Lexus of Wilmington

This was my 3rd purchase from Lexus of Wilmington. However, it was my first in a pre-ownwed certified Lexus. I had a new salesman this time. Lance Bartel and he was kind, knowledgeable and patient. I However, it was my first in a pre-ownwed certified Lexus. I had a new salesman this time. Lance Bartel and he was kind, knowledgeable and patient. I came in for service and left with a new car. He guided me through the pros of purchasing a pre owned car and most of all I did not feel mislead as a woman purchasing a car on my own. He was personable and responded to my questions and a follow up service needs. I had a concern and he sent me to Pernell Pressey who went above and beyond to make make sure I was pleased and my car was delivered to me in pristine condition. I even received a follow up call from both of these gentlemen encouraging me to call if I need anything else to make my purchase outstanding or any needs in the future. All of my hesitation and questions were made clear and I felt confident with the expertise of this team. M. Flores More

We have been happy Lexus of Wilmington owners for 20 years. There is nothing they won't do to try to please their customers, who they treat like family. The facility is awesome and service is A1. The c years. There is nothing they won't do to try to please their customers, who they treat like family. The facility is awesome and service is A1. The cars are great. On the rare occasion of a problem, everyone steps up and tries to help. We hope to be part of their family for a long time. More

After driving away in my new Lexus RX350 I can say that I am completely satisfied with my new purchase. From the first phone call with Alex Hafer followed by the thorough assistance of John Skehan, who expl am completely satisfied with my new purchase. From the first phone call with Alex Hafer followed by the thorough assistance of John Skehan, who explained so simply the car's dynamics to be understood by me, and finally to Drew Greene who took a complicated subject of financing and helped me find was was right for me which gave me the comfort of knowing that I had a great experience and a dealership to back me as I drove out the lot. I recommend Lexus of Wilmington to everyone. More

I have been a Lexus customer (Thompson) for over 20 years and have been very satisfied with the product and the service. I was looking to upgrade my ES300 and the Rx400h was my primary choice. I met with Dou and have been very satisfied with the product and the service. I was looking to upgrade my ES300 and the Rx400h was my primary choice. I met with Doug Horst that day and he spent a lot of time explaining every aspect of the RX to me. Doug was a true professional and gave me the feeling that ‘the customer does come first’. I can honestly say that I have NEVER had such a great experience in purchasing a car. I met with other members of your Lexus organization during the purchase process and their consistency in quality of service was outstanding. I would be amiss if I didn’t mention Drew, Ryan, Kevin and Pernell. I will certainly be a returning customer and will highly recommend Koons Lexus to my friends and family. More

I purchased a "Certified", 2010 RX 350 from Lexus of Wilmington, working directly with Carolyn Cohen and Kevin Glenn working in the Used/Certified section of the dealership. Below is an email Lexus of Wilmington, working directly with Carolyn Cohen and Kevin Glenn working in the Used/Certified section of the dealership. Below is an email I forwarded the day we picked up the car after "ALL" of the items we had discussed were directly addressed by various areas within the dealership. Overall a very positive experience starting with the sales process through delivery. Below is the text: "I wanted to convey how completely I feel my “issues” were addressed by Kevin, Themis, their staff and obviously others at Koons, Lexus of Wilmington. It’s not often that one can identify a list of issues as I did after the sale and initial delivery, having them “heard” and having them addressed completely and, as it turns out, without qualification. It’s obvious that the goal was to make sure the customer, that would be me, was ultimately fully satisfied with not only their purchase but how their concerns were addressed as an integral part of the sale. In fact, I believe that in several areas expectations were exceeded and the vehicle is certainly well qualified as a “Certified” Lexus. Thank you again for your efforts and I look forward to an ongoing association in the future." I would recommend this dealership, and have, to anyone who might ask. More

Koons Lexus went out of their way to ensure a pleasant buying experience. A pre-owned Lexus was purchased out-of-state, and they handled everything beautifully--securing financing, handling the paperwork buying experience. A pre-owned Lexus was purchased out-of-state, and they handled everything beautifully--securing financing, handling the paperwork, even facilitating the purchase of tags & title for the vehicle. They demonstrated a high level of customer service throughout the process and treated me as a loyal customer from the beginning. Would definitely buy from again. More

Carolyn was fresh and honest which are qualities that my wife and I found unique & refreshing. She was patient in showing us all the new technology & options. We felt no pressure to purchase and although it wife and I found unique & refreshing. She was patient in showing us all the new technology & options. We felt no pressure to purchase and although it was later in the evening she was in no hurry to get out of work. My wife was glad to work with a young female in this profession. We send our best wishes for Carolyn's future. Thank-you Bruce & Maureen LaPorte More

Great experience! Everyone was so helpful & attentive. Definitely will recommend this dealership. Process was smooth & quick!! The whole staff was very courteous & the all used cars are in grea attentive. Definitely will recommend this dealership. Process was smooth & quick!! The whole staff was very courteous & the all used cars are in great condition!! More

The team at Koons Lexus of Wilmington did an outstanding job assisting us with the purchase of our new car. Our primary salesman, Robert Nestor, took the time and care to determine our specific needs, disc job assisting us with the purchase of our new car. Our primary salesman, Robert Nestor, took the time and care to determine our specific needs, discuss options and accessories and locate the right vehicle to meet our requirements. The entire sales team was helpful, knowledgeable and professional, and gave us the feeling that, more than anything, they wanted us to be happy with our final decision. Technology is a major feature of any new automobile. Ryan Troxell, IT Specialists, provided great training and instruction regarding the features of our vehicle. He took the time, on two separate occasions, to explain the operation of the on board systems and assure that we could safely and easily use the technology to best meet our personal wants and needs. Customer care and service is obviously an important part of the culture at Koons Lexus of Wilmington. Last evening we attended a seminar at the dealership for customers who recently purchased new vehicles. They acquainted us with the service staff and provided additional information about the dealership and its many services and customer support activities. The session was held in the customer service area, which is designed to provide a convenient and positive overall experience. Equipped with WIFI and Desktop Computers, for customer use, it allows for a productive and comfortable experience while having vehicles serviced. KUDOS to the entire team. We are pleased to be part of the Koons Lexus of Wilmington Family. More

Was greeted immediately when I pulled into the service department. Very clean and pleasant facility with courteous personel. My sales person asked relevant questions and was able to provide me with servic department. Very clean and pleasant facility with courteous personel. My sales person asked relevant questions and was able to provide me with service options that were within my budget while addressing the issues I was having with my vehicle. I was provided with beverages, snacks, and a comforable area to access wi fi and make phone calls while I waited a short period of time for the results of my vehicle's overview. They provided me with a loaner car for one day until my vehicle was completed. Overall experience was excellent!!!!!! More