Lexus of Watertown - Service Center

I love my car and I love my service person Chad Tinti- he is responsive, he has great follow-up, goes way beyond what I would consider to be good service. His service is dazzling and he is the #1 reason that is responsive, he has great follow-up, goes way beyond what I would consider to be good service. His service is dazzling and he is the #1 reason that I get my car serviced at Lexus 9of Watertown. More

I am always very pleased with the wonderful service that I receive at the Lexus dealership of Watertown. Chad Tinti does his job exceptionally well, he always takes care of the problem no matter what. I r I receive at the Lexus dealership of Watertown. Chad Tinti does his job exceptionally well, he always takes care of the problem no matter what. I receive excellent service, and never leave with a problem. More

The service here is superior. I feel like a VIP everytime I take my car in. Prices are comparable and reasonable. I woudn't take my car anywhere else for service. I trust them which means a lot in car servic I take my car in. Prices are comparable and reasonable. I woudn't take my car anywhere else for service. I trust them which means a lot in car service. I have shopped the service I need for my car to other providers and always take it back to Lexus of Watertown. More

Lexus of Watertown is always a great experience. Chad Tinti is the best Service Advisor, who is always professional and makes my experience the most enjoyable. He very courteous and always looks out for Tinti is the best Service Advisor, who is always professional and makes my experience the most enjoyable. He very courteous and always looks out for my best interest. I would recommend any of my friends to service their vehicle with Lexus of Watertown. More

I will only see Chad Tinti. His level of service exceeds what I expect from anyone. He is such an asset to this dealership!!! I need a 2nd car and is considering another Lexus only because of the service what I expect from anyone. He is such an asset to this dealership!!! I need a 2nd car and is considering another Lexus only because of the service I receive from Chad. His patience and willingness to help me is incredible! More

I purchased a new LS 460 from this dealership and have been extremely pleased with the level of customer service I have received from both my salesperson (Arman) and my service consultant, Chad Tinti. Ch been extremely pleased with the level of customer service I have received from both my salesperson (Arman) and my service consultant, Chad Tinti. Chad always goes above and beyond when it comes to assisting me with my vehicle. He always has an upbeat and pleasant disposition and makes himself readily available for me whenever necessary. He is very knowledgeable about my vehicle as well as the different sort of services that Lexus provides. I must give kudos to the entire staff at Lexus; I can always count on the staff to not only be friendly, but also knowledgeable. It makes a tremendous difference. More

Chad Tinti is always a pleasure to work with.He is a great communicator and makes me feel like I am his most important client. great communicator and makes me feel like I am his most important client. More

Brought my car in with window not working. They replaced the window motor (for a huge expense, I may add). Brought my car back in with window not working, they replaced the window again, saying that it had the window motor (for a huge expense, I may add). Brought my car back in with window not working, they replaced the window again, saying that it had burned out. Fortunately it was under warranty. Finally went to another dealership, who replaced the switch to the window, which fixed the problem. Went back to Lexus of Watertown and they refused to give any measurable credit for THEIR ERROR. Which ended costing me over $1000 dollars. Not to mention the time. This is not the first issue I have had with them, just the most severe. I highly recommend you stay away from them. More

In September 2007 I had a 1998 Lexus (inherited)towed to In September 2007 I had a 1998 Lexus (inherited)towed to the Watertown Lexus Dealership. Two of the tires had been slashed and the car had not be In September 2007 I had a 1998 Lexus (inherited)towed to the Watertown Lexus Dealership. Two of the tires had been slashed and the car had not been driven in sometime. The car had less than 40,000 miles. I travel frequently and made the decision to have the car repaired and then sold there in a one stop process. Four months later (January 2008) after untold number of phone calls to the Sales Department with many calls unreturned and a price for the car which changed as much as 30% in two phone calls, I ended up talking to the General Manager who informed me, for the first time, that they had no interest whatsover in purchasing a 10 year old car. At that time, to avoid storage charges, I paid a $1,131.00 bill for a "tune-up" and had the car taken for new tires to a tire dealership. The sales department and service department were utterly unable to communicate directly with one another. The General Manager, basically said "too bad" we've fired the guy you dealt with in Sales. In terms of honesty, reliability, and cost I have never had a worse experience. I'm interested to know if the Lexus Dealership oversight has any influence with such lack of service, or not. I'm waiting to hear. More