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Lexus of Wayzata

Wayzata, MN

Overview
Employees
Reviews
Vehicles
4.7
2,287 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,287 reviews

July 11, 2024

My name was not used in the 90 minutes I was at the dealership. The most personal thing each of us owns is our name. Use it! Mine is Bill. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know. Service advisor didn’t intro himself or have name tag.
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Jul 14, 2024 -

Lexus of Wayzata responded

Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at ER@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

July 09, 2024

The customer service I experienced at Lexus of Wayzata was top notch. Everyone I encountered was friendly, professional, and eager to help. As I waited for my vehicle, I was reassured with frequent upda More

by Nick R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Lexus of Wayzata responded

Hello Nick, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2024

Very knowledgeable. And a great help through the entire process. Would recommend to anybody looking to purchase a car. More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Lexus of Wayzata responded

Hi Mike, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

June 26, 2024

Helton worked extremely hard to find me the car I wanted. I was “picky” with options and he stuck with me and found me what I was looking for. Very professional, knowledgeable and fun to work with through th More

by Jane and Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2024

Professional environment, strong inventory, knowledgable staff. Really appreciated the seamless service. Never felt rushed or pressured. More

by Abc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2024 -

Lexus of Wayzata responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 23, 2024

Friendly, honest, sincere people to deal with. Great location with easy access. Great products. Third auto I bought from this dealership. More

by Newcar24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Nicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Moosale
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Jun 24, 2024 -

Lexus of Wayzata responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs. We hope you have a great day!

June 20, 2024

Car was done on time and work was done as promised. The service advisor was great. More

by Reks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jorgensen
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Jun 21, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2024

The staff at Lexus of Wayzata, especially my sales contact Elton were all attentive to my needs in finding the right car. More

by bigguyminn
Recommend Dealer
Yes
Employees Worked With
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2024

Prompt and efficient service for a replacement battery! We could drive in without an appointment and get immediate attention. More

by dig.lord.05
Recommend Dealer
Yes
Employees Worked With
Rick
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Jun 14, 2024 -

Lexus of Wayzata responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2024

Jesse was great to work with. She was very personable and not too pushy which is something you see these days with everything. More

by Kristikay1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Jun 13, 2024 -

Lexus of Wayzata responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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