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Lexus of Wilmington

Wilmington, DE

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Reviews
Vehicles
4.8
1,167 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 1,167 reviews

November 01, 2023

The dealership is always clean, employees helpful and knowledgeable. I never had a problem with the service that was provided More

by Cjp9403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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Nov 02, 2023 -

Lexus of Wilmington responded

We're glad to know you've had consistently positive experiences at Koons Lexus of Wilmington. Our team always aims for top-notch service in a clean and welcoming environment. Thanks for the review!

October 23, 2023

Great experience at Lexus, we bought our third Lexus. We have 2 RX 350 and had a 2017 GS 350 and we are very pleased with the cars and the dealership. More

by caf43
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Djibril Semega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DARRYL ELI NEWMAN
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Oct 24, 2023 -

Lexus of Wilmington responded

We're delighted to know you had a great experience at Koons Lexus of Wilmington and that you've chosen us for your third Lexus purchase! We appreciate the support and look forward to serving any future needs. Enjoy those stunning rides!

October 23, 2023

I took my car in for the 10,000 mile service. Everyone was very professional I was in and out within an hour and a half. More

by clee002700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
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Oct 23, 2023 -

Lexus of Wilmington responded

We're glad to know you had a swift and professional service experience at Koons Lexus of Wilmington. We aim for efficiency without compromising on quality. Thanks for the positive review!

October 20, 2023

Although going under construction the dealership was extremely clean, tidy and comfortable.everyone was so friendly ! More

by Kaj7115
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abu, Donna Griffith, TIFFANY SCHWALBAUCH
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Oct 20, 2023 -

Lexus of Wilmington responded

Hello! We're glad to know you found our dealership clean and comfortable despite the ongoing construction. Good to know that our team at Koons Lexus of Wilmington could provide a friendly experience for you! Thanks for sharing your feedback with us.

October 20, 2023

The dealers ship by name is good but there is a total lack of communication between the service department and the customer More

by Rick
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter
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Oct 20, 2023 -

Lexus of Wilmington responded

Rick, I'm sorry to read about the communication issues you've experienced with our service department. We strive for clear and timely communication at all times, so it's disappointing to learn we fell short in your case. If you're open to discussing this further, please reach out directly - I'd appreciate the opportunity to make things right. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x28105

October 15, 2023

The sales people were very good…Everyone was kind and professional . They worked together and took all my money. More

by djkelvin11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DARRYL ELI NEWMAN
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Oct 16, 2023 -

Lexus of Wilmington responded

We're glad to know our team at Koons Lexus of Wilmington provided you with a professional and kind experience. Thanks for choosing us!

September 24, 2023

On time, prepared for my visit, did all the expected work in a timely way, More

by Bobelcapik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Sep 25, 2023 -

Lexus of Wilmington responded

Thank you for sharing your positive feedback! We are happy to have earned your business and we hope to see you again at Koons Lexus of Wilmington. Have a wonderful day!

September 17, 2023

MY Koon Dealership is Awesome is number 1 customer service and repair I love it More

by shonsplace4work
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Goffney, Jesus Colon
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Sep 18, 2023 -

Lexus of Wilmington responded

It was our pleasure to assist you. Thank you from all of us here at Koons Lexus of Wilmington!

September 12, 2023

Daniel was an excellent dealership/customer interface, very customer oriented. My car runs like a champ More

by ddcjjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
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Sep 12, 2023 -

Lexus of Wilmington responded

We're glad to know that Daniel provided excellent service and your car is running smoothly! Thanks for choosing Koons Lexus of Wilmington. Safe travels ahead!

September 03, 2023

Everyone at Koons Lexus in Wilmington are very customer focused and can answer any question across their complete Lexus Line. A fair trade in valve was easily negotiated too, thus a stress free process of More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kim Gallia, Elvis Gabri, DWIGHT Dean
Report | Print
Sep 05, 2023 -

Lexus of Wilmington responded

John, we're delighted to know that our team at Koons Lexus of Wilmington provided you with a stress-free buying experience. Thanks for recommending us and enjoy your new Lexus!

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