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Lexus of Wayzata

Wayzata, MN

Overview
Employees
Reviews
Vehicles
4.8
2,232 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,232 reviews

December 11, 2024

Service experience was not as expected. Sat waiting for 3 hours for an oil change - I went to ask what was taking so long and found out they did a number of things to my car that was not ap More

by Suesimonett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Dec 13, 2024 -

Lexus of Wayzata responded

Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

December 11, 2024

Beautiful and comfortable dealership! Everything was very clean and organized, there was even snacks and multiple drinks you could choose from! More

by Videl R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Lexus of Wayzata responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 08, 2024

Traded in my 2010 Toyota Camry for a 2016 Lexus ES 350. The sale rep, Mr. McKinney, provided the necessary info and paperwork to make it a no hassle transaction. The entire process, including the trade in; More

by mathisb51
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mr McKinney
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Dec 12, 2024 -

Lexus of Wayzata responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 06, 2024

Great service. Helton was fantastic for answering questions, moving through the process, and delivering professional service. Would absolutely request him again for More

by trevorewert01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helton Cerqueira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Lexus of Wayzata responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

Came to this dealership to purchase a used vehicle. The staff were very friendly and accommodating. This dealership has a very pleasant atmosphere. More

by GY
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy, Matt S
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Dec 05, 2024 -

Lexus of Wayzata responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Fast courtesy respectful appreciation was first class as he patiently waited for me to arrive More

by Jkohls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John MacEachern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Lexus of Wayzata responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 24, 2024

My sales rep, Bailey Gibbs, is wonderful. She is professional, knowledgeable, friendly and responsive. I feel like I have a friend at the dealership! More

by Dmvan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Gibbs
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Nov 26, 2024 -

Lexus of Wayzata responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Until the next time we meet, take care!

November 24, 2024

Great service. Kind and very helpful with answering all questions and concerns. Very happy with the service!!! More

by Connieandpeteg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Riches
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2024 -

Connieandpeteg responded

Thanks for the wonderful service

November 19, 2024

Bob was very good and taking care of me for my oil change and tire rotation and also wash my car More

by Burnsteinmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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Nov 21, 2024 -

Lexus of Wayzata responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you have a great day!

November 17, 2024

Erica was a great service advisor. Very helpful and friendly. I also met with Willis in sales and he too was very helpful. More

by garydisalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Nov 19, 2024 -

Lexus of Wayzata responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

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