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Lexus of Wilmington

Wilmington, DE

Overview
Employees
Reviews
Vehicles
4.8
1,111 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 1,111 reviews

August 25, 2023

She was very superb on handling any questions or concerns that we needed. I can’t thank her enough. Thank you 💯 More

by rs7245
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion
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Aug 28, 2023 -

Lexus of Wilmington responded

We're so glad to know that our team at Koons Lexus of Wilmington was able to address all your questions and concerns effectively. Your appreciation means a lot! Safe travels in your new vehicle.

August 05, 2023

Just had service done on my Lexus at their shop and everything was excellent. Danielle is so easy to work with and kept me updated every step of the way More

by Michael D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens, Rob Payson
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Aug 07, 2023 -

Lexus of Wilmington responded

Michael, we're glad to know that Danielle and our team at Koons Lexus of Wilmington provided excellent service for your Lexus. We appreciate the positive feedback!

August 03, 2023

The experience was awesome! Very professional customer service. Andrew Saksa was incredible. Drew handled all of our needs and delivered our new Lexus to us but showed my wife More

by Rocky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Djibril Semega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim , Drew Saksa
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Aug 03, 2023 -

Lexus of Wilmington responded

Rocky, we're delighted to know that Andrew was able to provide you with such a great experience at Koons Lexus of Wilmington. We appreciate your kind words and look forward to seeing you again down the road!

July 30, 2023

Excellent service and courtesy. Kept me informed periodically about the progress on my vehicle. Car is always returned washed and vacuumed. More

by F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter
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Aug 01, 2023 -

Lexus of Wilmington responded

We're glad to know you appreciated our service at Koons Lexus of Wilmington! Keeping customers informed and returning their vehicles in top shape is part of what we do. Thanks for the positive feedback!

July 29, 2023

I don’t appreciate their low ball trade in tactics they tired pull. Whoever is running the place is driving it into the ground More

by Ali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesus Colon
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July 27, 2023

I just leased another Lexus RX350 and was very pleased with the help Eric provided and the assistance from everyone at the dealership More

by FER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Ozoria, TIFFANY SCHWALBAUCH
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Jul 28, 2023 -

Lexus of Wilmington responded

We're happy to hear that you enjoyed working with Eric and our Koons Lexus of Wilmington team during this process!

July 24, 2023

Excellent sales and service dept. Dealership is well run. Kim leads sales and Joe leads service. More

by bruno13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Kim Gallia, Rob Payson
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Jul 25, 2023 -

Lexus of Wilmington responded

Thank you for the review! We appreciate your business and hope to see you again at Koons Lexus of Wilmington!

July 16, 2023

On time, delivery of work when schedule. Staff very friendly and accommodating Great service rendered from the service department More

by jimmycotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson, Joe Amra
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Jul 17, 2023 -

Lexus of Wilmington responded

Jimmy, thank you for the great review! We're glad to hear that our staff at Koons Lexus of Wilmington provided friendly and accommodating service. We appreciate your feedback and hope to see you again in the future!

July 13, 2023

Koons Lexus of Wilmington is an excellent dealership. The staff is friendly, courteous, and knowledgeable. They go out of their way to provide the best customer service they can. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Rob Payson, Drew Saksa
Report | Print
Jul 13, 2023 -

Lexus of Wilmington responded

Jack, we're over the moon to hear your kind words about Koons Lexus of Wilmington! It's always our goal to provide top-notch service. Thanks for taking a moment to share this with us!

July 11, 2023

Great dealership. Our sales person was Stacie Pugh and she was very kind and accommodating. Every individual we came in contact at Koons Lexus was kind. They were a More

by melanie.clemons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Djibril Semega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James White
Report | Print
Jul 11, 2023 -

Lexus of Wilmington responded

Melanie, thank you for the great review! We're so glad to hear that Stacie and our team at Koons Lexus of Wilmington provided such a seamless purchase experience. Drive safely, and we hope to see you again down the road!

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