Lexus of Watertown - Service Center

I would like to take the opportunity to thank my service consultant, Chad Tinti, for excellent service I received at Lexus of Watertown dealership. Chad is very helpful, always pleasant and very professiona consultant, Chad Tinti, for excellent service I received at Lexus of Watertown dealership. Chad is very helpful, always pleasant and very professional. Thank You Chad! I will no doubt come back for service again, and will definitely recommend your company to my friends and family, to all potential customers. Thank Again. Natalia Svistunova, Chestnut Hill, MA More

Excellent service. We have been going there for years to purchase vehicles and have them serviced. Maria is a pleasure to deal with. She estimates ahead of time what the cost will be, and when our car will purchase vehicles and have them serviced. Maria is a pleasure to deal with. She estimates ahead of time what the cost will be, and when our car will be ready. If there are any changes once our car is in she calls right away to tell us of the change and ask whether we approve of it. The sales staff is also a pleasure to deal with. More

This is my 2nd lease car from Lexus of Watertown. I am very impressed with the customer service with both the sales and service departments. I had my first flat tire and didn't know what to do. I conta very impressed with the customer service with both the sales and service departments. I had my first flat tire and didn't know what to do. I contacted the dealership and they told me not to worry and that they will replace the tire for me right away. They have always been very sincere, professional and helpful with all the questions I had with the car. I had the roadside assistant replace the temporary tire for me and went to Lexus of Watertown to get my regular size tire replaced. I was greeted by Eric and another guy at the service area. Both were super nice. Cindy was the service person I was assigned to. She was very nice and professional. She explained to me what would be done to my tire with the diagnostics. I waited in the waiting area for about 40 mins. During that time I had a nice cup of coffee and pastries. By the time I was done, Cindy came to the room to tell me what they did with the tire and that my car was all set. She shook my hand to thank me for the business. I got my car back and it was nicely washed, vacuumed, and the tire was repaired. The service, friendliness, and professionalism were seemless. I'm always glad to brag about my Lexus dealership in Watertown to my friends who drive other brand cars. They definitely envy my dealership experiences. This type of service is rare and this is the reason why I continued my 2nd lease with Lexus of Watertown. My previous dealership with Acura didn't come close to my exceptional experience at Lexus. Thank you Lexus for making me feel like an important customer! More

Maria Laskaris, my service rep was able to give me a quick appointment and I was in and out in no time. My car was serviced and even washed and cleaned up before i left. They treat you extremely well quick appointment and I was in and out in no time. My car was serviced and even washed and cleaned up before i left. They treat you extremely well and are very attentive. Highly recommend them to anyone . More

My satisfaction with Lexus Of Watertown is the result of working with Srevice Consultant Maria Laskaris. Maria is always pleasant. She returns my phone calls promptly, and is very accomodating is scheduli working with Srevice Consultant Maria Laskaris. Maria is always pleasant. She returns my phone calls promptly, and is very accomodating is scheduling service. More importantly, she is knowledgeable about the repairs being performed, and I trust her answers as to what work needs to be done. Maria always maintains a plesant and professional attitude in her work. More

I live in NH however I travel to Lexus of Watertown in Massachusetts because they treat me as important client; they want to address my problem. Maria customer service and promptness is extraordinary. I Massachusetts because they treat me as important client; they want to address my problem. Maria customer service and promptness is extraordinary. I find Lexus provide a extraordinary product and the services they provide is outstanding. Maria listen to the problem, keep me up to date of the findings and cost for me to make appropriate decision, as well as, time I could pick up the car. The loaner car Lexus provided was a new hybrid. She walked me to the car and educated on the procedures of shifting, starting etc to ensure I was comfortable. Bottom line they treat each person with top quality customer service. Because of this I will continue to buy Lexus automobiles and recommend them to my friends. More

I have had many cars and this is my first Lexus and by far it is one of the best experiences I have had from start to date. They are always helpful, quick, and friendly. I haven't had a bad experience yet far it is one of the best experiences I have had from start to date. They are always helpful, quick, and friendly. I haven't had a bad experience yet! I will definitely be back for my next purchase! More

I have owned a number of Lexus trucks that I have leased from Lexus of Watertown. The service is absolutely fantastic. I've worked with Chad for almost 8 years - and couldn't be happier. He is honest, tr from Lexus of Watertown. The service is absolutely fantastic. I've worked with Chad for almost 8 years - and couldn't be happier. He is honest, trustworthy and always has a smile on his face! I have owned quite a few luxury cars and have NEVER had service like I receive at Lexus of Watertown. I was contemplating going with a different brand of car when my lease ran out last year - but chose to stick with Lexus because of Chad and the service dept at Lexus of Watertown. More

Chad Tinti has been our "go-to" person at Watertown Lexus for many years now, and we hope he plans on staying there. Chad is always ready with a personable smile. He makes sure he understands what we are bri for many years now, and we hope he plans on staying there. Chad is always ready with a personable smile. He makes sure he understands what we are bringing the vehicle in for, makes sure he gets us an RX to use if we have to leave the vehicle, and follows up on all questions and concerns we have. My husband and I truly enjoy the short time we spend together with Chad. We have been coming to the Watertown Lexus dealership since we bought the RX 300 in March of 2001. We have returned to Watertown Lexus for almost all of our service. I tried the one in Norwood but returned to Watertown because of the way I am treated. I feel like a million bucks when I go in there! All of the staff there really go out of their way to make a customer feel welcome. As far as pricing goes, well, it is a Lexus, and they do run well for a very long time. Quality of work has been fine, and when there has been a problem, Chad makes sure it gets resolved completely, correctly, and always to our complete satisfaction. I would definitely recommend Watertown Lexus - and specifically I would HIGHLY recommend Chad Tinti! Nance and John Foreman More

This dealership provides excellent service. Chad Tinti is by far the most professional, friendly, focused, and efficient service rep that I have ever seen. I can always count on him to go the extra mile t is by far the most professional, friendly, focused, and efficient service rep that I have ever seen. I can always count on him to go the extra mile to solve a problem. He also stands behind any work that has been done. Chad makes sure that I leave the dealership with my car fixed properly and with a clear understanding of what has been done and why. He calls promptly with any questions when my car is in for service and has my car ready for me when I arrive to pick it up. It is always a great experience when I bring my car into this dealership because of him. More