Lexus of Wilmington

Dishonest dealership I bought a new car and paid full prices for options. The parts they installed were used. Sales blames service and service blames sales. Everyone I bought a new car and paid full prices for options. The parts they installed were used. Sales blames service and service blames sales. Everyone claims to know nothing More

Great help from Permell. He is a great person and he keep us comfortable the whole time we was going through the process of the signing of our new and first Lexus. Thanks for the time we spent and for workin us comfortable the whole time we was going through the process of the signing of our new and first Lexus. Thanks for the time we spent and for working with the kids also. Keep up the great work. More

Excellent service Had a problem I called and Anthony told me to come in and he would take a look I didn’t even have an appointment. He provided me with excellent servi Had a problem I called and Anthony told me to come in and he would take a look I didn’t even have an appointment. He provided me with excellent service the whole entire time. Got my car in and out problem solved and even did service due on my car. I can’t say enough about Anthony and the service team who helped me that day. Thank you, Diane Farrell More

Great Sales Representative - Dan Hayes I am a repeat customer at Koons Lexus and all of my experiences have been great! Dan Hayes was the salesman at my most recent visit on October 12, 20 I am a repeat customer at Koons Lexus and all of my experiences have been great! Dan Hayes was the salesman at my most recent visit on October 12, 2019 and he made sure everything went as smoothly as possible during the entire process including making sure we had something to eat while waiting. LoL Thank you Dan for great customer service! More

Smooth Easy Purchase Recently purchased a Lexus 350 ES at Koons Lexus in Wilmington,De. Very stress free and easy purchase. Dan Hayes was courteous,knowledgeable and very Recently purchased a Lexus 350 ES at Koons Lexus in Wilmington,De. Very stress free and easy purchase. Dan Hayes was courteous,knowledgeable and very helpful.And I might add very patient with all the questions and requests I had. Also,the technologist specialist was soo very friendly and helpful.He walked me through so many steps and assured me I could return any time for a refresher which in fact,I did. Overall, a very easy comfortable dealing and will certainly recommend to others More

Excellent sale representative ( khan Sysaath) I had to give a ten to my sale representative, Kham Sysaath. I am very highly recommend him to all my family and friends for their next car purchase. I had to give a ten to my sale representative, Kham Sysaath. I am very highly recommend him to all my family and friends for their next car purchase. Thanks More

Awesome experience. Bob was very helpful and understanding of my needs with pressure. Also James white was helpful with my purchase help me to understand leasing. Over al Bob was very helpful and understanding of my needs with pressure. Also James white was helpful with my purchase help me to understand leasing. Over all great staff. More

Bob Barrett/ Koons Lexus of Wilmington This is my 8th Lexus from Bob Barrett , 7 Gx 460’s and a Rx 350 over 15 years . Every contact with Bob Barrett has been truly a pleasure ! I have a Le This is my 8th Lexus from Bob Barrett , 7 Gx 460’s and a Rx 350 over 15 years . Every contact with Bob Barrett has been truly a pleasure ! I have a Lexus dealer about 2 miles away from me in Chester Springs, but my relationship with Bob makes him the only salesman I would recommend without reservation. More

Earning her commision I was at your dealership yesterday with a very good friend of mine to purchase a pre-owned vehicle. Donna Griffith remained calm, polite, patient, all I was at your dealership yesterday with a very good friend of mine to purchase a pre-owned vehicle. Donna Griffith remained calm, polite, patient, all the while insisting to close the deal . My friend wasn't easy to deal with especially considering there isn't a whole lot of juice to play with in used care sales. You definitely have a wonderful sales rep there. She is professional as well as witty and would highly recommend her should I come across anyone looking to make a purchase in your establishment. More

Bob Barrett/Koons Lexus of Wilmington This was my second Lexus ES 350 from Bob and my third overall from Koons Lexus of Wilmington. Bob was very easy to deal with yet knowledgeable and det This was my second Lexus ES 350 from Bob and my third overall from Koons Lexus of Wilmington. Bob was very easy to deal with yet knowledgeable and detail oriented. Friendly and courteous, my buying/leasing experience was totally without stress or hassle. Turned in my old leased car and drove out with the new car of my choice the same day. How much do I recommend Bob and Koons Lexus of Wilmington? I drove 200 miles round trip to work with them on my 2019 acquired on 5/31/19! Kudos Bob and Koons Lexus of Wilmington. More