Lexus of Wilmington

I went there and meet Erik he was great He work with me to make sure that I got what I wanted big up. to make sure that I got what I wanted big up. More

Unlike most Dealerships, Koons staff are extremely pleasant and cordial. Jesus Colone (Sales), Hadi (Finance), and Sean (Service) are all professional, transparent and helpful to ensure that customer pleasant and cordial. Jesus Colone (Sales), Hadi (Finance), and Sean (Service) are all professional, transparent and helpful to ensure that customers are happy and satisfied. I give Koons 5 Stars for having the best staff I've ever encountered at a Lexus Dealership. Thank you!! More

My attendant George was excellent! !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George cam !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George came to the rescue and wiped it down! More

The service and assistance was stellar! Parts were ready and everyone was especially cordial. Rob was the person overseeing the repair and he was a pleasure to work with. Parts were ready and everyone was especially cordial. Rob was the person overseeing the repair and he was a pleasure to work with. More

Great service department. Donna in sales was pleasant, professional and very helpful. Took time with me allowing us to drive 3 different vehicles. Donna in sales was pleasant, professional and very helpful. Took time with me allowing us to drive 3 different vehicles. More

If I could give zero stars, I would. We had agreed on a deal, a buyers order was SIGNED and sent to me by Chris (sales manager) and I secured financing through my credit union with chec We had agreed on a deal, a buyers order was SIGNED and sent to me by Chris (sales manager) and I secured financing through my credit union with check in hand. At the last second, I received a call from Erik (salesman) that the vehicle now has a deposit on it and they will let me know if the deal falls through…even though they signed the contract, and I did my part to get a check (I was never asked to place a deposit because the signed contract would suffice I was told). From day one, this dealership and its employees including Chris, Hadi, and Erik, were extremely unprofessional, misleading, and shady. Granted, they work at a car dealership so I already know they don’t have a conscious, but the degree of “we don’t give a darn about you” attitude is shocking especially considering the Lexus label. However, this was by far the worst treatment of my extensive car buying experiences and that’s saying something. Be very cautious of the fraudulent, misleading, unprofessional tactics this dealership uses. More

This is an excellent dealership. , very professional and knowledgeable of the Lexus product. I can’t say enough about the sales staff (Erik), financial (Hadid) and service((Sean) ! , very professional and knowledgeable of the Lexus product. I can’t say enough about the sales staff (Erik), financial (Hadid) and service((Sean) ! More

Danielle Stevens deserves the highest marks in every survey. I am unable to google/Facebook survey. I am unable to google/Facebook More

George, rep, was very professional and provided outstanding service. He always goes beyond the call to have a happy customer. outstanding service. He always goes beyond the call to have a happy customer. More