Christian Popp

I am extremely disappointed with the customer service I’ve received regarding my Lexus TX. The vehicle was brought in over New Year’s for a squeaky seat — an issue your team initially claimed they “could I’ve received regarding my Lexus TX. The vehicle was brought in over New Year’s for a squeaky seat — an issue your team initially claimed they “couldn’t hear.” I had to personally drive to the dealership, demonstrate the noise, and only then was it acknowledged. It still took another 2–3 days for the team to determine that the parts simply needed lubrication. During that visit, we were repeatedly told that both the recall and the safety campaign had been completed. That information turned out to be incorrect. The service experience with Bobby was unacceptable. We requested multiple call‑backs and consistently received either no response or a text message instead of the phone call we specifically asked for. Now, three months later, with a service appointment already scheduled for 4/6, I received a call from Davion stating that the parts for the safety campaign had just arrived. When I asked what he was referring to, he explained it was the gas‑tank safety campaign — the same campaign we were told was completed in January. This is extremely frustrating and reflects a clear lack of communication and accuracy. We were then told the repair would take 4–5 hours and that no loaners were available. Waiting until late April for a loaner is not an option, and we live 40–45 minutes away, so multiple trips are unreasonable. After my husband spoke with Christian, we were informed that the part still needed to be painted and that we would have to return yet again. At this point, we are not receiving straight answers, and the inconsistency between what we are told and what is actually happening is unacceptable. More

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Exceptional Service from Start to Finish! 🌸 A few weeks ago, we purchased a car from Lexus of Wesley chapel and were thoroughly impressed with the entire experience. The staff treated us e 🌸 A few weeks ago, we purchased a car from Lexus of Wesley chapel and were thoroughly impressed with the entire experience. The staff treated us exceptionally well, ensuring a smooth and pleasant buying process. Recently, we returned for an oil change and tire service. While waiting, we appreciated the convenience of their cozy cafeteria, which provided complimentary refreshments. A couple of days after the service, we noticed a minor oil leak. Upon contacting the dealership, they promptly addressed our concern by picking up the car from our home in Ocala the same day. To minimize any inconvenience, they provided us with a loaner vehicle while they resolved the issue. The following day, our car was returned to our doorstep in perfect condition, and they retrieved the loaner. Overall, the service at Lexus of Wesley chapel has been outstanding. From the initial purchase to after-sales support, every interaction has been positive. We plan to continue servicing our vehicles there and will undoubtedly consider Lexus of Wesley chapel for any future car purchases. More

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I picked up my 5th Lexus yesterday, dating all the way back to an LS400 in 1993. A lot has changed since then. The cars are still solid and luxurious, and of the highest quality, but now are far more tech back to an LS400 in 1993. A lot has changed since then. The cars are still solid and luxurious, and of the highest quality, but now are far more technologically advanced. The most interesting aspect of my 33 year ongoing Lexus “adventure” has been the difference in dealers I have encountered all over the U.S. Although they all had really nice facilities, the personnel were not consistently exceptional (as one should expect from a luxury brand). This last purchase, the second of two-in-a-row from the same dealer, was terrific just as was the first. My salesman both times was Johnny Millaway. The sales manager both times was Simon Pickett. The dealership - Lexus of Wesley Chapel. The first car was a 2023 LS500H. The new car is a 2025 RX450H+. I’ve never been to a nicer car store, or met a nicer bunch of people. And that includes the service and parts departments too. Give them a try. They have my strongest recommendation. In summary…....great cars, a superb showroom, a beautiful waiting area (complete with a staffed full-service boutique style snack bar and a “silence” room), knowledgeable service writers (Bobby and Christian), a well stocked parts department (Julian), excellent service technicians (Joel), an honest management team (GM Randy Newbold ET AL), and well trained sales personnel that know their products (Johnny and Gabby). I believe Wesley Chapel Lexus is the best overall dealership, of any brand or type, I have ever dealt with in my 60 adult years of buying cars. More

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Tim Smith in sales and Michael Howell in service were outstanding! Tim has great knowledge and made the sales process easy. Not pushy at all. After the purchase we came back for some add ons and Michael outstanding! Tim has great knowledge and made the sales process easy. Not pushy at all. After the purchase we came back for some add ons and Michael Howell was very accommodating during a busy Labor Day morning. We had coffee and pastries in a beautiful waiting area and they got us out earlier than expected. It’s what I expected from a Lexus experience. Thank you again Tim! Fred & Robin More

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Second Lexus and second time w Tim! He’s a true professional! Love Wesley Chapel Lexus. Service bistro is a bonus He’s a true professional! Love Wesley Chapel Lexus. Service bistro is a bonus More

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Excellent service, very professional. Well worth buying a new car at the Lexus of Wesley Chapel location! Well worth buying a new car at the Lexus of Wesley Chapel location! More

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It is a wonderful dealership. Everyone we have come in contact with over the years at Wesley Chapel. Lexus has been awesome. Everyone we have come in contact with over the years at Wesley Chapel. Lexus has been awesome. More

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Great customer service! The best lil cafe in all of the Lexus dealers in central Florida! Lexus for life ! The best lil cafe in all of the Lexus dealers in central Florida! Lexus for life ! More

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Very nice folks to deal with and their whole operation is first class. I highly recommend them. first class. I highly recommend them. More

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This is my second purchase from Wesley Chapel Lexus and I’m sure it won’t be the last. I have at least four Lexus dealers that are closer to where I live but I wouldn’t think of going anywhere else. I love I’m sure it won’t be the last. I have at least four Lexus dealers that are closer to where I live but I wouldn’t think of going anywhere else. I love my Lexus but if they switched to a BMW dealer I would probably start buying BMW’s. I’m 70 years old and this is hands down the best dealer experience I’ve ever had. More

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