Lexus of Wichita - Service Center

The service department is always a consistent experience. Teammates are friendly and communicate well. Thanks for the level of service consistently provided. Teammates are friendly and communicate well. Thanks for the level of service consistently provided. More

Can’t say enough positive things about my experience in having the 5,000 mile check up completed on my 2025 RX350H at Walser automotive Ryan was very prompt and professional in picking up my vehicle and having the 5,000 mile check up completed on my 2025 RX350H at Walser automotive Ryan was very prompt and professional in picking up my vehicle and delivering it back after the service was completed. James kept me informed of the progress as the car was being serviced and the video sent was icing on the cake. Was a wonderful experience overall. More

My experience was great. This is my second Lexus and feel like the Service Dept is very strong right now. They performed my 5,000 mile complimentary service quickly. Jared, t This is my second Lexus and feel like the Service Dept is very strong right now. They performed my 5,000 mile complimentary service quickly. Jared, the valet, washed and detailed my car beautifully!! A good day! More

Excellent service experience. The shop always does things right on my Lexus ES350. Thank you. The shop always does things right on my Lexus ES350. Thank you. More

never been to a Lexus dealership where customers have to buy own gas for loaners Windshield wipers were pricey buy own gas for loaners Windshield wipers were pricey More

We always have excellent service from Lexus of Wichita. Friendly employees, very knowledgeable, and they do great work on our vehicle. AND, another excellent service....they give us a loaner while our v Friendly employees, very knowledgeable, and they do great work on our vehicle. AND, another excellent service....they give us a loaner while our vehicle is being worked on. We highly recommend. 👍😊 More

Responsive to my requests, and quickly asked my approval for their service recommendations as shown on the video sent reviewing the vehicle. for their service recommendations as shown on the video sent reviewing the vehicle. More

I waited over 3 hours for oil change. Toooo long. There wasn’t anyone working on my car most of the time. Toooo long. There wasn’t anyone working on my car most of the time. More

Had car 1 1/2 mos in shop 3 weeks total $2600 . Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since pass Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since passed on. It was sentimental. I’ve made three phone calls. Not one phone call has been returned. Will never use this dealership again. More

All service done in timely manner and service advisor did a good job explaining everything. a good job explaining everything. More