Lexus of Wilmington

Danielle Steven's was my Service Advisor. Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work be Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work being accomplished and the approximate costs. She kept me informed through the entire process. I would recommend Koons Lexus of Wilmington. More

Danielle Stevens (your Service Advisor) is a great representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a pleasure she was to have as my service advisor. More

Cathal Brady was a pleasure to work with. He was helpful, knowledgeable, and made us feel comfortable and never pressured. We had an excellent sales experience with Cathal. Hadi was also am He was helpful, knowledgeable, and made us feel comfortable and never pressured. We had an excellent sales experience with Cathal. Hadi was also amazing to work with. We will certainly recommend Koons Lexus to friends and family. More

Excellent service! Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. More

I had an outstanding experience with Koons Lexus of Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to b Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to be done. He also kept me well informed about the progress of the work. For me, he represents a great face for this dealership! More

Easy and efficient Will do again Pleasant exchange of cars Done what expected Car not as clean as lat time cars Done what expected Car not as clean as lat time More

I went there and meet Erik he was great He work with me to make sure that I got what I wanted big up. to make sure that I got what I wanted big up. More

Unlike most Dealerships, Koons staff are extremely pleasant and cordial. Jesus Colone (Sales), Hadi (Finance), and Sean (Service) are all professional, transparent and helpful to ensure that customer pleasant and cordial. Jesus Colone (Sales), Hadi (Finance), and Sean (Service) are all professional, transparent and helpful to ensure that customers are happy and satisfied. I give Koons 5 Stars for having the best staff I've ever encountered at a Lexus Dealership. Thank you!! More

My attendant George was excellent! !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George cam !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George came to the rescue and wiped it down! More

Great service department. Donna in sales was pleasant, professional and very helpful. Took time with me allowing us to drive 3 different vehicles. Donna in sales was pleasant, professional and very helpful. Took time with me allowing us to drive 3 different vehicles. More