Lexus of Wilmington

Bill was the friendliest, personable salesperson I could have asked for. The only downfall from my perspective is that was overshadowed by the amount of time I had to spend in order to purchase. I arrived have asked for. The only downfall from my perspective is that was overshadowed by the amount of time I had to spend in order to purchase. I arrived at the dealership at around 9 am, only test drove 1 vehicle because that was the vehicle I knew I wanted, and had to leave and come back to the dealership due to a previous engagement because all of the paperwork wasn't finished. Ultimately, I arrived at 9 am, left the first time at 1pm, came back at 5pm and ended up not leaving with my purchased vehicle until 8 pm that night. I think it's a bit ridiculous that it takes 8 hours in all to purchase a car and it's never taken that long at any other company. More

I bought my 2005 Lexus ES330 At Koons Lexus of Wilmington and they also service it.Over the years I have dealt with a few Lexus dealers and I think that Koons Lexus of Wilmington is at the top of my list.Pic and they also service it.Over the years I have dealt with a few Lexus dealers and I think that Koons Lexus of Wilmington is at the top of my list.Pick up wash/vacuum is part of there service. They are very customer friendly I enjoy dealing with them. More

The dealership made buying a car a no hassle joy. They were easy to deal with.You always felt that you were being treated fairly and with respect. were easy to deal with.You always felt that you were being treated fairly and with respect. More

I was looking for a hybrid to replace my gas guzzling Navigator and I was most interested in the CT. With the price of gasoline rising and the situation in Japan the CT became impossible to find anywher Navigator and I was most interested in the CT. With the price of gasoline rising and the situation in Japan the CT became impossible to find anywhere. Randy kept me in mind and gave me an immediate call when an HS250h came in used but with only 4000 miles. I was very pleased with his following up with me and I am absolutely ecstatic with my HS!! If you are in the market for a Lexus definitely give Randy O'Brien a call!! More

Lance Bartel is a very knowledgeable and very professional sales rep. Was a pleasure to work with Lance Bartel on this LX 470 trade in and LX 570 new purchase. I was not going to trade up but Lan professional sales rep. Was a pleasure to work with Lance Bartel on this LX 470 trade in and LX 570 new purchase. I was not going to trade up but Lance Bartel helped me make the decision without pressure. The merits of the deal were convincing. Am very happy with the new vehicle. I recommend Lance highly as he is the most knowledgeable and most professional sales rep i know. More

I came to Koons looking for a used car. Doug Horst helped me with the finding exactly what I wanted. I felt no pressue whatsoever as you do in most car dealerships. All of the used cars that Koons h helped me with the finding exactly what I wanted. I felt no pressue whatsoever as you do in most car dealerships. All of the used cars that Koons had on display were in top notch shape and even kept indoors. I would definitely return to Koons Lexus of Wilmington when I am car shopping in the future. More

I was totally satisfied with my new vehicle purchase of my new 2011 GS350 Lexus at Koons Lexus in Wilmington DE. It was a pleasure to work with Bob Barrett during the sale negotiations. Bob made me feel th my new 2011 GS350 Lexus at Koons Lexus in Wilmington DE. It was a pleasure to work with Bob Barrett during the sale negotiations. Bob made me feel that I was an integral part of the sale process. Because I had purchased our 2008 Lexus RX350 from Bob (back on ~02/2009) I was familiar with Bob's unique style and great demeanor. I have been exceptionally pleased with all aspects of Koons Lexus i.e. the service department, the finance dept. and the new car get-ready dept. I will, without hesitation, recommend my friends and co-workers to purchase their next vehicle from Koons Lexus. More

This is the 10th car that we have bought from Lexus of Wilmington and we always go back to Lance since he has been honest and fair with us and always made our exsperiance wonderful. He is an asset to you Wilmington and we always go back to Lance since he has been honest and fair with us and always made our exsperiance wonderful. He is an asset to your brand. Also Greg Ritter is a great asset to Lexus and has always made sure that our service exsperiances are great and easy. I can't say enough good things about both of these Two men. Alan Levin More

We checked every dealer in the tri-state area within 50 miles. We weren't happy with the lack of transparency from the first dealer we visited on the Main Line in Philly. We checked prices on-line and th miles. We weren't happy with the lack of transparency from the first dealer we visited on the Main Line in Philly. We checked prices on-line and this dealer responded promptly with all the facts. We were no-nonsense buyers ready to make the purchase in the most efficient but cost-effective way possible. Lance (from Koons Lexus of Wilmington) reached out and within a day we were done. We went down to "test" drive the vehicle and he had it ready to drive off the lot if we were happy with it. They did the state inspection and even come up to PA to pick up and drop off the vehicle for service. Great benefit for my wife who wants nothing more than for the vehicle ownership experience to be hassle free. We haven't had our first service yet, but are looking forward to it. I keep my vehicles for 10+ years, so want a dealer I can trust. More

My family had purchased from Koons Lexus of Wilmington in the past and recommended it to me. I will now recommend it to others. Bob Barrett was a fantastic sales representative. He was very helpful as well a the past and recommended it to me. I will now recommend it to others. Bob Barrett was a fantastic sales representative. He was very helpful as well as patient without being pushy or annoying. I will send people to Bob in the future. I also really like how Koons will come to you and pick up your vehicle when it is time for a service appointment. This is extremely convenient. More