Lexus of Wilmington

A mismatched tire is installed in our car! We purchased a Lexus certified pre-owned 2019 Lexus ES at this dealer in Aug 2021. We have been doing routine maintenance every 6 months at this de We purchased a Lexus certified pre-owned 2019 Lexus ES at this dealer in Aug 2021. We have been doing routine maintenance every 6 months at this dealer. All checked items were fine in the first two check up. However during the 3rd maintenance in Dec 2022 we were told that there are issues on both rear tires, brakes and alignment that require immediate repairs. When we prepared to send the car for service, we noticed that a MISMATCHED tire was installed at the right rear position, which has different size, width and load from the other three tires. We contacted KOONS for explanation. The service manager refuses to take responsibility and denies that a MISMATCHED TIRE can cause damage to the car. This is a business fraudulent and irresponsible behavior. It’s common sense that a mismatched tire can cause multiple damages to the car including excessive wear of tires, brakes and alignment issues, which is exactly happened to this car. More

Excellent Service. Sean Brigham called and explained in detail. Pickup & delivery car on timely manner. Sean Brigham called and explained in detail. Pickup & delivery car on timely manner. More

The service department is the best. So friendly and accurate. I drive 45 minutes to bring my car there for service So friendly and accurate. I drive 45 minutes to bring my car there for service More

Courteous and helpful from the first call to Tiffany, Mr. Dahn, the sells person, the financial encounter with the gentleman who does the paper work, Victor, the technology person, as well as the many calls Dahn, the sells person, the financial encounter with the gentleman who does the paper work, Victor, the technology person, as well as the many calls I have made to them regarding the purchase. More

True 5 star experience with the Koons Lexus team. Chris Nepi (Sales Manager), Drew Mwaniki (Finance Manager) and Newton Njungwa (Sales Consultant) went out of their way to provide me with an exceptio Chris Nepi (Sales Manager), Drew Mwaniki (Finance Manager) and Newton Njungwa (Sales Consultant) went out of their way to provide me with an exceptional experience purchasing a vehicle from Koons. This is the second vehicle purchase I've made from Koons Lexus in the last 8 months and I'm more than satisfied with both experiences. They were courteous, fair and professional through out the whole buying process - and that I sincerely appreciated. More

Tim the service advisor is exceptional with customer relations. He honored warranty items at no cost to me even when the issues were attributed to sales department. Because of his reputation I’d feel c relations. He honored warranty items at no cost to me even when the issues were attributed to sales department. Because of his reputation I’d feel comfortable purchasing another car from Koons. Tim is worthy of highest praise Koons bestows in its exceptional team members. More

We were very pleased with Cathal , Kim as well as the others who helped us! others who helped us! More

They were very professional. Extremely helpful in purchasing a car They made the process easy and comfortable Extremely helpful in purchasing a car They made the process easy and comfortable More

Excellent service, friendly people, and great customer service. Salesperson and manger willing to work with you on making a deal. service. Salesperson and manger willing to work with you on making a deal. More

GREAT PEOPLE GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT More