Lexus of Wayzata

As a retired senior Naval Officer, I find it beneficial to go out of ones way to provide feedback when employees exceed representation of their employers. I have previously commented generally the Bennett to go out of ones way to provide feedback when employees exceed representation of their employers. I have previously commented generally the Bennett dealership and individually the salesperson (Tom Hermon) and service representative(Chris Doyle) with whom I routinely have contact. I failed to mention the reception staff (Anne, Karen and Kaye) who are the first contact with the public as you enter the facility, or call: all three are more than exceptional in their demeanor, ability, use of the English language, appearance and just general skilled on interface with the customers. Tip of the hat to all three! George Yankoupe More

I have my car serviced regularly at Lexus of Wayzata MN. I always work directly with Shawn Moorhead - he is knowledgeable, professional and always provides exceptional service. I have recommended Lexus to I always work directly with Shawn Moorhead - he is knowledgeable, professional and always provides exceptional service. I have recommended Lexus to friends and always refer them to Shawn. My Lexus RS350 is a great car. NOTE that my next car must be much more fuel efficient and I hope Lexus takes this seriously and will lead the industry in this area. More

I enjoy bringing my car in to Lexus of Wayzata as they have always provided fast and friendly service with no hassle. Estimated times are always spot on and amenities provided while I wait are top notch. have always provided fast and friendly service with no hassle. Estimated times are always spot on and amenities provided while I wait are top notch. Mr. DeJong in particular has become the service adviser I've come to trust. He always is friendly and helpful when dealing with the maintenance of my vehicle. To Lexus's credit, I have never had an issue after 30,000 miles beyond routine maintenance. More

The entire area (building and grounds) was immaculate. The customer lounge area was superb with beverage area, child playroom, library, computer work stations, large screen television with comfortable cha The customer lounge area was superb with beverage area, child playroom, library, computer work stations, large screen television with comfortable chairs, phone chargers and magazines. Our interaction with Greg Loop our salesperson was fantastic. He discussed our needs with us and we drove several vehicles and found the ones we needed. The finance person, Scott Houghland, was very knowledgeable about the entire process and discussed several options for us which led us to making a great decision on us buying two vehicles. More

I have bought three vehicles from Bryan Grotte at Lexus of Wayzata. My experiences there have been very different than what I have had at other dealerships. They have a low-pressure environment, fair pri of Wayzata. My experiences there have been very different than what I have had at other dealerships. They have a low-pressure environment, fair pricing and are very honest. I’ve really enjoyed each vehicle I have purchased there and feel completely satisfied with each outcome. With each of my purchases I’ve never felt pressured or rushed during the process and the entire experience was laid back, low-key and actually enjoyable. The customer service after the sale has also been exceptional and everyone seems to be very eager to help and accommodate. Each department has a great attitude and very friendly. I’m impressed with not only the staff, but the cleanliness and overall atmosphere of the dealership. Overall, whether I have been there to purchase, go in for routine appointments or had any visits at Lexus of Wayzata, I have been very pleased each time. They have treated me well and I will continue to be a customer. I have recommended friends and relatives. Todd Palmer More

The service I received and the attention to detail with financing and upgrades was great. I feel I got a great used vehicle, well maintained and at a competitive price..I will shop for a new vehicle here w financing and upgrades was great. I feel I got a great used vehicle, well maintained and at a competitive price..I will shop for a new vehicle here when the time is right. More

I recently bought my 2010 RX350 from Jim Kirchner at Lexus of Wayzata and was delighted with the professional and prompt way he and the dealership handled the transaction. It was a wonderful experience! Lexus of Wayzata and was delighted with the professional and prompt way he and the dealership handled the transaction. It was a wonderful experience! Jim went out of his way to accommodate our needs. The transaction was further complicated by me being in California, being a Canadian resident, additional requirements of advising US border authorities, Canadian importation requirements that you normally don’t have to handle and dealing with a new customer in transit. Jim kept looking for solutions and promptly communicating them to me by e-mail or phone and even picked me up at the airport. I have never experienced such thoughtful, courteous and thorough customer service when buying an automobile. This was the first time I have ever bought a vehicle in the US over the internet and would have no problem at all doing it again with Jim and the Lexus of Wayzata dealership. Our local dealerships could learn many lesson from you on how to run a professional service oriented dealership. I have no hestitation recommending Jim and this dealership. We love our new Lexus. Gary from Winnipeg More

I went to Lexus of Wayzata because I knew I would get excellent attention there. I had previous experience with the Mitsubishi location owned by the same owner of Lexus of Wayzata and enjoyed that relat excellent attention there. I had previous experience with the Mitsubishi location owned by the same owner of Lexus of Wayzata and enjoyed that relationship. When I entered the Lexus building I was met with amazing friendliness in the person of Tom Herman. He did, and does, everything, and more, than one could ask when showing your product. I now "thanks to Tom", have a beautiful automobile, the ride is fantastic, and to say my Lexus is dependable, and everything Tom told me it would be, is an understatement! Thanks for the opportunity to share! More

With two new teenage drivers hitting the streets, our busy family knew we needed to add a vehicle to keep the peace. We contacted Jim Kirchner at Lexus of Wayzata, who asked us all the right questions t busy family knew we needed to add a vehicle to keep the peace. We contacted Jim Kirchner at Lexus of Wayzata, who asked us all the right questions to determine the type of car that would best satisfy the varying preferences of four different drivers - as well as accomodate the family budget! It did not take Jim long to identify the right car to match our needs; a perfect condition, pre-loved ES-300. Jim also went the extra mile to make sure that any scheduled preventative maintenance was completed in conjunction with the sale. Overall, a very positive experience - one that definitely inclines me to return to Lexus of Wayzata to do business with Jimmy K in the future! And keep those biscotti cookies in the customer lounge - my wife loves 'em! More

We were looking for a small SUV and wanted to know more about the RX 350 so we went to the Wayzata store. Mr. Loop first asked us what type of equipment we would like in the vehicle and went on to fully ex about the RX 350 so we went to the Wayzata store. Mr. Loop first asked us what type of equipment we would like in the vehicle and went on to fully explain the RX 350, the Certification Program they have for the used vehicles they sell. and also show us several vehicles. They had several to choose from so we were able to find the combination we wanted. Which isn't always easy to do when buying a used vehicle. Everyone we met at the dealership was very courteous and professional, any questions we had about the vehicle Mr. Loop was able to answer. We LOVE our RX 350 and would highly recommend Mr. Loop and Lexus of Wayzata. More