Lexus of Wayzata

Mike Gleason will make Car Buying experience a pleasure. I was recommended by my girlfriend, who also bought from Mike a few years back. She was particularly impressed with how he treated her with respect a I was recommended by my girlfriend, who also bought from Mike a few years back. She was particularly impressed with how he treated her with respect and didn't feel the need to talk "down" to her, despite her being a woman in her mid-20s. When I arrived at our scheduled meeting, Mike had already researched a number of options based on the few things I had given him to work with. The list had my car on it, and as luck would have it, the first one we looked at was the 'winner.' Throughout the process, I never thought Mike worked for Lexus of Wayzata, but was more my broker in the deal. I got a very fair price on my trade-in, and they even met me at my original price I was looking to spend, getting a FANTASTIC car in the process. I will strongly suggest everyone I know that is looking for a new car, whether its a Lexus or not, to Mike in the future. I appreciate you breaking the myths of the "Car Salesman," Mike. You've earned a customer for life. More

Purchasing A New Lexus Just bought my first Lexus & it was such a pleasant experience because of the outstanding staff. Everyone was very friendly, knowledgable & willing Just bought my first Lexus & it was such a pleasant experience because of the outstanding staff. Everyone was very friendly, knowledgable & willing to assist & guide me during the process. Most important they made sure I throughly understood all aspects of my new Lexus before I drove away. Loving my new LEXUS! More

Flew all the way from Ohio and drove home impressed First I'll sum it up by saying if you live in the Minnesota area and surrounding states I would make sure Lexus of Wayzata is your first place to stop First I'll sum it up by saying if you live in the Minnesota area and surrounding states I would make sure Lexus of Wayzata is your first place to stop while looking for a new or used Lexus. I just flew from Ohio to Lexus of Wayzata to purchase a new 2014 ES 350 Ultra Luxury w/Mark Levinson vehicle after looking all across the eastern United States for this particular vehicle that I wanted. Jake Blomquist was my salesman and I have bought a few cars over the years and he was by far the best salesman I have encountered yet. Professional, knowledgeable, accessible and even came in on his day off to finalize the deal as I could only fly in on a certain day. He also set it up for Kirby Walberg the lot manager to pick me up at a hotel in a new Lexus LS after flying in to the airport. Folks this is customer service at its highest level and the reason I came here instead of flying to south Florida for a vehicle that I was also interested in. Charlie Bloomer the new car manager had several discussions and emails with me during the buying process and was very fair and professional with our negotiations. He even made sure that my requested Expel paint protection was applied with short notice prior to my arrival. I know Charlie was busy on my arrival at the dealership but he still found time to speak with me and make me feel welcome. Thanks Charlie. Brian Itman the business manager went over all my paperwork in quick fashion with a great attitude and didn't try the normal pressured sales tactics reference the extended warranty, etc. Karen Trapp the vehicle delivery coordinator went over the vehicle with me and showed me everything I needed learn about my new vehicle. Karen thanks for your patience as I appreciated it. Also while waiting on a couple things to get finalized I spoke with New Car Salesman Bob Skinner and it was good talking and meeting Bob also. I also met longtime diagnostic specialist Steve Geil who made some adjustments to the paint protection film on my driver side outside mirror. Steve thanks for making those adjustments quickly. I don't usually write reviews but this dealership and these folks went out of their way to make this car buying experience one I won't forget. The only regret I have is that this dealership isn't closer to Ohio. Thanks again everyone, I know being in the service industry sometimes your not thanked enough but you guys didn't just sell a car you really showed me and my family that the employees at Lexus of Wayzata sell customer service. More

Twice as Nice! Within a year, my wife and I returned to upgrade another vehicle. My wife got her CT200h after a Prius and my RAV4 was next. We had a wonderful experi Within a year, my wife and I returned to upgrade another vehicle. My wife got her CT200h after a Prius and my RAV4 was next. We had a wonderful experience with Gerald the first time. After one visit, we wanted to return to see the new Rioja Red on the NX F Sport. I thought maybe white with the red interior would be great. When we arrived, Gerald said that a black NX had become available. I love it! Within 4 hours we were drving home our new NX! Gerald, Scott, and Eric were professional and friendly. Nice all around. Lexus of Wayzata has made our car buying enjoyable. Thank you! More

Poor Customer Service and Rip off cost I would give a zero star if I could. I bought a brand new RX350 from this dealer a few years ago. And also a whole set of four brand new tires from th I would give a zero star if I could. I bought a brand new RX350 from this dealer a few years ago. And also a whole set of four brand new tires from them 3 years ago. Yesterday I took my car for a low pressure tire. They charged me $36 just to patch! Discount Tire would do this for free even I didn't buy tires from them, let alone buying a new car and a set of new tires. This Lexus dealer is such a rip off place! Not just this, I'm totally disappointed with this dealer's customer service. The service adviser who served me for repair didn't look at me in the face when answering my question. When my car was ready, he didn't come close to me but waived at me from distance without say a word. And he didn't explain what was wrong with my tire. He should not have treated me so bad like this since I was bad to him after all. Plus, although with appointment it took 1 hour 20 minutes just to wait to get one tire fixed! I'm sad. Will never ever to this dealer a gain. Poor dealer! More

Can't stop smiling! I LOVE my first Lexus!!! I am so happy to have chosen the Lexus RC 350. I can't stop smiling when I'm behind the wheel. :) Thank you Gerald, Charlie, I LOVE my first Lexus!!! I am so happy to have chosen the Lexus RC 350. I can't stop smiling when I'm behind the wheel. :) Thank you Gerald, Charlie, Boris and Brian for a wonderful experience! Brandi More

Thank you Chris Ihle and Lexus of Wayzata Chris Ihle worked with me through the whole process and was very patient and willing to deal on a 2014 Audi on the lot. He gave me a fair trade on my Chris Ihle worked with me through the whole process and was very patient and willing to deal on a 2014 Audi on the lot. He gave me a fair trade on my GMC and invited me to take the Audi home to show my wife and put some miles on it. No hassle and no pressure which is the only I buy cars now. Thanks Cris - see you next time. Jeff K. Lino Lakes Mn. More

New ES bought from Gerald Franti I first met Gerald when my father returned from Europe and needed a new car. He bought a ct200h and is loving it. So when I was in the market again I first met Gerald when my father returned from Europe and needed a new car. He bought a ct200h and is loving it. So when I was in the market again I knew who to go to at this dealership- Gerald is first class and is a pleasure to work with. He made the whole process easy and hassle free. Jim Guettler the finance manager was also really helpful. Don't hesitate to go in to talk with Gerald if you are in the market for a new luxury vehicle- you will not be disappointed! More

GX 460 This was my first new Lexus after owning new Mercedes, Porsche, Volvo and many others. My experience with my salesperson Jake Blomquist was fantastic. This was my first new Lexus after owning new Mercedes, Porsche, Volvo and many others. My experience with my salesperson Jake Blomquist was fantastic. I was owed a few accessories from the dealer that did not come standard (trailer hitch and heated seats) and my experience with the service department was outstanding as well. The delivery specialist Boris was competent and patient with every question no matter how simple or complicated. I would highly recommend my salesperson Jake and this dealership to everyone. As my wife lives and breathes based on reviews, it was important for me to share my great experience. More

Second Verhicle from Lexus & Gerald This was my second new vehicle experience with Gerald, and as before he is a pro - informative, professional, friendly, responsive, not pushy - the co This was my second new vehicle experience with Gerald, and as before he is a pro - informative, professional, friendly, responsive, not pushy - the consummate sales pro! Even the finance and delivery process (Brian & Chris) were pleasant and quick. I've related my positive Lexus experience to friends, clients and peers - I definitely have no worries recommending Lexus in general and Gerald in particular! More