Lexus of Wilmington

Excellent Experience. Great, professional and a listening personality. Was very helpful and knowledgeable about the product. Great, professional and a listening personality. Was very helpful and knowledgeable about the product. More

I've owned over 10 Lexus'. I buy a new one every year, so I'm very aware of the Lexus sales process/treatment. This was my first and last sales experience with Koons. The servi I buy a new one every year, so I'm very aware of the Lexus sales process/treatment. This was my first and last sales experience with Koons. The service I've received was subpar at best. I have had issues with my brand new RX. I reached out to my Sales rep to explain my situation. He literally said "let me look into this, I'll call you back"-no goodbye, Nothing. Just hung up the phone. Three weeks later & NO call back. In the meantime, I've been trying to get ahold of the finance dept in regards to another issue, 3 calls in and NO call back! Finally after almost three weeks, I reach out again. He gives me a quote for a new car and it's absurd. When I wrote back it's too expensive, his response was "ok". Not how can we help you with all the issues with the car-nothing! Very disappointing. I got an email from the rep who handles the reviews and follows up on satisfaction surveys. She asked me to fill out the satisfaction survey, I told her I wouldn't be filing it out. You would think that would trigger, there is an issue! I spoke with the sales manager to voice my concerns. Very nice person and listened to all of my concerns. She put together a new deal-but still wasn't anywhere near good after seeing the numbers via email. This all could have gone a different direction if the sales rep just called me back right away after I bought the car! Sad to say, Koons not just lost my yearly Lexus purchase, they're no longer my go to service dept. More

Great vehicle service , great customer service and it’s satisfying when Lexus treats you like family ! I love getting my vehicle serviced and Rob does a great job at keeping me and my vehicle happy ! satisfying when Lexus treats you like family ! I love getting my vehicle serviced and Rob does a great job at keeping me and my vehicle happy ! More

Jesus was a very nice person - he worked with me until I got this best deal - would definitely send somebody has way to buy a car from him got this best deal - would definitely send somebody has way to buy a car from him More

Excellent Service, will do business again. Staff was very friendly and knowledgeable. Clyde was efficient and easy to work with. Thank you, Staff was very friendly and knowledgeable. Clyde was efficient and easy to work with. Thank you, More

She was very superb on handling any questions or concerns that we needed. I can’t thank her enough. Thank you 💯 that we needed. I can’t thank her enough. Thank you 💯 More

Darryl is a very Superb Salesman, And helped us out in everything that we needed. Can’t thank him enough. Thank you Darryl 💯 everything that we needed. Can’t thank him enough. Thank you Darryl 💯 More

Just had service done on my Lexus at their shop and everything was excellent. Danielle is so easy to work with and kept me updated every step of the way everything was excellent. Danielle is so easy to work with and kept me updated every step of the way More

The experience was awesome! Very professional customer service. Andrew Saksa was incredible. Drew handled all of our needs and delivered our new Lexus to us but showed my wife Very professional customer service. Andrew Saksa was incredible. Drew handled all of our needs and delivered our new Lexus to us but showed my wife and I all of the options and controls. Along with answering of of our questions and concerns. Drew is truly an asset to Koons Lexus. What a great guy! More

Excellent service and courtesy. Kept me informed periodically about the progress on my vehicle. Car is always returned washed and vacuumed. Kept me informed periodically about the progress on my vehicle. Car is always returned washed and vacuumed. More