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Lexus of Wilmington

Wilmington, DE

Overview
Employees
Reviews
Vehicles
4.8
1,112 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 1,112 reviews

October 30, 2021

Koons Lexus consistently delivers good service with a smile. They've taken care of our car for years and it still runs like a top. Thanks Koons! More

by deenie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
Report | Print
Nov 01, 2021 -

Lexus of Wilmington responded

Thank you for continuing to trust our team with your business and your vehicle! We appreciate your feedback and we hope to work with you for a long time to come at Koons Lexus of Wilmington.

October 26, 2021

Great dealership, friendly and courtesy service area. They were on time and delivered everything as promised. Got a loaner last minute.. George went out of his way to hook me up. More

by mike197031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Oct 26, 2021 -

Lexus of Wilmington responded

Mike, thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such an outstanding service experience working with George and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back next time!

October 19, 2021

It was easy to get a convenient time for the service. I brought it in early and was promptly taken to check in. The car was done on time and the service personnel were pleasant. More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gorge, Rob Payson
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Oct 20, 2021 -

Lexus of Wilmington responded

We strive to offer efficient and organized service visits, and it's wonderful to hear how much our efforts have meant to you, Charlie! It's our pleasure to take great care of you at Koons Lexus of Wilmington, and we hope to see you again down the road!

October 13, 2021

Djibril Semega Is a great sales man very helpful & knows what your best interest is when purchasing More

by Lizzylu45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Djibril Semega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Encarnacion, Kim Gallia
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Oct 13, 2021 -

Lexus of Wilmington responded

We're glad you found our team to be helpful, Lizzy! Thank you for your positive review - the entire Koons Lexus of Wilmington team appreciates it. Take care!

October 13, 2021

Always outstanding service! My service rep Georges Shaer always takes such good care of me and my Lexus. I’ll never bring it anywhere else! More

by jhessling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
Report | Print
Oct 13, 2021 -

Lexus of Wilmington responded

We appreciate your trust in our team to get the job done, and will be sure to give your kudos to Georges. Thank you so much for choosing Koons Lexus of Wilmington and we hope to see you next time!

October 12, 2021

Everything promised has been delivered and the pickup service is great. Nice not to have to sit at service center while car is being serviced. More

by Pkoppeljr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Oct 12, 2021 -

Lexus of Wilmington responded

We are thrilled that we could deliver an easy, efficient service experience for you! Thank you for choosing Koons Lexus of Wilmington, we look forward to working with you next time.

October 07, 2021

Service has been good. Love the hospitality. The car was not washed properly this time around though. It was just rinsed. More

by Shawndrely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Davis
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Oct 07, 2021 -

Lexus of Wilmington responded

We appreciate you providing us with some constructive feedback, Shawn. We aim to offer our guests above and beyond care, and it's wonderful to hear that our hospitality goals are being met. We apologize for any frustrations caused by the wash you received and will share your review with our service team to make improvements moving forward. Again, we thank you for supporting us with this review and will look forward to taking excellent care of you next time you stop by Koons Lexus of Wilmington!

September 26, 2021

George is someone I can trust. Trusting and feeling comfortable does not come by easily. He is very attentive and always inform me on the progress on my car service and also he always call me back ri More

by Riekoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer & Tech Albe Delgrosso
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Sep 27, 2021 -

Lexus of Wilmington responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless service experience working with George and Bruce. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

September 13, 2021

Outstanding sales team, especially our salesman Dj. Purchased car over the phone, traded a vehicle via email, team sent a video of our vehicle and our wonderful salesman Dj delivered our vehicle to our More

by MJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Djibril Semega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2021 -

MJ responded

Outstanding sales team, especially our salesman Dj. Purchased car over the phone, traded a vehicle via email, team sent a video of our vehicle and our wonderful salesman Dj delivered our vehicle to our house that evening.

Sep 13, 2021 -

Lexus of Wilmington responded

MJ, it's outstanding to hear that our team successfully made your purchase such a concise and simple process. We're glad DJ took the time to personally deliver your vehicle and that you appreciated his above and beyond care! Thank you for your support of Koons Lexus of Wilmington and happy driving!

September 08, 2021

Koons Lexus provides excellent, timely and courteous service. It’s service staff always are friendly, knowledgeable and helpful. The service department has sold me on the dealership. More

by Daly.temchine
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bigham- Service
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Sep 08, 2021 -

Lexus of Wilmington responded

Thank you for the incredible feedback! It's validating to know our team is doing such a great job - we hope to have the pleasure of serving you again down the road! Take care! - the Koons Lexus of Wilmington team

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