Lexus of Wayzata

Service Issue resolved! Thank you for taking care of my wife issues today that she experienced on Tuesday! I appreciate your quick response to our service needs!!! We are h Thank you for taking care of my wife issues today that she experienced on Tuesday! I appreciate your quick response to our service needs!!! We are happy! More

An All Around Positive Experience Though I wasn't actively looking to buy a car right now, Lauren made the experience so pleasant, it was easy to keep moving forward! She was attentiv Though I wasn't actively looking to buy a car right now, Lauren made the experience so pleasant, it was easy to keep moving forward! She was attentive to my needs and never pressured me to move faster than I was comfortable, My intent was a new car, but in the end Lauren found me a Certified Pre-Owned RX350 that met all my "ideal car" requirements and more! For the first time I have a car I love - and a new "friend!" More

No customer service Purchased a Lexus GX 470. Dashboard cracked (1.1 million Lexus/Toyota did in total) . Waiting 3 years for replacement. No solution offered other than Purchased a Lexus GX 470. Dashboard cracked (1.1 million Lexus/Toyota did in total) . Waiting 3 years for replacement. No solution offered other than "we are on back order. I would ride a bicycle before I would buy a Lexus. More

Fantastic !! We have only good things to say about this dealership. We have worked only with Val Udermann since our first ES back in 2003. We know he will liste We have only good things to say about this dealership. We have worked only with Val Udermann since our first ES back in 2003. We know he will listen to us and try his best to get us a good deal on a new vehicle. People who buy used vehicles out of warranty should know that they are excepting a risk for any future mishaps---I would never buy a used vehicle that I could not check up on it's service records. Even an LS can be used on a drag strip and be abused ! If you don't or can't verify a car's history, be smart and buy that "peace-of-mind" extended warranty. Please don't expect any car dealership to stand behind an older Lexus, unless they themselves are confident enough them- selves to Certify it. Just wanted to give a shout out to our good friend, Val Udermann, he is great!! More

Do not buy a LEXUS! And do not have it serviced here!!!!! I have a 2007 Lexus LS460 L that had an internal engine valve failure at 76000 miles. This dealer originally told me that it would be $15,000 to fix. I have a 2007 Lexus LS460 L that had an internal engine valve failure at 76000 miles. This dealer originally told me that it would be $15,000 to fix. I asked how this could happen?????? "It's just bad engine valve failure of valve number six. Maybe we can get a kit to fix it and it will only be about $6,800." After I said, "No way! The dealership submitted the claim to the regional office who also will not stand behind their product! What kind of car company would not stand behind a premium luxury car? They did offer to help commit insurance fraud by offering to sell us a warranty then wait a few months to see if it would be covered. Do not buy a Lexus - the quality is terrible anymore. More importantly DO NOT trust this dealer!!!!!!! More

Great Service Advisor Doug Evans is simply the best service advisor I have ever worked with. He has called me personally about recalls months before formal notice from Lexu Doug Evans is simply the best service advisor I have ever worked with. He has called me personally about recalls months before formal notice from Lexus Corp. Doug is knowledgeable and clear when explaining how my 2010 HS 250h will be serviced and he is never too busy to take calls. Doug is an asset to not just to this dealership but to the Lexus brand as well. More

Stellar Dealership! One name and one name only "Ignacio Garrigos"!!! He's the best and I would never work with anyone else but him. With Ignacio, it's more than a busines One name and one name only "Ignacio Garrigos"!!! He's the best and I would never work with anyone else but him. With Ignacio, it's more than a business transaction. We've built a friendship over the years that goes far beyond the sticker price of a Lexus product. He gets me, he understands my lifestyle and my needs. The finance guys at Lexus of Wayzata go to bat for the customer! The maintenance service, care and follow up far exceed any dealership I've ever been with, and trust me, I've been with many! Keep up the stellar work guys! I'm a loyal customer not only because of the product, but because of the personal service I receive when I walk thru the front door of Lexus of Wayzata! The saying is true at Lexus of Wayzata -- "you get what you pay for!' Debra M. Pauli (4 time owner of the Lexus product line) Lake Minnetonka 3/23/2016 More

Outstanding service Last week I took my baby in for a due oil change and at same time decided to let Celeste know that there is a bit of squealing when breaking. It took Last week I took my baby in for a due oil change and at same time decided to let Celeste know that there is a bit of squealing when breaking. It took mechanic just a bit over an hour to diagnose a problem. I was offered a loaner and was out the door in next 15 minutes. My vehicle was ready the next day. Celeste was very professional and friendly. More

Lease on CPO more expensive then new car!! Saw 2 cars online at Lexus website which were available locally. Got prompt response from Mike, I asked for best price on both vehicles. Mike sent in Saw 2 cars online at Lexus website which were available locally. Got prompt response from Mike, I asked for best price on both vehicles. Mike sent in detailed quote for 2013 RX350s but the price was north of $600/month! As a response to my comment , " The offer you gave me on a certified Lexus is much higher then what I can secure on a new Lexus lease!" I got "Would then consider a new Lexus RX350 lease." More

Zach and Lexus of Wayazta I bought my 2015 GS 350, with Zach's help.. Had to return to the dealership after a few weeks, to get the RX 350. I was very impressed with the servi I bought my 2015 GS 350, with Zach's help.. Had to return to the dealership after a few weeks, to get the RX 350. I was very impressed with the service and effort he (Zach) put in during both transactions. It was a pleasure working with him. My wife and I will be back in the future. More