Lexus of Wayzata

Fast service and Jordan was easy to work with. All recommendations were accurate and Jordan did a great job advising my on my recommendations. All recommendations were accurate and Jordan did a great job advising my on my recommendations. More

Had my 2021 Lexus in for routine service. Richard was my service rep he was professional courteous and good at keeping me updated throughout my visit. He was very good at communicating estima Richard was my service rep he was professional courteous and good at keeping me updated throughout my visit. He was very good at communicating estimates and finished report. More

They have good sales people & talented technical people. Sometimes they are too busy to get back to you Sometimes they are too busy to get back to you More

I made an appointment 10 days ago to purchase a fob for my car. When I got there, after one hour I am told that they didn’t order the part. I felt that they wasted my 90 minutes. Regrettably, this was no my car. When I got there, after one hour I am told that they didn’t order the part. I felt that they wasted my 90 minutes. Regrettably, this was not good. Eventually, I am forced to make another appointment week after. Ryan was not pleased either. More

The staff explain things thoroughly and give you choices. They provide a very comfortable waiting area. They provide a very comfortable waiting area. More

From the moment I took delivery of my brand new Lexus TX350 in September 2025, this vehicle has had nothing but problems, and my experience with Lexus of Wayzata has been equally disappointing. There TX350 in September 2025, this vehicle has had nothing but problems, and my experience with Lexus of Wayzata has been equally disappointing. There is a significant level of noise and instability coming from what appears to be faulty suspension or loose componentry. This is not subtle, it is persistent, noticeable at speed, and completely inconsistent with what anyone should expect from a new Lexus. The vehicle does not feel solid or properly assembled, and the noise strongly suggests underlying mechanical issues that have yet to be properly diagnosed or resolved. Despite multiple visits to Lexus of Wayzata, these concerns remain unaddressed. There has been no meaningful progress, no clear diagnosis, and no accountability. Instead, I have dealt with repeated scheduling issues, confusion around loaner vehicles or transportation, and instances where the car was not worked on at all. On more than one occasion, I was left waiting for hours and ultimately had to arrange my own transportation. More

Brian was my service advisor. He was great. We had great communication and my service was the best I’ve ever had in the last 15 years!! He was great. We had great communication and my service was the best I’ve ever had in the last 15 years!! More

The service is efficient. The staff is accommodating and professional. Communication is excellent. Waiting area is comfortable. The staff is accommodating and professional. Communication is excellent. Waiting area is comfortable. More

I was notified multiple times that I was overdue for my first service. After scheduling this and arriving for the appointment, I was then told by a staff member that I was multiple months early for this v first service. After scheduling this and arriving for the appointment, I was then told by a staff member that I was multiple months early for this visit and nothing was required at this time, and that he has no idea why I have been notified multiple times to schedule a maintenance appointment. In the meantime, I have also received multiple messages from another Lexus dealership in this area that I have never had a relation with, that I am still overdue for a maintenance visit and that I need to schedule. This is an unacceptable level of dysfunction, especially for a brand at this price point. More

Nice dealership. Great amenities. Great customer service. Service techs know their stuff. You get what you pay for. Great amenities. Great customer service. Service techs know their stuff. You get what you pay for. More