Back

Lexus of Wayzata - Service Center

Wayzata, MN

4.7
774 Reviews

774 Reviews of Lexus of Wayzata - Service Center

Sort by
October 11, 2018

Great experience. From the time you drive in, finish necessary paperwork, relax in the lounge with treats, soft drinks, coffee and water, the next thing you know it's More

by BRIAN.HOY99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Udermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dalton, Doug Evans, Scott Houghland
Oct 26, 2018 -

Lexus of Wayzata responded

Brian, thank you for leaving us an awesome review! We strive to provide an exceptional experience for all of our guests. We're happy to offer a comfortable lounge stocked with yummy treats for you while you wait. If there's anything else we can do for you, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

60,000 check and small maintenance. Good and prompt service and a loaner car. Always ready with an update. Price was a bit high but realize a lot was done. All repairs seem to have been More

by PNOBLE61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Broin
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for your 5 star rating! We strive to provide a satisfying experience for all of our customers. We understand how busy you might be so we aim to fully service your vehicle and get you back on the road as quickly as possible. Thank you for your recommendation, and we hope to see you again in the future! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Fantastic advisor and service For 13 years have only trusted Lexus for any major repair or maintenance on my my SUV. They have always been honest and straightforward to what needs More

by mel_clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Oct 26, 2018 -

Lexus of Wayzata responded

Mel, thank you so much for leaving us 5 stars! We're so thrilled you've trusted us for the last 13 years. Our team always aims to provide an exceptional experience for our customers, which includes being honest and straightforward with you. If there's anything else we can assist with, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

A good experience every time. I have never had a bad experience at Lexus of Wayzata. The sales staff was great. I love my car. Any time I bring my car in for service it is alway More

by mbd7446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Udermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Bingham, Doug Evans, David Tran, Tri Bui
Nov 19, 2018 -

Lexus of Wayzata responded

Thank you so much for your 5-star rating! We are so thrilled to hear you've always enjoyed your visits to Lexus of Wayzata, regardless if they were for sales or service. Our team strives to fully take care of our customers, which includes making sure your vehicle is done by the time we promise you. If there's anything else we can assist with, please let us know. Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

October 11, 2018

Wonderful! Chris Doyle was wonderful to work with. He explained what needed to get taken care of and why. He was very helpful, answered all questions and kept me More

by Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for taking the time to leave us a review! We are so thrilled to hear you had a wonderful experience with Chris and the rest of our team. We're dedicated to keeping you informed of the entire process so there aren't any surprises when you pick your vehicle up. If there's anything else you may need from us, please reach out! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Maintenance checkup plus additional service needs My 5 star rating begins at the time of checking with Doug Evans. He listens carefully to any additional issues, documents, follows up Pleasant,exce More

by WITTICISM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your positive experience with Doug! I'll be sure to pass your kind words on to him. We want to make sure our customers are always taken care of and safe on the roads so we're happy to listen to any concerns you might have. If there's anything else we can assist with, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Tire rotation, oil change Excellent service as always! Dependable, diligent, dedicated. Service representative !respectful, explains all to be dealt with prior to service. More

by CARL GRIMSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tran, Tri Bui
Oct 26, 2018 -

Lexus of Wayzata responded

Carl, thank you so much for leaving us a review! Our team is dedicated to providing an exceptional, honest experience for all of our guests. We're happy to go through everything with you before, during, and after your visit so you're always informed. If there's anything else we can assist with, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Awesome Great to deal with. I would go back to them anytime. They went above and beyond to help me with the problem. Top notch dealer More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the name
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for leaving us 5 stars! We truly care about our customers, which is why we're happy to go to almost any length to ensure you're taken care. We appreciate that you think of us as a top notch dealer. If there's anything else we can do for you, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Excellent Service The service was excellent with good recommendations to prevent automobile problems from developing in the future. Thanks for sharing your time and exp More

by Allan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
Oct 26, 2018 -

Lexus of Wayzata responded

Allan, thank you so much for leaving us such an excellent review! Your safety is our top concern so we're happy to suggest additional recommendations to keep your vehicle running smoothly. If there's anything else we can assist with, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Very helpful in dealing with factory recall I had to bring my GS350 in for a factory recall. LoW was every helpful in setting me up in a loaner for the day, even went so far as to give me a di More

by Herplaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Alvi
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for leaving us a 5-star rating! We're so glad to hear you were pleased with your experience at our dealership. Our team strives to ensure our customers are always taken care of at all times. We're happy to offer a loaner vehicle while your vehicle is being worked on. If there's anything else we can do for you, please let us know. Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

...
72
...