Lexus of Wayzata

We had a pleasure to work with Cal Ryan. He is really easy going, knowledgeable and always make sure that we are making the decision that we won't regret. I have to share with you that as much as he need easy going, knowledgeable and always make sure that we are making the decision that we won't regret. I have to share with you that as much as he needs to sell the car, he did not come out that way. He is in the business of selling great Lexus experience to you. If you have a fobia with car salesman, I would recomend you to work with Cal. He will be able to give you a different experience. More

My wife and I received great all around service. We would definitely recommend Lexus of Wayzata to others and will probably buy our next car there as well. would definitely recommend Lexus of Wayzata to others and will probably buy our next car there as well. More

Wonderful experience, This is the second RX that I have purchased from Wayzeta and from Russel. I would rate everything from sales to service as excellent. I have already and will continue to recommend Rus purchased from Wayzeta and from Russel. I would rate everything from sales to service as excellent. I have already and will continue to recommend Russel and Lexus of Wayzeta to all of my friends. More

This past spring I had the pleasure of buying a car from Lexus of Wayzata. My sales professional, Cal Ryan, was a gentlemen of the first order. His knowledge of the Lexus lineup and car features was outstan Lexus of Wayzata. My sales professional, Cal Ryan, was a gentlemen of the first order. His knowledge of the Lexus lineup and car features was outstanding. He not only listened to what I wanted but made smart recommendations and helped me to identify the car that best suited my needs. I appreciated Cal's no-pressure approach, fast if not immediate answers to my questions and willingness to work with my difficult schedule. I've purchased several cars and have long disliked the process, especially when buying used. Surprisingly, Cal made the process enjoyable and he exceeded my expectations. The next time I'm in the market for a new vehicle I'll be calling him without hesitation. I'd also like to note the entire team at Lexus of Wayzata contributed to my positive experience. One final note. In the past I've had things stolen from cars when in the care of dealerships. When I traded in my old vehicle I left something in the car. It belonged to a client and I feared it may have disappeared. A couple days later I received a call from Cal letting me know his staff ran across the (expensive) item and he arranged for prompt return. I'm shocked to this day that the item found its way back to me. If you live in the Twin Cities and are in the market for a vehicle I STRONGLY suggest contacting Cal. He's a true pro and a credit to the car dealership business. More

Visiting Lexus of Wayzata is a pleasure all the way around. Beautiful showroom, Excellent Service Team and "Best" of all my Sales Person Jan Engel...This is my (4th) Lexus with her.Finally someone who around. Beautiful showroom, Excellent Service Team and "Best" of all my Sales Person Jan Engel...This is my (4th) Lexus with her.Finally someone who makes buying/leasing a car an easy plesant experience vs. a stressful one... She is helpful, friendly and knows what I like and most important I "trust" her...Jan always goes the "extra mile" like programming my phone and garage door opener for me. She has excellent follow through skills and tends to detail always. I highly recommend Jan she makes the car buying experience a pleasure.... More

the situation was different. I had just bought a car 1 month previous from this dealer and it turned out not to be the car that I needed. I asked Cal to put some numbers together for a different car. He month previous from this dealer and it turned out not to be the car that I needed. I asked Cal to put some numbers together for a different car. He cautioned me that I would be penalized trading the car in so soon. I realized that I made a mistake and asked that he make it painless as he could. With his help we came to a decent price with management. The dealership has always been greatr to me. More

Our experience was very satisfactory while buying our new IS 350. The sales staff and Tom in particular was most accommodating. We've only had the need to visit the service department once for our complime IS 350. The sales staff and Tom in particular was most accommodating. We've only had the need to visit the service department once for our complimentary oil change and first general service, however the staff there was a reflection of the sales staff. More

Easy online appointment, expected me on arrival and had free rental car, very specific on service and costs, good followup, coupon discount, service with smile free rental car, very specific on service and costs, good followup, coupon discount, service with smile More

Russell was very knowledgable about all the vehicles to find our exact need/want. He was honest. He had patience while we made our decision so we didn't feel rushed or pressured. Very pampering experience find our exact need/want. He was honest. He had patience while we made our decision so we didn't feel rushed or pressured. Very pampering experience overall...very happy. More

It is my pleasure to recommend Lexus of Wayzata to anyone with car shopping or repair needs. I have been a customer for approximately 8 years and have purchased 3 preowned cars from this dealership. I woul with car shopping or repair needs. I have been a customer for approximately 8 years and have purchased 3 preowned cars from this dealership. I would like to share some of these excellent experiences with you. 1.) Tom Herman. He has sold me all three of my cars. He takes the time to understand what I am looking for and what my wants versus needs are. He even goes so far as to tell me things like "Karl- you don't really want that... those things are overrated". He has always been over-the-top honest and fair. He has worked with the Lexus of Wayzata financing team to provide me the best value on my trade in and the "new" car. He will always be my #1 choice for a salesperson. I have referred people to him, and they echo this experience. Tom is A+ all around. In addition, he wears cool glasses. 2.) The service center. I can only say good things about the service center. I have done about 50% of my servicing at Lexus of Wayzata. (the other 50% of the time I did not live nearby). A couple of highly positive experiences that will never go unnoticed are the following: - Once I brought my car in and the gas light was on. The service folks filled up my tank completely and did not charge me. - Once I brought my car in for an oil change. The service person noticed a scratch on my bumper from the parking lot. He filled the scratch with the appropriate paint and gave me a vial of matched paint. No charge. No request. Just plain attention to detail. - Every time I bring it in I get a free car wash, a bottle of water, and a mint on my dashboard. - The waiting lounge is fantastic. There are treats, soda, coffee, sadly no beer. 3.) Lexus (the manufacturer). They go above an beyond for their customers. My most recent purchase (IS350, 2006) was recalled for valve spring replacement. I had to bring the vehicle in for servicing. The car was serviced within one day (props to LofW). Moreover, because of the inconvenience, Lexus of Wayzata gave me loaner car (though I could not convince them to give me a convertible!). In addition to this, LEXUS (the manufacturer) sent me a two letters for my inconvenience. 1.) A letter containing a $500 giftcard for ANYTHING at a Lexus dealership. Seriously. A little over-the-top. 2.) A letter containing a coupon for $1500 off of any new car. I cannot recommend this dealership enough. If you are in the market for an automobile. Call Tom Herman. He will take care of you. You will feel like you are the most important person in the building. More