Lexus of Wilmington

Rob Payson, our service representative, always provides excellent customer service and he ensures appropriate repairs are completed. excellent customer service and he ensures appropriate repairs are completed. More

I brought my car in for a 20,000 check. I asked to have a loaner car, however when I arrived there was not one available. I worked with George who went over and beyond to help me, however I asked to have a loaner car, however when I arrived there was not one available. I worked with George who went over and beyond to help me, however. I would have appreciated being given my options before arriving., so I could have plan my day. I ended up having a courteously car take me to my office. More

Stayed true to the appointment no wait time took my car into the shop immediately with no problem, with in a short amount of time figures out what was wrong. Give star service. into the shop immediately with no problem, with in a short amount of time figures out what was wrong. Give star service. More

Danielle Steven's was my Service Advisor. Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work be Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work being accomplished and the approximate costs. She kept me informed through the entire process. I would recommend Koons Lexus of Wilmington. More

Danielle Stevens (your Service Advisor) is a great representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a pleasure she was to have as my service advisor. More

Cathal Brady was a pleasure to work with. He was helpful, knowledgeable, and made us feel comfortable and never pressured. We had an excellent sales experience with Cathal. Hadi was also am He was helpful, knowledgeable, and made us feel comfortable and never pressured. We had an excellent sales experience with Cathal. Hadi was also amazing to work with. We will certainly recommend Koons Lexus to friends and family. More

I had an outstanding experience with Koons Lexus of Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to b Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to be done. He also kept me well informed about the progress of the work. For me, he represents a great face for this dealership! More

Excellent service! Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. More

Easy and efficient Will do again Pleasant exchange of cars Done what expected Car not as clean as lat time cars Done what expected Car not as clean as lat time More

I went there and meet Erik he was great He work with me to make sure that I got what I wanted big up. to make sure that I got what I wanted big up. More