Lexus of Wilmington

This was the most enjoyable car buying experience I have ever had. The salesman was well educated, well experienced in the world, articulate,and very knowledgeable about automobiles and the Lexus product li ever had. The salesman was well educated, well experienced in the world, articulate,and very knowledgeable about automobiles and the Lexus product line. He did not try to sell me, but let the car sell itself. All my questions were promptly and completely answered. More

Being a woman, I appreciate the peace of mind Koons Lexus of Wilmington gives me. At the recomendation of my father, I purchased my first certified pre owned Lexus and have never looked back.They have assist of Wilmington gives me. At the recomendation of my father, I purchased my first certified pre owned Lexus and have never looked back.They have assisted with sales/service and auto body repair. The first thing I noticed is customer service-you are treated with respect be it whether or not you have a brand new car or a 5 year old car. I always have had problems with service-not so at Koons-they listen to you when the car comes in for service to diagnose any issues. They are flexible as far as getting the car getting there which works for different schedules. As far as sales go-Leigh is the face of the dealership-always ready to assist customers to make sure their Lexus experience is one they want to repeat. She does a wonderful job of doing that. More

We had the best car buying experience possible. Doug Horst was upfront, honest, kind, attentive and quick. We knew what we were getting before we called Doug. He treated us with respect and the price wa Horst was upfront, honest, kind, attentive and quick. We knew what we were getting before we called Doug. He treated us with respect and the price was phenomenal. We had it shipped from Delaware to Houston, and would do it again. It was worth it. We truly cannot say enough good things about Doug. He was probably the most knowledgeable salesman we have ever come across. We strongly recommend this dealership and Doug Horst for your car buying experience. We love our brand new 2011 Lexus CT200h! Thank you so much! More

I initially visited the dealership to browse the vehicles on the lot. I was greeted by Doug Horst who took me to the inventory warehouse. The collection and quality of pre-owned vehicles are amazing. But, on the lot. I was greeted by Doug Horst who took me to the inventory warehouse. The collection and quality of pre-owned vehicles are amazing. But, Doug's professional demeanor, patience and knowlege about the cars got my attention. I was also impressed by the class look of the show room and sales staff. I had a wonderful experience at the dealership and subsequently purchased a 2009 Lincoln MKS. More

I gave Koons service a great rating because of the excellent job Lanny Hamilton did in making sure our Lexus was done on time and correct. I have been dealing with Lexus of Wilmington since 2001 and L excellent job Lanny Hamilton did in making sure our Lexus was done on time and correct. I have been dealing with Lexus of Wilmington since 2001 and Lanny has always provided excellent customer service. More

I gave this Dealership a great review because I recieved great customer service from everyone I came in contact with. And more importantly they gave me what I wanted. Its a very freindly enviroment. Also my great customer service from everyone I came in contact with. And more importantly they gave me what I wanted. Its a very freindly enviroment. Also my father brought his lexus from there, so I noticed that the great service doesn't stop after the purchase. More

I gave a superior rating because Leigh helps with every aspect of the service. She is courteous, and goes out of her way to make sure I have received the highest level of service possible. I feel very c aspect of the service. She is courteous, and goes out of her way to make sure I have received the highest level of service possible. I feel very comfortable knowing that Leigh is in charge of customer service, ready and willing to take care of any problems that arise. Ciro De Saro More

Dealership is outstanding with every visit. The next time I buy a vehcile it will be from this dealership due to their excellent customer service. Service department is very efficient and knowledgeable. Ther I buy a vehcile it will be from this dealership due to their excellent customer service. Service department is very efficient and knowledgeable. There seems to be a high level of integrity and honesty among the staff. It is very easy to discuss problems with the car. More

Koons Lexus of Wilmington showed much grace and generosity to my family. After a salesman in service demonstrated insensitivity to our personal situation, customer service was very willing to make generosity to my family. After a salesman in service demonstrated insensitivity to our personal situation, customer service was very willing to make it right. Leigh Encarnacion and Greg Ritter answered the call of duty to correct the infraction committed by the salesman. We are extremely pleased with how they proactively addressed it in word and deed. May God bless Leigh, Greg and Koons Lexus!!!! More

As indicated in the survey extended experience with the dealership has been GREAT. I had a lease contract for my vehicle that terminated this month. I was not in a position to my a purchase and enjoyed m dealership has been GREAT. I had a lease contract for my vehicle that terminated this month. I was not in a position to my a purchase and enjoyed my vehicle. I was given the option to buy the current vehicle of which I did and was very pleased with the price, terms, and warranty that I was able to contract. The referenced individual provided understanding and kindness with the transaction. Thank you for the experience. More