Lexus of Wilmington

Add-ons to the Sale Price! I was looking for a used Honda Ridgeline and I found one on Autotrader that was advertised at Koons Lexus in Wilmington. The price was in line with o I was looking for a used Honda Ridgeline and I found one on Autotrader that was advertised at Koons Lexus in Wilmington. The price was in line with other prices I have seen on the internet and the Carfax looked good so I decided to check it out. Koons Lexus’s used cars are housed in a building which I believe was once an indoor skating rink. The salesman led me to the Ridgeline indoors and I immediately noticed a paper on the front windshield. It read “Reconditioning Fee $695”! Are ya kidding me! This should be included in the price. Anyway I took the Ridgeline out for a drive and really liked it! The previous owner had taken very good care of it. So yes I was interested in purchasing it. The salesman writes up the bill of sale and adds the $695 to the price of the vehicle. So I’m ready to walk. I tell him that I will not pay the $695 reconditioning fee. So he does take it off the price of the vehicle. I get my phone calculator out and jungle the numbers. For some reason my numbers aren’t jiving with theirs! I’m off by quite a bit! I look at the bill of sale and they have the price of the vehicle, title and tag fees, sales tax and a $599 PROCESSING FEE! xxx! What’s that for! Oh everybody pays that! Well I’m not and I walk out the door. I’m checking out the Ridgeline outside. I don’t’ want to let it go because it’s really a nice one. The salesman comes out and says they will take $250 off the price of the vehicle but the $599 stays. Like a schmuck I say take off $250 more and I’ll buy it. So they did and I did purchase the truck. I’ve had the truck for a little over a month and I really do like it. As for Koon Lexus’s sales practices I don’t! Would I recommend them? Sorry but no.. More

freindly fast experience from the beginning to the end Koons dealership staff has been outstanding. Stephan was our salesman and we were very satisfied with our experience. Th from the beginning to the end Koons dealership staff has been outstanding. Stephan was our salesman and we were very satisfied with our experience. This was our first Lexus but wont be our last . More

Repeat Customer They always go above and beyond to accomodate my car's service needs. They are skillful, honest, and knowledgeable. Lightning fast service. Would high They always go above and beyond to accomodate my car's service needs. They are skillful, honest, and knowledgeable. Lightning fast service. Would highly recommend! AAA+++++! More

Service Mntce Pick up driver did not want to do the walk around when I asked him. After he pulled off I walked around my car and noticed damage on the front. Mntce Pick up driver did not want to do the walk around when I asked him. After he pulled off I walked around my car and noticed damage on the front. Been getting the run around ever since. But it’s ok I believe in prayer and karma. Prayer does work. My car is going to get repaired. I’m waiting...... PICKED UP MY CAR YESTERDAY. GREAT JOB. THANKS LEIGH AND ANTHONY. More

kudos to Anthony and the Koons Lexus service team! I was blown away by the service level and solution provided by Anthony and the service team at Koons Lexus of Wilmington in resolving an after hours s I was blown away by the service level and solution provided by Anthony and the service team at Koons Lexus of Wilmington in resolving an after hours service issue that my car encountered when I was traveling back to Philadelphia last evening. Well done Anthony and the Koons Lexus team! More

Great Car Buying Experience Recently bought a Lexus from Koons Lexus of Wilmington and it was the best car buying experience I have ever had. The salesman, Kham, and the techni Recently bought a Lexus from Koons Lexus of Wilmington and it was the best car buying experience I have ever had. The salesman, Kham, and the technician, Corey, were thorough and patient with all my questions. Thank you! More

Repeat customer I just bought my 4th Lexus from Koons . John Skehan was so professional from the time we walked in. My husbands not the easier person to deal with an I just bought my 4th Lexus from Koons . John Skehan was so professional from the time we walked in. My husbands not the easier person to deal with and John was not phased at all and very nice during the whole process. He new what I wanted and I’m driving my beautiful GX460. He’s so personal and cares about what you want and honest. I would not go anywhere else. The whole team was great to deal with. They showed me everything I needed to know about the car. Thank you John for always taking care of us. More

Customer Satisfaction I just came in for information on the new GX but left with a new ride. The thing I liked the most was the way Bob makes you very comfortable and never I just came in for information on the new GX but left with a new ride. The thing I liked the most was the way Bob makes you very comfortable and never rushes in on you to make a decesions. He was addressing my concerns before even giving me a deal. Gave me a deal that was too good to reject. Amazing customer experience. Needless to say I love the ride. More

Koons Went Above and Beyond to Service a Weary Traveler In transit from NC to NY on Dec. 27 at 1PM, my IS250 began to lose power and the check engine light began to blink. I pulled off the next exit on I-9 In transit from NC to NY on Dec. 27 at 1PM, my IS250 began to lose power and the check engine light began to blink. I pulled off the next exit on I-95 and discovered I was within 5 mile of Koons. I called to see if I could get a 'walk in' appointment. The receptionist was friendly and professional and at my request connected me with service. Service Advisor George Shaer answered my call and provided good advice regarding whether to drive the car to Koons or get towed. Once at Koons, George (and the staff) were efficient in diagnosing the problem and recommending a fix (BG Fuel/Air Induction Service) that would allow me to get to NY and subsequently back to NC where I could proceed with a longer term solution. George even had us dropped off at a local restaurant for lunch while we waited. In all, we had only a 3 hour delay from the time the engine light went on until the time we were back on the road! I was extremely impressed (and thankful) with the efforts of Koons, and George in particular, for 'fitting us in' without an appointment, explaining and providing the options, doing the service, and having us on our way in such a short period of time. Service Director Duane Scardina and Koons have assembled an A+ service staff! Thanks again from a weary traveler who made it to his destination just a few hours behind schedule. More

Koons Lexus will work with you I was 3 months out from my lease ending on my 2016 es. I just dropped in to look and drove out with a new is300. We didn't exactly see eue to eye at f I was 3 months out from my lease ending on my 2016 es. I just dropped in to look and drove out with a new is300. We didn't exactly see eue to eye at first, but Koons Lexus worked with me and we worked a deal we all were happy with. I love my new car and Bob Barrett and the sales crew really stepped up! Thanks again. If you need a new Lexus and want a fair deal go see them. More