Lexus of Wesley Chapel

Issac mammen is amazing he helped me through the whole process for buying the car. Customer service is outstanding. All over I had a great experience . process for buying the car. Customer service is outstanding. All over I had a great experience . More

This was the best car buying experience we have ever had in the past 25 years. The atmosphere was friendly, clean, and relaxed. We visited the dealership to do research on purchasing a vehicle in a few mon in the past 25 years. The atmosphere was friendly, clean, and relaxed. We visited the dealership to do research on purchasing a vehicle in a few months. Issac Mammen worked with the management to provide an amazing deal, that we could not pass up. More

I had the pleasure of dealing with Forrest Brown when I bought my Lexus IS300. Forest was not only likable and knowledgable (he had just transferred to Sales from the Service Department), I truly felt lik bought my Lexus IS300. Forest was not only likable and knowledgable (he had just transferred to Sales from the Service Department), I truly felt like he had my back. The excellent service continued after I left the dealership. I had an issue with the Lexus app, I called Forrest - he not only had someone from IT (thanks Vincent) reach out to me, but the issue was resolved in a day, AND I received follow up to verify it was done. Also, shout out to Adam in Finance for making the signing process extra easy and fast! I've never gone through Finance so quickly! Thanks Adam! More

The dealership is top notch. I drove in the place, met Johnny Millaway, told him what I wanted and he found the car right away. We had a deal done in no time. Johnny Millaway, told him what I wanted and he found the car right away. We had a deal done in no time. More

Lexus of Wesley Chapel was hands down the BEST car purchase experience that we have ever had to date! We cannot thank Issac Mammen enough for his exceptional salesmanship! He truly went out of his way purchase experience that we have ever had to date! We cannot thank Issac Mammen enough for his exceptional salesmanship! He truly went out of his way to make this a stress-free process. We would highly recommend him to everyone if you're looking to purchase a Lexus vehicle! Every staff member that we encountered were all friendly and super helpful. Truly a stellar dealership, solid customer service excellence across the board! We look forward to building a long-term relationship with both Lexus of Wesley Chapel and Issac Mammen! More

WORST experience ever. VERY poor customer service from the moment I walked in door. VERY DISHONEST dealership. Several employees standing around looking at the screens on their cell phones not acknowledg the moment I walked in door. VERY DISHONEST dealership. Several employees standing around looking at the screens on their cell phones not acknowledging customers. Found out that the advertisement on vehicle I was interested in was false. It was white, not charcoal grey 2018 Toyota Tundra. I did purchase this beautiful 40k truck but later to find out I was lied to over and over again by salesman Tim Smith. Power locks intermittently inoperable and antenna missing. And also lied to by the finance representative Chad Herd who completed the finance documents in regards to the extended warranty. Manager Carlos Vallejo has not fulfilled his promises either. Unable to reach Supervisor Ashton Alston. And neither Customer Client Care rep Ashley Jarvis or Director of Client Care Amber Pluchino will return calls. When I was told I could meet with Manager Carlos Vallejo, I went to dealership. Carlos was not available. I met with Velocity Specialist, Tommy Nixon who seemed to be the ONLY person who cared and assisted me the best that he could. When I tried to contact General Manager, Randy Newbold I was first told he was out of the office that week. Then I was told by Tim Smith by phone, that Client Care did not know what they were talking about. It was untrue, Randy Newbold was at the dealership and I would be provided his direct number which never happened. I left Carlos Vallejo a voice message on 3/22/21 and also with Amber Pluchino on 4/5/21. Its been 3 weeks and neither have returned my calls to date. Safety is my number one concern. This vehicle does NOT provide that with power locks that only work intermittently.. More

I had been waiting for a replacement part on my Lexus LS460 for almost a year. Once Dee Kaucic got involved, the part was found and sent to her store. She went out of her way to assist me and make sure i LS460 for almost a year. Once Dee Kaucic got involved, the part was found and sent to her store. She went out of her way to assist me and make sure it was installed immediately. While waiting for service at the dealership, I made sure I personally thanked her for a job well done. I am fairly confident that all your customers feel the same way about her. Thank you Lexus and especially, Dee! Elizabeth Hollen More

Johnny was excellent helping us with our car purchase. He was not high pressure at all. Very friendly and worked to stay within budget. Everyone was very helpful through the entire process. I highly r He was not high pressure at all. Very friendly and worked to stay within budget. Everyone was very helpful through the entire process. I highly recommend the dealership and Johnny if you are in need of a great deal on a car! More

Issac was very informed and helpful. He knew about the car and features. He was very enthusiastic about doing business with us, Worked hard to give us a good deal and followed up after the sale. We would car and features. He was very enthusiastic about doing business with us, Worked hard to give us a good deal and followed up after the sale. We would have preferred a slightly lower keyed approach, but like him very much. Adam Vassios was excellent, very informed, clear and polished. More

Efficient, fast and friendly service every time. Thank you as always. A little confusion on total price each time but they always seem to make it right. you as always. A little confusion on total price each time but they always seem to make it right. More