Lexus of Wilmington

Between my daughter and I we purchased 4 cars over the last year and I just want to say what wonderful service we have received!! Chuck and Randy have been awesome and make you feel like family!! last year and I just want to say what wonderful service we have received!! Chuck and Randy have been awesome and make you feel like family!! More

I had my Lexus LS430 serviced at Koon's Lexus for the past 10 years and have received outstanding service over the years. They have always been very through and prompt in caring for my car. It was only past 10 years and have received outstanding service over the years. They have always been very through and prompt in caring for my car. It was only natural that on March 26th I would go the Wilmington Lexus to purchase another Lexus. I worked with Dan Hayes, Chuck Rayson, and Drew Greene to purchase my LS460 (2011). They were very professional, being friendly, but not overly so. They showed respect for my opinion on the negotiations for both my old car and my new purchase. Dan Hayes could not have been more helpful in taking my wife and to talk to Chuck Rayson at the used car showroom. Chuck was very helpful in explaining all the steps they take to certify the car and what they did to the car to meet the certification requirements. The quality of the work showed in both the test drive and walk around of the car. They were friendly and their experience in dealing with potential buyers quickly came through as caring about my wife and my concerns. They were careful to address issues we brought up and quickly explained the answers to our questions. Dan took his time to explain and go over all the paperwork that goes with purchasing a car and Drew Greene took his time to explain the extended warranty which we purchased for 6 years. In the past, I had worked with Rob Payson in the Service Department and had come to respect his efforts and experience in keeping my car well maintained and I felt completely comfortable yesterday dealing with Dan, Chuck, and Drew and had a great experience purchasing my used Lexus LS460 .Thanks To All, James L. Milton, Jr. More

George Shaer corrected a problem that was caused by another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make sure my car was right and I was sadisfird with the outcome.He is my "go to" service person. More

New car shopping as female was daunting... or so I thought until I met Bob Barrett! His gentle nature and wish to find my "perfect car" lead me to drive 3 different vehicles on a busy Saturday mornin thought until I met Bob Barrett! His gentle nature and wish to find my "perfect car" lead me to drive 3 different vehicles on a busy Saturday morning. Bob listened, really listened, to my needs & wishes of luxury & safety in a youthful looking, dynamic, earth friendly car! All were delivered in less than 48hrs after the first "Hello" to driving it home! Honestly, delivery probably would have been in 24hrs except for the Sunday in between. My Mica RED ES300h gives the "sporty" aggressive look to a luxury sedan. Gorgeous rims, rear spoiler & bamboo inlay brightens the overall appearance. The heated and cooled leather seats in the Lexus will be a blessed comfort zone for my always chilly self and my always too warm husband. Safety is predominant in air bags, front and rear parking beepers, blind spot detector and back up camera (He found one without NAV!). My Volvo XC70 was traded in for the appropriate Blue Book price and saved me a lot of running around trying to sell it. Provided financing was competitive, again it negated the hassle of shopping around. So, in summary... an efficient, upscale, eager-to-please dealership. It made car buying fun, without any pressure and now I have only to wait 660 miles until it needs gas! More

I test drove a 2014 lexus ES 330 at Lexus of Wilmington on 3/16/14. Charles and Alex were totally unprofessional to say the least. I felt as if Alex (GM) was challenging me on everything. Charles had the a on 3/16/14. Charles and Alex were totally unprofessional to say the least. I felt as if Alex (GM) was challenging me on everything. Charles had the attitude of a two year old, when I told him I had to speak with my wife before I made a decision. If it were up to me Alex and Charles would be better off detailing vehicles rather then being on the sales end. Therefore, I will never do business with a Koons dealership and I will be sure to spread the word! Very unimpressed to say the least! More

Would I recommend this dealership? Enthusiastically . I have purchased 5 Lexus' from Koons beginning in 2007 : 3 RX350's and 2 IS250C's. From Kimberly, the receptionist/phone person to Lee, the troublesh have purchased 5 Lexus' from Koons beginning in 2007 : 3 RX350's and 2 IS250C's. From Kimberly, the receptionist/phone person to Lee, the troubleshooter, to my favorite Salesman , John Skehan: everyone at the dealership is concerned, knowledgeable and professional. Of the cars purchased at Koons the last 3 were purchased with John T Skehan, Jr as my salesman and he did a wonderful job with me. I always feel like I got a fair deal and of course the cars are the best around. I have referred a friend to John and he ended up purchasing a car too. Service is never a problem even though the dealership is about 50 miles away. They pick up and deliver. If I can take the time to write this review it's obvious I am more than happy with Koons and John Skehan. More

Jason Osner provided Outstanding service to us from our first moment at the dealership up to and including home delivery of our new vehicle! We Highly recommend Jason and Koons Lexus to All. first moment at the dealership up to and including home delivery of our new vehicle! We Highly recommend Jason and Koons Lexus to All. More

The most pleasant experience in buying a vehicle. John was very professional and friendly without being the pushy "salesman" salesman. He made us feel that he was very straight forward and honest without was very professional and friendly without being the pushy "salesman" salesman. He made us feel that he was very straight forward and honest without being rude, pushy or condescending. John didn't just sell us a car and then forget us. He called us on his day off to return my call and make sure everything was ok. I would definitely recommend John Skehan to all my friends and family when purchasing a vehicle. More

Words cannot adequately describe the unparalleled level of service that we received from Lexus of Wilmington and in particular, Randy O'Brien. He personally delivered our car to us -- we live over two hou of service that we received from Lexus of Wilmington and in particular, Randy O'Brien. He personally delivered our car to us -- we live over two hours away from the dealership -- and picked up our trade in. The price was without question the best price (by a mile) that we could find. Indeed, another dealership told me to take the Koons deal and run. Randy was incredibly helpful, attentive, and responsive. He did everything he could to get the deal done. Once we received our car, the tech team at Koons helped set up all of the technology in the car. Always friendly, the whole team at Lexus of Wilmington was among the best customer service I have received in my life. We recommend this dealership enthusiastically and without any reservation whatsoever. More

Koons Lexus of Wilmington hands down has been the BEST car buying experience I've ever had. I was literally at the dealership for less than an hour and the business manager Chuck and the entire staff are car buying experience I've ever had. I was literally at the dealership for less than an hour and the business manager Chuck and the entire staff are amazing. He worked with me to get me where I need to be payment wise and he actually got my payment lower than what we agreed on. This is my second Lexus purchase but the experience I had this time was phenomenal. It was definitely a pleasure doing business with this dealership and if anyone is in the area looking to purchase a Lexus, Koons Lexus of Wilmington is where you need to be! I love my 2014 IS 250.......I'm a happy camper! Purchase 12/7/13 More