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Lexus of Wilmington
Wilmington, DE
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,166 reviews
May 13, 2022
Donna was excellent and is knowledgeable in all the products she sells. I had a great experience at the dealership and would work with Donna again. If your in the market for a new car in these tough ti products she sells. I had a great experience at the dealership and would work with Donna again. If your in the market for a new car in these tough times Donna is the person to contact. More
by godfather0813
May 08, 2022
I was advised they would not entertain any offers less than their ask on an overpriced, 7 year old car. That seems like" not in good faith"bargaining! than their ask on an overpriced, 7 year old car. That seems like" not in good faith"bargaining! More
by Soopirsport
Employees Worked With
It was by email.
May 02, 2022
Service department Customer Sevice is awful and not what you would expect from a Lexus dealership. Sales dept is great but service department is awful. you would expect from a Lexus dealership. Sales dept is great but service department is awful. More
by Unknown
Employees Worked With
Leigh Encarnacion, Andrew Greene, Chloe Orcutt, Robin Smith, Kim Gallia, Rick Scouten, Rob Payson, Elaine Johnson, Katie Travers
April 30, 2022
Excellent first service of my Lexus NX300h from all Koons employees involved particularly Danielle and Joseph Sweitzer. Absolutely first class! 👍👍👍 employees involved particularly Danielle and Joseph Sweitzer. Absolutely first class! 👍👍👍 More
by GeoffO
Employees Worked With
Danielle and Joseph Sweitzer
April 22, 2022
Excellent dealership. Staff is very friendly and very professional. My service consultant, George Shaer is the best!! He’s treats his customers with courtesy, kindness and Staff is very friendly and very professional. My service consultant, George Shaer is the best!! He’s treats his customers with courtesy, kindness and is extremely knowledgeable of your vehicle needs. I always ask for when I have my car serviced. I would recommend Koons to anyone. More
by joann.edlowEldorado10
Employees Worked With
George Shaer
April 21, 2022
The new tires, alignment, and car wash make the car drive as good as new and look as good as new (almost) George, the service representative, was professional and friendly. When I need service again, I will as good as new and look as good as new (almost) George, the service representative, was professional and friendly. When I need service again, I will ask for George More
by Pyoung21
Employees Worked With
George in Service Dept
April 19, 2022
I was disappointed to learn that my scheduled loaner vehicle was not available upon my arrival despite schedule one and a verbal confirmation the day before the appointment. I was very pleased that D vehicle was not available upon my arrival despite schedule one and a verbal confirmation the day before the appointment. I was very pleased that Danielle Stevens took charge of the situation by securing me another vehicle. Danielle’s customer service and attention to detail is second to none and she is a great asset to Koons. I will only deal with Danielle going forward More
by Tdivitto
Employees Worked With
Danielle Stevens 5 Stars
