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Lexus of Wilmington

Wilmington, DE

Overview
Employees
Reviews
Vehicles
4.8
1,110 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 1,110 reviews

December 06, 2022

Worst salesperson I ever dealt with,she was rude,arrogant, and lied,never go back Service department was excellent. More

by Sgalvano
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Donna Griffith
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Dec 07, 2022 -

Lexus of Wilmington responded

It's disappointing to receive this feedback, as this does not reflect the friendly and accommodating professionalism I expect from our team. I would like to speak to you about your experience directly so we can properly address these concerns for all our customers in the future. Please give me a call when you have a moment. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

December 05, 2022

Rob did a great job in explaining everything that’s contributed to my problem and service department solved the issue. More

by bobkriner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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Dec 05, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that Rob delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

December 04, 2022

Easy scheduling appointments, trusted service, efficient and considerate service managers (Danielle Stevens). Comfortable waiting area for productive use of wait time. More

by SOMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Sevens
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Dec 05, 2022 -

Lexus of Wilmington responded

Thank you so much for stopping by to review Koons Lexus of Wilmington! It makes our day to hear that Danielle and the team always provide you with the 5-star experience you deserve. Until next time, safe driving!

December 03, 2022

Drew and the sales team were great with the text and email communication to keep me informed throughout the process from inventory review to ordering to purchase More

by Jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Saksa
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Dec 05, 2022 -

Lexus of Wilmington responded

Thank you, Jeremy, for taking the time to leave our Koons Lexus of Wilmington team a five-star review! We will have to share your kind words with Drew, and hope to see you again for any of your automotive needs.

December 02, 2022

Close to my house and great service. The service personnel give me their cell phone numbers. More

by Lynvernon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Colon
Report | Print
Dec 05, 2022 -

Lexus of Wilmington responded

We’re glad we could deliver a 5-star experience! Thank you for working with us here at Koons Lexus of Wilmington.

November 29, 2022

Sean has excellent customer service. He helped clarify many questions I had regarding my service More

by Jasmine_augusta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Bigham, Ryan Jones
Report | Print
Nov 29, 2022 -

Lexus of Wilmington responded

Jasmine, we're thrilled Sean demonstrated our commitment to fantastic customer service! Thanks for working with us at Koons Lexus of Wilmington. Please let us know if there's anything else we can assist with!

November 28, 2022

Friendly reception, convenient processing, super smart and efficient service person who took my personal schedule as no 1 to accommodate. She was absolutely terrific More

by Dallaswinslow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle was my service person, Rob Payson
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Nov 28, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

November 16, 2022

The service and sales team are phenomenal. Thank you Melvin for making my trade-in seamless. You are awesome just like my new car. Thanks to Kim, Vic, Rick, Drew and of course Aaron More

by lwaldenel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin, Rob Payson
Report | Print
Nov 16, 2022 -

Lexus of Wilmington responded

Thank you so much for this awesome feedback! Melvin, Kim, Vic, Rick, Drew, Aaron, and the rest of our wonderful team will definitely appreciate your shoutout. Safe travels in your new car! –The Koons Lexus of Wilmington Team

November 11, 2022

Great job. Car picked up and returned in a very reasonable time! Keep up the good work! More

by golfergrogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Nov 11, 2022 -

Lexus of Wilmington responded

Thank you for being such a fan of the Koons Lexus of Wilmington team. We're delighted your experience with us went so effortlessly. Take care!

November 10, 2022

Koons provides excellent customer service consistently which is why I remain a loyal customer. Bravo! More

by kmleonard67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Andrew Greene, Chloe Orcutt, Robin Smith, Kim Gallia, Rick Scouten, Rob Payson, Elaine Johnson, Katie Travers
Report | Print
Nov 10, 2022 -

Lexus of Wilmington responded

Thank you for the review! We're happy to have your business here at Koons Lexus of Wilmington, and we appreciate your trust in us to deliver excellent customer service. See you next time!

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