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Lexus of Wilmington

Wilmington, DE

Overview
Employees
Reviews
Vehicles
4.8
1,110 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 1,110 reviews

November 04, 2022

Efficient and fast! Very easy to work with as well as extremely knowledgeable! Thank you Lexus More

by Kimgallia17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Nov 04, 2022 -

Lexus of Wilmington responded

Our team is thrilled to see your glowing review! Thanks for choosing Koons Lexus of Wilmington and we will see you next time!

November 04, 2022

Erik was professional, polite, and handled every step of my new car buying experience flawlessly More

by pageger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gallia, Erik Ozoria
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Nov 04, 2022 -

Lexus of Wilmington responded

We're elated that Erik demonstrated our commitment to courteous professionalism! Thanks for supporting Koons Lexus of Wilmington with your business and your review. Safe travels!

November 03, 2022

My wife and I wanted to take Dario home with us. His kindness and concern were with us from the time we walked in until we departed with our Lexus, SPECTACULAR!! More

by tjw011823
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario McCollin
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Nov 04, 2022 -

Lexus of Wilmington responded

Thanks for giving Dario and the Koons Lexus of Wilmington team a shoutout. We're happy to hear how much you're loving your new Lexus. Enjoy!

November 01, 2022

This dealership is wonderful! They are pro active in making their customers happy. The service is unsurpassed. Danielle Stevens was terrific with getting my car picked up for se More

by Pabuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
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Nov 01, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that Danielle delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

October 10, 2022

Everyone was very friendly and accommodating during my visit and followed up numerous times after I made my purchase. Although I felt a little like a deer in headlights with the whole "negotiating" proce More

by jmcfall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Dahn, Joel Larry
Report | Print
Oct 10, 2022 -

Lexus of Wilmington responded

The Koons Lexus of Wilmington team is happy to hear that you received five-star customer service! Thanks for leaving us a review. It's great that you love your new car!

October 03, 2022

Greeted at the door. All the Staff was friendly and knowledgeable about the features on the car. More

by alb4star48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gussied Thomas-Carroll
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Oct 03, 2022 -

alb4star48 responded

Sales Rep was extremely friendly and respectful. I was on the fence about purchasing a car but sales rep made me feel that I was making the right decision and help change my mind.

Oct 03, 2022 -

Lexus of Wilmington responded

We are thrilled to see that our team made your car-buying experience a positive one! Thanks for choosing Koons Lexus of Wilmington and congratulations on your new car!

September 23, 2022

1st checkup for the NX350 and great service…. our 3rd car bought at this dealer and no complains. More

by Marrica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Colon
Report | Print
Sep 23, 2022 -

Lexus of Wilmington responded

Marrica, it's great to hear you had a five-star experience with our service team! Thank you for continuing to trust everything Koons Lexus of Wilmington has to offer. See you down the road!`

September 20, 2022

What service and follow up on the care you received during your purchase and satisfaction with the purchase of your vehicle. "Personal" touch! More

by wlamb1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Larry, Andrew Greene, Kim Gallia, Dario McCollin
Report | Print
Sep 20, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

Sep 27, 2022 -

wlamb1959 responded

I received and experienced complete and full A++ customer service during my purchase of my 2019 Lexus ES 350!

Sep 27, 2022 -

Lexus of Wilmington responded

It was such a pleasure assisting you with your 2019 Lexus ES 350 purchase! It makes our day to know how happy you are with your experience. Take care! - The Koons Lexus of Wilmington Team

September 20, 2022

George is a service pro who cares about the customer,excellent follow up and communication More

by Jbfpaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George in service, Rob Payson
Report | Print
Sep 20, 2022 -

Lexus of Wilmington responded

We strive to go above and beyond for our guests and will make sure George knows his commitment to customer satisfaction was recognized. The Koons Lexus of Wilmington team appreciates the kind words and looks forward to your next visit with us!

September 18, 2022

Rob Payson, our service representative, always provides excellent customer service and he ensures appropriate repairs are completed. More

by Margo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Sep 19, 2022 -

Lexus of Wilmington responded

Margo, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Rob and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

Sep 19, 2022 -

Margo responded

Every time we request our service representative Rob Payson, they keep telling us he is not in the system. Someone needs to correct this problem asap.

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