Lexus of Wayzata

Feeling very nice and comfort Gerald Franti is a very nice sales consultant . He did not pushed you to any things you don't want . He answer all the questions you have and make sur Gerald Franti is a very nice sales consultant . He did not pushed you to any things you don't want . He answer all the questions you have and make sure you are comfortable with the detailed about the car you buy.thank you. More

Customer-centered, detailed, and action-oriented! Thank you to Lexus of Wayzata for going beyond meeting any of my standards. I had been to multiple dealerships, however the moment I walked in to the Thank you to Lexus of Wayzata for going beyond meeting any of my standards. I had been to multiple dealerships, however the moment I walked in to the pick-up day of my vehicle, Wayzata was extremely professional and everyone took the time to listen. Specifically, Gerald Franti surpassed any expectations I had for a sales representative - not only was he kind, he was very informed and detail oriented, and he made things happen! Thank you, Gerald, for making the experience enjoyable! More

Tim easy to work with In our dealings with Tim we found him to be a very cordial knowledgable salesperson who helped us in our decision to purchase another Lexus. If and w In our dealings with Tim we found him to be a very cordial knowledgable salesperson who helped us in our decision to purchase another Lexus. If and when we are in the market for another vehicle we will certainly contact Tim. Bob and LuAnne Honkola More

They live by the values they put on their website. We had a hiccup to begin with but the dealership lived by their values and EXCEEDED my expectations. Thanks Robert, Eric B and Doug E. We had a hiccup to begin with but the dealership lived by their values and EXCEEDED my expectations. Thanks Robert, Eric B and Doug E. More

Service Issue resolved! Thank you for taking care of my wife issues today that she experienced on Tuesday! I appreciate your quick response to our service needs!!! We are h Thank you for taking care of my wife issues today that she experienced on Tuesday! I appreciate your quick response to our service needs!!! We are happy! More

customer sefvice Gerald provides excellent personalized customer service! He made the car purchase easy for us, was always friendly , explained answers to our questi Gerald provides excellent personalized customer service! He made the car purchase easy for us, was always friendly , explained answers to our question in a professional manner and made the car delivery process very efficient. More

An All Around Positive Experience Though I wasn't actively looking to buy a car right now, Lauren made the experience so pleasant, it was easy to keep moving forward! She was attentiv Though I wasn't actively looking to buy a car right now, Lauren made the experience so pleasant, it was easy to keep moving forward! She was attentive to my needs and never pressured me to move faster than I was comfortable, My intent was a new car, but in the end Lauren found me a Certified Pre-Owned RX350 that met all my "ideal car" requirements and more! For the first time I have a car I love - and a new "friend!" More

No customer service Purchased a Lexus GX 470. Dashboard cracked (1.1 million Lexus/Toyota did in total) . Waiting 3 years for replacement. No solution offered other than Purchased a Lexus GX 470. Dashboard cracked (1.1 million Lexus/Toyota did in total) . Waiting 3 years for replacement. No solution offered other than "we are on back order. I would ride a bicycle before I would buy a Lexus. More

Fantastic !! We have only good things to say about this dealership. We have worked only with Val Udermann since our first ES back in 2003. We know he will liste We have only good things to say about this dealership. We have worked only with Val Udermann since our first ES back in 2003. We know he will listen to us and try his best to get us a good deal on a new vehicle. People who buy used vehicles out of warranty should know that they are excepting a risk for any future mishaps---I would never buy a used vehicle that I could not check up on it's service records. Even an LS can be used on a drag strip and be abused ! If you don't or can't verify a car's history, be smart and buy that "peace-of-mind" extended warranty. Please don't expect any car dealership to stand behind an older Lexus, unless they themselves are confident enough them- selves to Certify it. Just wanted to give a shout out to our good friend, Val Udermann, he is great!! More

Do not buy a LEXUS! And do not have it serviced here!!!!! I have a 2007 Lexus LS460 L that had an internal engine valve failure at 76000 miles. This dealer originally told me that it would be $15,000 to fix. I have a 2007 Lexus LS460 L that had an internal engine valve failure at 76000 miles. This dealer originally told me that it would be $15,000 to fix. I asked how this could happen?????? "It's just bad engine valve failure of valve number six. Maybe we can get a kit to fix it and it will only be about $6,800." After I said, "No way! The dealership submitted the claim to the regional office who also will not stand behind their product! What kind of car company would not stand behind a premium luxury car? They did offer to help commit insurance fraud by offering to sell us a warranty then wait a few months to see if it would be covered. Do not buy a Lexus - the quality is terrible anymore. More importantly DO NOT trust this dealer!!!!!!! More