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Lexus of Wilmington
Wilmington, DE
1,177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,177 reviews
July 23, 2021
My experience at Koons Lexus was Excellent. The entire staff especially the sales team had expertise, knowledge, and attention to detail. Jayson was my salesman. staff especially the sales team had expertise, knowledge, and attention to detail. Jayson was my salesman. More
by Vdaniels6
Employees Worked With
Leigh Encarnacion, Rob Payson, Jayson Kirk
July 22, 2021
Excellent experience. Everyone was very professional and helped us through the purchase of a new vehicle. Two test drives later confirmed our choice for a NX300h. Fortunately the vehicle with our color choi helped us through the purchase of a new vehicle. Two test drives later confirmed our choice for a NX300h. Fortunately the vehicle with our color choice and package upgrades was available immediately from their inventory. We went there expecting to order a new vehicle and drove home with it! More
by GeoffO
Employees Worked With
Elvis Gabri, Hadi Davoudi, Kim Gallia
July 20, 2021
The establishment employees are professionals and very attentive to customers needs. The waiting area is clean and customer friendly. Prices are geared towards the customers. attentive to customers needs. The waiting area is clean and customer friendly. Prices are geared towards the customers. More
by gstand127
Employees Worked With
Danielle Stevens, Elvis in Sales.
July 20, 2021
Assertive sales, but horrible Finance and Management Dept. Over paid. Was supppsed to get refund in 7-10 days. Been since March 20. NO CHECK YET. Dept. Over paid. Was supppsed to get refund in 7-10 days. Been since March 20. NO CHECK YET. More
by Dr.CDR
Employees Worked With
Finance and Management , Leigh Encarnacion, Andrew Greene, Kim Gallia, Elaine Johnson, Katie Travers, Donna Griffith
July 16, 2021
Great customer service and always reliable maintenance service. I've been a Wilmington Lexus customer for over 10 years and have no plans to change! service. I've been a Wilmington Lexus customer for over 10 years and have no plans to change! More
by KimsRX
Employees Worked With
Daniele was my service advisor., Rob Payson
July 11, 2021
We had an excellent experience buying a new Lexus and trading our current Lexus. The entire process was exceptional. Both Drew Greene and Drew Mwaniki were extremely helpful and knowledgeable. trading our current Lexus. The entire process was exceptional. Both Drew Greene and Drew Mwaniki were extremely helpful and knowledgeable. More
by John
Employees Worked With
Corey Reed (technology), Andrew Greene, Andrew Mwaniki
July 10, 2021
Lexus of Wilmington have performed a great service in taking care of my RX350. George Shaer , the Service Manager, has handled my issues well. The drivers, who pick up and return my car, have also been t taking care of my RX350. George Shaer , the Service Manager, has handled my issues well. The drivers, who pick up and return my car, have also been terrific! I thank them all. More
by Pocahontas
Employees Worked With
Bruce, the driver, Rob Payson
July 08, 2021
We went to Koons Lexus not planning on buying anything.Elvis the salesman came out and we explained to him that we had a lease.Elvis told us he could get us out of the lease and get us a great de anything.Elvis the salesman came out and we explained to him that we had a lease.Elvis told us he could get us out of the lease and get us a great deal on a new car.He worked got us extra money down on our trade in and we left there in a brand new RX350 Lexus 2021 THANK YOU ELVIS!!!! More
by wprado530
Employees Worked With
Elvis G
