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Lexus of Wilmington

Wilmington, DE

4.8
1,158 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 1,158 reviews

September 04, 2022

Danielle Steven's was my Service Advisor. Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work be More

by Lenbaker911
Recommend Dealer
Yes
Employees Worked With
Danielle Steven's was my Service Advisor. , Robin Smith
Sep 06, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that Danielle delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

August 30, 2022

Danielle Stevens (your Service Advisor) is a great representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a More

by pmom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
Aug 30, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Danielle and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

August 26, 2022

Cathal Brady was a pleasure to work with. He was helpful, knowledgeable, and made us feel comfortable and never pressured. We had an excellent sales experience with Cathal. Hadi was also am More

by Aunet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Davoudi and Victor Colon , Cathal Brady
Aug 29, 2022 -

Lexus of Wilmington responded

Your recommendation means so much to all of us at Koons Lexus of Wilmington! We're thrilled Cathal was the ideal salesperson for you and Hadi will also appreciate the shout-out. Enjoy your new ride!

August 25, 2022

Excellent service! Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. More

by Loistorgerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Aug 25, 2022 -

Lexus of Wilmington responded

We strive to provide exceptional service and are delighted to see this is what you experienced at Koons Lexus of Wilmington! Thank you for the 5-stars!

August 25, 2022

I had an outstanding experience with Koons Lexus of Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to b More

by DDSCHUR@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
Aug 25, 2022 -

Lexus of Wilmington responded

We are delighted that George and the team could deliver a five-star experience! Thank you for choosing Koons Lexus of Wilmington and for sharing your feedback. We hope to welcome you back for your future service needs!

August 20, 2022

Easy and efficient Will do again Pleasant exchange of cars Done what expected Car not as clean as lat time More

by drjohnpare
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson, Kenneth Troxell
Aug 22, 2022 -

Lexus of Wilmington responded

Thanks for leaving Koons Lexus of Wilmington a five-star review, as well as your feedback. We appreciate your business and look forward to assisting you again when the time comes. Until then!

August 15, 2022

I went there and meet Erik he was great He work with me to make sure that I got what I wanted big up. More

by Fitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson, Erik Ozoria
Aug 15, 2022 -

Lexus of Wilmington responded

Thank you for the 5-stars and shoutout to Erik! We are so glad he was able to assist you. Have a great day from all of us at Koons Lexus of Wilmington!

August 15, 2022

Unlike most Dealerships, Koons staff are extremely pleasant and cordial. Jesus Colone (Sales), Hadi (Finance), and Sean (Service) are all professional, transparent and helpful to ensure that customer More

by ogelia4legal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Colon
Aug 15, 2022 -

Lexus of Wilmington responded

Thank you for this wonderful shout-out to our team! Jesus, Hadi, and Sean will be elated to hear you appreciate their top-quality service. We are grateful for your business and hope to see you again at Koons Lexus of Wilmington!

August 09, 2022

My attendant George was excellent! !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George cam More

by Precious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
Aug 09, 2022 -

Lexus of Wilmington responded

Thank you for the 5-stars and shoutout to George at Koons Lexus of Wilmington! We are so happy he ensured you left with your car in proper condition. We hope to see you again next time!

August 05, 2022

Great service department. Donna in sales was pleasant, professional and very helpful. Took time with me allowing us to drive 3 different vehicles. More

by Carmen.j.gigliotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Griffith
Aug 05, 2022 -

Lexus of Wilmington responded

Carmen–Reading reviews like this is a delight! Thank you for the shoutout to Donna's exceptional customer service, and come back to Koons Lexus of Wilmington anytime!

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