Lexus of Wayzata

Best Ever I met Stacy about 5 months ago when I was at the dealership, he introduced himself, asked if he could help me and I indicated that at a future date I I met Stacy about 5 months ago when I was at the dealership, he introduced himself, asked if he could help me and I indicated that at a future date I would be looking for a used LS430 or other Lexus when my 430 LS was sold. Stacy maintained contact over the months, checking in with emails to see if the car had sold. When it did sell in late October he called as a follow up to my online inquiry and indicated he had a vehicle he thought I might be interested in. We drove down to the dealership went for a test drive and I loved the ES350 that he was showing to us. With a minimum of discussion a price was arrived at and we were the proud owners of our new ES350 Ultra!. The dealership had final details to do so we picked up the next day. We had one minor service issue that we hadn't noticed on the test drive and Stacy arranged to have it repaired at the dealerships cost and they provided us with a 2016 loaner...Stacy was so professional and caring when dealing with us and I am sure he will follow-up with us over the years to check when we are ready to re-purchase again. Thanks again for the great service. We will have the car continue to be service by Lexus of Wayzata as we are very happy with the service that has been provided. I don't believe you could find a friendlier and more caring dealership in the Metro area. Thanks again. More

Do not trust this dealership and stay away from Mike Dalton As a Lexus owner since my first 1999GS, 2006GS and now 2014RX. It is very unfortunate that a sales rep who was with the dealership for a short time l As a Lexus owner since my first 1999GS, 2006GS and now 2014RX. It is very unfortunate that a sales rep who was with the dealership for a short time lied to me about our lease numbers. In a attempt to work with the dealership we went down and worked with Mike Dalton and we were talked down to as if we were idiots. In the end this dealership lost Lexus a life long customer over $5,000. $5,000 very small sum of money for a 34 year old who would be a Lexus driver for the next hopefully 30 years. I did not expect this dealership or Mike to actually work with us to come up with a satisfactory solution after our initial visit. It is just disheartening that a sales rep who was with the dealership for a short amount of time did not explain the basics of the deal and left us with a buy out number two years ago that we honestly believed to be true. Then to work with Mike and get treated the way we did caused us to make the decision to never again purchase a Lexus. Mike if you ever read this I hope you take a look at how you present yourself and talk to customers. I hold no ill feelings towards you. It's just the lack of respect and then unwillingness to work with us to come up with a satisfactory deal that would make both sides feel good is really unbelievable In the last 16 years I have spent $130,000 on Lexus vehicles and now Lexus has lost a life long customer over 3.8461538461538463% of the amount I have spent at Lexus in my short 34 years on this planet. This who situation is is rather absurd. but with car sales men one can expect nothing but the worst type of person... Something that Mike has shown to be true. More

Second Purchase with Russell Lawrentz - Great Experience! Russell Lawrentz made our first and second purchase of a Pre Owned Lexus RX350 a wonderful experience that was handled with exceptional care and the a Russell Lawrentz made our first and second purchase of a Pre Owned Lexus RX350 a wonderful experience that was handled with exceptional care and the attention to detail made us confident we made the right decision at the right dealership and with the perfect sales consultant. A great experience and a fantastic car. Two cars within 3 years - we are very happy with all levels of care, service and quality. Thank you, Russell! More

First Class Dealership I bought my first Lexus in October. It is a 2016 ES350. I have never driven a car this comfortable in my life. I don't have a Lexus dealership where I bought my first Lexus in October. It is a 2016 ES350. I have never driven a car this comfortable in my life. I don't have a Lexus dealership where I live and was leary of buying a car 250 miles away in case the car ever needed service. Gerald Franti is my sales rep. He spoke to me at length of the service Lexus provides to everyone and that I would be well taken care of if my car had any problems (although problems are very unlikely). He is very detailed and excellent to work with. I was very specific about what I wanted in a car (color, trim and package level, rims, ride quality etc..). Gerald delivered on everything! I got everything I wanted for the price I wanted to pay. I am very happy with the purchase so far. He kept me informed every step of the way. I really enjoyed my experience at the Lexus of Wayzata dealership. I feel great about the purchase I made and look forward to the quality of service Lexus of Wayzata provides. -Ben More

Go Lexus Thank you to Gerald Franti my car preference was narrow and he helped locate and deliver the car I wanted without ever stepping into the dealership. w Thank you to Gerald Franti my car preference was narrow and he helped locate and deliver the car I wanted without ever stepping into the dealership. when I took delivery everything was ready and waiting even on a busy Saturday the drive back to SD was a blast. Thank you Brice More

Feeling very nice and comfort Gerald Franti is a very nice sales consultant . He did not pushed you to any things you don't want . He answer all the questions you have and make sur Gerald Franti is a very nice sales consultant . He did not pushed you to any things you don't want . He answer all the questions you have and make sure you are comfortable with the detailed about the car you buy.thank you. More

Customer-centered, detailed, and action-oriented! Thank you to Lexus of Wayzata for going beyond meeting any of my standards. I had been to multiple dealerships, however the moment I walked in to the Thank you to Lexus of Wayzata for going beyond meeting any of my standards. I had been to multiple dealerships, however the moment I walked in to the pick-up day of my vehicle, Wayzata was extremely professional and everyone took the time to listen. Specifically, Gerald Franti surpassed any expectations I had for a sales representative - not only was he kind, he was very informed and detail oriented, and he made things happen! Thank you, Gerald, for making the experience enjoyable! More

Tim easy to work with In our dealings with Tim we found him to be a very cordial knowledgable salesperson who helped us in our decision to purchase another Lexus. If and w In our dealings with Tim we found him to be a very cordial knowledgable salesperson who helped us in our decision to purchase another Lexus. If and when we are in the market for another vehicle we will certainly contact Tim. Bob and LuAnne Honkola More

They live by the values they put on their website. We had a hiccup to begin with but the dealership lived by their values and EXCEEDED my expectations. Thanks Robert, Eric B and Doug E. We had a hiccup to begin with but the dealership lived by their values and EXCEEDED my expectations. Thanks Robert, Eric B and Doug E. More

customer sefvice Gerald provides excellent personalized customer service! He made the car purchase easy for us, was always friendly , explained answers to our questi Gerald provides excellent personalized customer service! He made the car purchase easy for us, was always friendly , explained answers to our question in a professional manner and made the car delivery process very efficient. More