Lexus of Wilmington

The dealership is extremely clean, extremely professional and it was a pleasure to do business with them on my recent purchase of a 2022 Lexus IS 300AWD. I wish to point out that my salesperson, Jesus Colon and it was a pleasure to do business with them on my recent purchase of a 2022 Lexus IS 300AWD. I wish to point out that my salesperson, Jesus Colon, was FANTASTIC!! A young man that is well groomed, respectful, accommodating, well versed in the sales process and a standout among his peers. If you wish to purchase a vehicle at Koons Lexus, highly recommend you interact with him. I also wish to thank, "TJ", in the finance department. Another asset to the dealership. Well versed and easy to understand during the loan purchase process. In my book, Koons gets an A+ rating! More

Service was excellent throughout. That’s why this dealership performs all my auto service work. That’s why this dealership performs all my auto service work. More

The sales experience was not pressured. My sales agent Jesus Colon was in communication regarding delivery. I was away on an extended vacation and my new Lexus was delivered to my home. Whe My sales agent Jesus Colon was in communication regarding delivery. I was away on an extended vacation and my new Lexus was delivered to my home. When I returned I set up a technology visit in which Jesus went over all the features of the car and answered all my questions. He was quite knowledgeable about the tech aspects of this new 2022 Lexus NX model. He also has stayed in touch after the purchase. I also had dealings with Andrew who handled the lease paperwork and he was very nice to interact with when signing the electronic forms. Leigh Encarnacion was also a pleasure to meet and introduced herself in case of any issues that I would need to contact her at the agency. i love the car and had a very positive experience at Koons Lexus. Stuart Felzer More

Rob in service is a pleasure to deal with. Love Koons Lexus service. Pickup service is the best! Love Koons Lexus service. Pickup service is the best! More

I have only used their service department. On every occasion, I found them courteous and helpful. Most impotently their work was reliable and effective. On every occasion, I found them courteous and helpful. Most impotently their work was reliable and effective. More

I would like to say they treat you so well and go above and beyond to make sure you get what you want ,I texted Jayson and he got back to me right away and he found the right car for me and Hadi made it ha and beyond to make sure you get what you want ,I texted Jayson and he got back to me right away and he found the right car for me and Hadi made it happen…I have brought 4 cars from them so please if you want a new Lexus ask for Jayson . Thank you so much Jayson and Hadi .Dorothy Massey. More

Drew did great job assisting my with vehicle purchase. He helped me buy SUV I could afford. He helped me buy SUV I could afford. More

Donna was excellent and is knowledgeable in all the products she sells. I had a great experience at the dealership and would work with Donna again. If your in the market for a new car in these tough ti products she sells. I had a great experience at the dealership and would work with Donna again. If your in the market for a new car in these tough times Donna is the person to contact. More

I was advised they would not entertain any offers less than their ask on an overpriced, 7 year old car. That seems like" not in good faith"bargaining! than their ask on an overpriced, 7 year old car. That seems like" not in good faith"bargaining! More

Service department Customer Sevice is awful and not what you would expect from a Lexus dealership. Sales dept is great but service department is awful. you would expect from a Lexus dealership. Sales dept is great but service department is awful. More