giron at Lexus of Watertown. I can’t express enough how impressed I am with William’s professionalism and helping find the More

by cstig.2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Giron
Jul 31, 2020 -

Lexus of Watertown responded

We're so proud to have earned your confidence and your endorsement! Customer satisfaction is our highest priority here at Lexus of Watertown, so we're thrilled that our team exceeded your expectations in every way. It's fantastic to hear that William made your car-buying experience so attentive and stress-free, and that he went above and beyond to put you in your dream car for a great price. We wish you many safe and happy miles in your new vehicle!

July 28, 2020

I buy a good car NX 300 H from the dealer First I will thanks the help from Ujwal Pradhananga, he is a responsible saleman. I make a good decision to buy a correct car under the guidance of Uj More

by Dongjie Chen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ujwal Pradhananga
Jul 28, 2020 -

Lexus of Watertown responded

Dongjie, thank you for taking a moment to share your feedback for Lexus of Watertown. Our team member, Ujwal, is great to work with and I am glad that he walked you through the purchasing process to ensure you felt comfortable behind the wheel! Congratulations and safe travels!

July 28, 2020

Great selection, Great people! Lexus of Watertown helped make the process of leasing a new car so easy. We were deciding between two models, the NX and UX, and Watertown had a great More

by B from Wellesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Jul 29, 2020 -

Lexus of Watertown responded

Reviews like this one always make our day! Our first priority is making sure all our customer feel safe and welcome, so it's wonderful to hear that you felt taken care of. And we love that Tony went above and beyond to deliver an exceptional leasing experience and make sure you were satisfied with your choice. Thank you for trusting Lexus of Watertown with your business - we're glad you're loving your new car!

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