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Lexus of Wayzata - Service Center

4.6

137 Lifetime Service Reviews

16100 Wayzata Blvd, Wayzata, Minnesota 55391

138 Reviews of Lexus of Wayzata - Service Center

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December 15, 2019

"LEXUS of Wayzata is about 15 miles from my home. It’s the..."

- jvanhouten01

LEXUS of Wayzata is about 15 miles from my home. It’s the closest for us to get service on our LEXUS cars. The service Dept is efficient. Appointments and promises are kept.

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Recommend Dealer
Yes
Employees Worked With
December 13, 2019

"Excellent job! I received outstanding service. The..."

- Janice

Excellent job! I received outstanding service. The service team went above normal with this service. The review was thorough and identified a developing problem that was fixed right away. Great job! I am so happy.

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Recommend Dealer
Yes
Employees Worked With
December 04, 2019

"Always easy at Lexus of Wayzata. However. Let’s brighten..."

- Christopher.willette

Always easy at Lexus of Wayzata. However. Let’s brighten up the coffee room and get some new doughnuts. Fresh fruit. Something. Lemonade. Some fresh stuff.

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Recommend Dealer
Yes
Employees Worked With
Dec 06, 2019 -

Lexus of Wayzata responded

Hi Christopher! Thank you for taking the time to rate our dealership, and thank you for sending recommendations for our lounge as well! It's greatly appreciated. Sincerely, Your Lexus of Wayzata Team

December 03, 2019

"Great service everyone always friendly! The last time I..."

- Lindagolberg

Great service everyone always friendly! The last time I was there they gave me additional help with using the navigation system. I’ve been able to use now as I understand it.

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Yes
Employees Worked With
Dec 06, 2019 -

Lexus of Wayzata responded

Happy to hear you can use your nav system now! We are always glad to assist our customers in service, sales, and technology! Sincerely, Your Lexus of Wayzata Team

November 27, 2019

"Very very good. Long very good relationship friendly..."

- rkrier

Very very good. Long very good relationship friendly helpful honest That’s all I have to say. I am not writing a book for your review These people are good we have been purchasing Lexus for 15 years.

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Yes
Employees Worked With
Nov 27, 2019 -

Lexus of Wayzata responded

Thank you so much for taking the time to write a review for our dealership! Thank you for your loyal business, and we hope to be of service to you again with any automotive needs. Take care! Sincerely, Your Lexus of Wayzata Team

November 22, 2019

"Dealership is warm, friendly, helpful. Their Tech Dept is..."

- irolstad

Dealership is warm, friendly, helpful. Their Tech Dept is very knowledgeable and helpful. They welcomed me and performed the service even though I arrived late for appt.

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Recommend Dealer
Yes
Employees Worked With
Nov 27, 2019 -

Lexus of Wayzata responded

This review is music to our ears! We are so happy you are pleased. If there is anything else we can do for you, don't hesitate to reach out. Sincerely, Your Lexus of Wayzata Team

November 20, 2019

"Staff very professional and service minded. Receiving the..."

- Foroghamini

Staff very professional and serve minded. Receiving the loaner car was a bit of a wait, but it was a fun experience to try out their newer models. Honestly, for the 1st time in a long time, the recall experience was not bad! I’d like to thank the gm for finding the loaner car and Ali for his top notch service. Also I would like to see if you guys could start going paperless. Receiving vehicle service paperwork would be best served through the Lexus app or via email.

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Yes
Employees Worked With
Other Employees : The gentleman, I believe he was African American at 4:45 pm to take my loaner vehicle very professional
Nov 27, 2019 -

Lexus of Wayzata responded

Thank you so much for your kind words and positive review of our dealership! We are very pleased to hear you had a great experience with your recall service visit. We are always happy to assist! If there is anything else you need, please feel free to reach out. Sincerely, Your Lexus of Wayzata Team

November 19, 2019

"Too much to fit in this space! But....Tom Lofquist was so..."

- Frustrated!

Too much to fit in this space! But....Tom Lofquist was so ARROGANT, self indulged, I had to just walk out. I will call the General Manager tomorrow.

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Recommend Dealer
No
Employees Worked With
Dec 06, 2019 -

Lexus of Wayzata responded

Hello, we are very sorry to hear about your negative experience. Please reach out to our service manager to us as we would like to discuss your situation further. Sincerely, Your Lexus of Wayzata Team | 952-476-6111

November 13, 2019

"As passionate about customer service as about the Lexus."

- Kipling Carol

Eric assisted us as new owners of the UX250h and NX300h as well as new iphones! We were a bit on overload and Eric patiently went clearly over the details, being sure we both full understood the capability of our phones in both cars. He also listened well to our questions and explained his answers. I had owned my UX for almost a year and never knew the difference in the “ping” between Enform and Siri. He had us listen for it and most importantly, practice using it. He also understands the various cars. He is an A+ teacher.

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Yes
Employees Worked With
Dec 05, 2019 -

Lexus of Wayzata responded

Carol, thank you so much for writing this wonderful review! We are also so pleased to hear you can now fully enjoy the incredible technology in your vehicles! If there is ever anything else you need, please feel free to reach out. Sincerely, Your Lexus of Wayzata Team

October 20, 2019

"poor experience"

- Bschmalt

Typically experience is great. This experience was poor at best. I received the exception report all green. Drive away and the check air indicator is on. Drive back they check air and tell me I will need to come back. Sensor issue. Have little confidence in the all green report they missed the simply one. Must be a change in management.

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Recommend Dealer
No
Nov 27, 2019 -

Lexus of Wayzata responded

We are very sorry to hear about your negative experience. Please reach out and ask to speak to our service manager so we can discuss your situation further. Sincerely, Your Lexus of Wayzata Team | 952-476-6111

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