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Lexus of Wilmington

Wilmington, DE

Overview
Employees
Reviews
Vehicles
4.8
1,166 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 1,166 reviews

February 02, 2023

This was my worst experience at a dealership I have had. I encountered issue after issue while buying a vehicle. More

by asc4130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Djibril Semega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Flores
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Feb 02, 2023 -

Lexus of Wilmington responded

I am truly sorry to see this review. I invite you to contact me so we can discuss your personal experience together and work towards a solution. I hope to hear from you soon. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

January 31, 2023

Eric Ozoria was very friendly, courteous, professional and helpful. I had a very Pleasant experience. More

by Padmini
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Djibril Semega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Gallia, Erik Ozoria
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Jan 31, 2023 -

Lexus of Wilmington responded

We will happily pass along the kudos to Eric for all of his help! Thanks so much for the five stars and we look forward to seeing you at Koons Lexus of Wilmington again down the road. Take care!

January 31, 2023

They do a good job, but they inundate you you with email and text requests to give a 5 Star Rating to everything they do. I would recommend only giving them your landline number, and put the incessant email More

by russcrook32
Recommend Dealer
Yes
Employees Worked With
Kenneth Troxell
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Jan 31, 2023 -

Lexus of Wilmington responded

Thanks for reaching out. While we're happy to hear our commitment to great customer care stands out to you, we apologize that you've been experiencing unwanted communications. We will assess this matter and make sure it is taken care of. If you have any other questions or concerns, please give us a call. Thank you.

January 30, 2023

Over the last 3 years I have seen customer service decline in the service area. Over booking appointments and not delivering on commitments are key factors More

by Elijah.richardson
Recommend Dealer
No
Employees Worked With
None listed
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Jan 31, 2023 -

Lexus of Wilmington responded

We pride ourselves on making sure we are providing each and every guest with exceptional service and your feedback will be addressed with my team so we can continue going above and beyond for our guests. If you are willing to share any other details of your concerns, please consider giving me a call. Best, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

Jan 31, 2023 -

Elijah.richardson responded

Please begin to match appointments with available labor. Any work being performed at dealership is very expensive, as a paying customer I just ask for value service in return. Also please remove the loaner car option off online appointment if it’s not accurate.

Feb 02, 2023 -

Lexus of Wilmington responded

We appreciate you sending us your feedback.

January 28, 2023

Sean Brigham was very courteous & informative. We will be back for our next scheduled visit. More

by pnbaker43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bigham
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Jan 30, 2023 -

Lexus of Wilmington responded

Thank you for your review! We're glad the team was courteous and informative. We appreciate your business and these kind words here at Koons Lexus of Wilmington!

January 26, 2023

The dealership is clean and pays attention to detail. Ms Encarnation makes everyone feel welcomed. More

by Poppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion
Report | Print
Jan 26, 2023 -

Lexus of Wilmington responded

Thanks for the great review and kind words about the team here at Koons Lexus of Wilmington. See you again next time!

January 16, 2023

They were difficult to depend on for a loaner unless they bring a loaner to your home and pick up your car. More

by Conniewale
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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Jan 17, 2023 -

Lexus of Wilmington responded

You're right that the best way to get a loaner is when we bring one to your home and pick up the car in exchange. If there's anything else we can do for you, would you give me a call at your convenience? Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

January 15, 2023

Excellent Service in a timely fashion manner. Vehicle also came back very cleaned. Very satisfied customer! More

by TeamHarold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Jan 16, 2023 -

Lexus of Wilmington responded

Thank you for the review! We appreciate your support and hope to see you back again at Koons Lexus of Wilmington. Safe travels!

January 09, 2023

Dealer was attentive and analyzed the problem in a professional manner. Service was quick and effective. Will definitely return. More

by Acmccullin
Recommend Dealer
Yes
Employees Worked With
Sean Bigham
Report | Print
Jan 09, 2023 -

Lexus of Wilmington responded

We're thrilled we could provide thorough and prompt professionalism that's earned Koons Lexus of Wilmington your confidence! We look forward to working with you again next time. Take care and drive safe!

January 03, 2023

Efficient and courteous. Picked up my car and brought a loaner. On time! Also delivered my serviced car the next day. I left my garage opener in the loaner - the driver al More

by kathyoldenborg
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens, Bill & Tony (drivers). , Rob Payson
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Jan 03, 2023 -

Lexus of Wilmington responded

Kathy, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

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