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710 Reviews of Lexus of Wayzata - Service Center
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May 18, 2024
Always great service! My experience with Lexus of Wayzata since moving to Minneapolis in 2021 motivates me to make our next car a Lexus. My experience with Lexus of Wayzata since moving to Minneapolis in 2021 motivates me to make our next car a Lexus. More
by Steve
Employees Worked With
Jonathan Jergensen 5 stars
Helpful May 18, 2024
I have a 2009 RX 350. After the Maintenance Required indicator light came on, the scheduler gave me an appointment for 1 pm the next day to have the problem diagnosed. Pr After the Maintenance Required indicator light came on, the scheduler gave me an appointment for 1 pm the next day to have the problem diagnosed. Prior to diagnosis, the advisor recommended services be done that would trigger the light to come on. He said if those services were performed the indicator Light would go off. He said it would take 2 hours and I agreed to wait. 10 minutes before the 2 hours were up, I got a text message saying that due to “a bit of a rush”, an extra 30-45 minutes would be required to complete the work. When I left, the indicator light was still on. I called back to ask if I would be able to turn this off myself so I didn’t need to do a return visit. I played telephone tag with two advisors and finally today I talked to the technology staff who were able to tell me how to turn it off. I think the extra time delay with the visit, the indicator light not being turned off even though it said to do so on the invoice instructions, and the almost $400 bill did not make me very happy. I believe that the high cost services at Lexus and extended service time may require me to find another less expensive service that can do the routine work in the future. I’ve been a long time customer of this dealership and I must say, it’s not making me very happy these days. More
by Alice
Employees Worked With
Adrian and Gabrielle Doran, Wyatt in the tech service department who instructed me to turn off the indicator light.
May 17, 2024
I have always had fantastic service at L of Wayzata. I was in for an oil change this a.m. and it was done in a timely manner, at an hour. I have considered my many years of experience, and I find this I was in for an oil change this a.m. and it was done in a timely manner, at an hour. I have considered my many years of experience, and I find this service to be the best. R. M. was very pleasant and helpful in my time at the dealership. I will recommend to others who need service whenever possible. Thank you for holding up to a "tradition" with Lexus products. Dean from Mpls. More
by dupontdude
Employees Worked With
Robert M.
May 08, 2024
Solid performance. Always done in time they told me. No surprises. Celeste provides excellent service. Always done in time they told me. No surprises. Celeste provides excellent service. More
by Scomiller
April 23, 2024
Thank you Lexus of Wayzata, Thank you Gabrielle in service department! Great customer service very professional, friendly and Honest! service department! Great customer service very professional, friendly and Honest! More
by Sandra E
April 17, 2024
People are nice, service I received was done as expected, however the 3% service fee on a credit card was not expected and I will have the rest of my maintenance done elsewhere. however the 3% service fee on a credit card was not expected and I will have the rest of my maintenance done elsewhere. More
by Kay.huff
Employees Worked With
Don’t remember
April 13, 2024
Excellent service. Very pleased and helpful employee at check in. Loaner car arrangement went very well. Very pleased and helpful employee at check in. Loaner car arrangement went very well. More
by Jet
Employees Worked With
