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Lexus of Wayzata

Wayzata, MN

Overview
Employees
Reviews
Vehicles
4.8
2,282 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,282 reviews

June 10, 2025

I went ahead and deleted the positive review I previously left for this dealership due to my negative experience with the service center. What good is a positive sales experience if the service department t More

by GY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Should be easy enough to lookup.
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Jun 11, 2025 -

Lexus of Wayzata responded

Hello GY As I shared with you privately on my earlier update, I would really appreciate the opportunity to hear about your service visit. I take these issues seriously, but without communication from you on your visit, I cannot locate your file with only GY. Please at a minimum, email me the details so I can create a solution. Thank you, Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103 direct

Jun 11, 2025 -

Lexus of Wayzata responded

Hello GY. I would appreciate it, if you would call me so I can understand what took place while in service. Thank You, Matthew Meyer General Manager Lexus of Wayzata 952-404-5103

Jun 11, 2025 -

GY responded

Hi Matt, I don’t have time to wait on hold or get transferred around. I took my vehicle in for maintenance and was advised that both of my rear calipers were seized (obvious lie), and that it was “unsafe to drive”, despite exhibiting no symptoms. After I left, I took the vehicle to an independent mechanic who spent an hour examining the brake assembly and (unsurprisingly) found no issues with the calipers whatsoever. This kind of discrepancy cannot be attributed to a mere difference in judgment. Usually with these issues there is an underlying problem with unrealistic quotas or pressure on staff to meet certain profit targets. I understand this Lexus dealership is under new ownership – likely levying pressure to deliver returns – but surely these goals can be achieved without dishonesty. For what it is worth, I’ve been to Nissan, Mopar and Ford dealerships for services (different vehicles) in the past, and never experienced anything like this. Honestly expected better. Cordially, GY

Jun 12, 2025 -

Lexus of Wayzata responded

Thank you for the reply. I would still like to see what service created that would have lent the credibility to the calipers being seized. The only thing I have left to look at would be the inspection form. In order for me to get that, I would ask that you send me your phone number or VIN so I can locate your file. I will not be bothering you with calls, texts, or emails. I just need to see what was presented to you so I can find out how to not have this same outcome in the future. I appreciate your help. Best Regards, Matt

Jun 12, 2025 -

GY responded

I can provide the following: customer # is 381169. The invoice # was 1103575. If you look at the inspection form, the seized caliper claim makes no sense. You would expect to see some type of comment with outlining the evidence noted, observed conditions, etc. And when calipers are seized, the driving experience would be degraded, with symptoms almost impossible to not notice. I had no symptoms, no evidence of the calipers being bad was documented and I got a second opinion from a different mechanic (who would have no incentive to lie) that found that there were no issues. These service practices are clearly broken.

May 31, 2025

We just purchased 2 vehicles at Lexus of Wayzata. Our salesman Johnathan was excellent as well as Becky who completed our paperwork. More

by bgodzala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Riches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Lexus of Wayzata responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2025

Service advisor and service tech were helpful and courteous. Excellent customer service was displayed here. More

by dunnyv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Lexus of Wayzata responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 05, 2025

I had an exceptional experience with Lexus of Wayzata, and I want to give special recognition to John MacEachern for going above and beyond. From the moment we started the purchase process, John was incre More

by Shauna Severson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John MacEachern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Lexus of Wayzata responded

Hi Shauna, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 05, 2025

Matt at the bargain lot was amazing! Made buying an oldie but a goodie for my teenager so easy. I recommend and would definitely return for future purchases. More

by M.meghan.mcguire
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Stanek
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May 09, 2025 -

Lexus of Wayzata responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 01, 2025

Jonathan did an excellent job on my purchase. This is the 2nd vehicle I’ve purchased through him and will definitely request him again. More

by Ljg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Riches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2025 -

Lexus of Wayzata responded

Hello, we're happy you found Jonathan to be so supportive during your experience here at Lexus of Wayzata. Feel free to reach out to us if you need anything. Have a wonderful day.

May 01, 2025

The dealer is a very nice place and every one was pleasant to work with. More

by Tammy N
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willis Burks
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May 03, 2025 -

Lexus of Wayzata responded

Hello Tammy, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

April 25, 2025

Great job in sales, left with a car satisfied! Troy did a great job at helping us out with any questions More

by Chloe P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy McKinney
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Apr 28, 2025 -

Lexus of Wayzata responded

Hi Chloe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 24, 2025

Rick was very helpful and friendly and assisted with the return of my Lexus. Repair was done very professionally and quickly. More

by Xcarsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Apr 28, 2025 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2025

Great staff kept me updated on all work. Very nice experience. Kailey was particularly good to work with More

by beefy.lucky3k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kailey Bailey
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Apr 28, 2025 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

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