Over the past three months, I made several visits to the dealership for service on our RX350. Each time, I was fortunate enough to draw Ali Alvi as my service consultant. He guided me carefully and thoughtfully thru my options and helped me make the best decisions of what services I should utilize. I especially like the fact that Ali was once a "hands-on" tech himself, and so I have even more faith and trust in his advice.
We have done business with this dealership since 2002. Generally speaking, every one of the service advisors we have dealt with have been excellent. Ali is no exception!