Lexus of Wilmington

Totally would recommend! I had an excellent experience with Doug Horst! I live in Washington DC and I was very hesitant to drive all the way to Delaware if I wasn't sure to ge I had an excellent experience with Doug Horst! I live in Washington DC and I was very hesitant to drive all the way to Delaware if I wasn't sure to get a deal but Doug not just got me the deal I was looking for but also made the process of buying my 2017 NX200T so smooth. I explained my situation to him from the beginning and he took his time and helped me out a lot and got me to where I wanted to be on my payments. I would definitely recommend Doug to all my friends and I would buy another car from him even if it means for me to drive to Delaware again. It's worth the drive to get good service and someone so helpful. All the staff that I dealt with during my process of buying my car were very helpful. More

Outstanding Service and Sales! I highly recommend stopping into Koons Lexus of Wilmington when looking for a new car. I'll be honest, before walking in they were not my first choice I highly recommend stopping into Koons Lexus of Wilmington when looking for a new car. I'll be honest, before walking in they were not my first choice but the service and sales experience I received was first class and I couldn't see myself going anywhere else. Doug Horst was really patient and laid out all the options and was extremely helpful in picking the perfect car for me that I am very happy with. More

Great experience We recently purchased a RX350. Doug Horst was the reason we biught it! Professional, honest and determined that we get everything we wanted in our car We recently purchased a RX350. Doug Horst was the reason we biught it! Professional, honest and determined that we get everything we wanted in our car! More

No buyers remorse here! This dealership is close enough to the Baltimore metro area to be considered as a 'local' dealer.Only a 1 hour drive. Doug Horst is a true professio This dealership is close enough to the Baltimore metro area to be considered as a 'local' dealer.Only a 1 hour drive. Doug Horst is a true professional who understands that buying a vehicle is not commonplace to the general public. He earned my trust with his honest and open approach about the vehicle I wanted. No pressure; no bull. He really made the experience understandable and pleasant. I will also recognize the Finance Manager, Drew Greene, who took me through the finance process in a truly informative and educational manner. You never get the feeling that you are being taken advantage of. These people understand the value of a satisfied customer and they certainly have one in me! More

Excellent service!!! Robert Sweet was an excellent consultant and very nice. The entire team at Koons Lexus of Wilmington were professional as well. I would definitely rec Robert Sweet was an excellent consultant and very nice. The entire team at Koons Lexus of Wilmington were professional as well. I would definitely recommend this dealership to my family and friends. More

Purchased a 2017 ES350 Doug Horst at Lexus of Wilmington turned a typically terrible ordeal into a very pleasant one. Doug is a true professional: knowledgeable, listens we Doug Horst at Lexus of Wilmington turned a typically terrible ordeal into a very pleasant one. Doug is a true professional: knowledgeable, listens well, easy to talk to and personable. He was not pushy and too the time necessary to explain and discuss all my options. I would recommend him and the dealership to anyone looking for a new car. Anne June 29, 2017 More

Great First Experience!!! Best car buying experience by far from the minute we walked in the door until I pulled out with my car Trent Rogers was great. Very Friendly and Hel Best car buying experience by far from the minute we walked in the door until I pulled out with my car Trent Rogers was great. Very Friendly and Helpful. Will definitely recommend and will be back in the future! More

Extremely pleased! This was my second experience purchasing a vehicle from Lexus of Wilmington. I returned because of the great customer service and professionalism of This was my second experience purchasing a vehicle from Lexus of Wilmington. I returned because of the great customer service and professionalism of Jim Fortgang. While Jim has been promoted into Management, my new sales associate, Doug Horst did not disappoint. Doug was very personable, knowledgeable and helpful every step of the way. If you want to enjoy your car shopping experience visit Lexus of Wilmington and ask for Doug Horst! More

Delighted With my lease expiring, Bob Barrett showed me all the new safety features in the RX350 as well as all of the enhancements of what I loved about my cur With my lease expiring, Bob Barrett showed me all the new safety features in the RX350 as well as all of the enhancements of what I loved about my current SUV. The dealership was accommodating in my lease price and delivered the car promptly with an excellent "tutorial" on the navigation annd entertainment functions (I'll need a refresher soon). Highly recommend Bob and the dealership. More

The Dealership to visit! The sales associate who assisted me with the purchase of my new Lexus was Robert Sweet. Robert was very nice and helpful and therefore my experience The sales associate who assisted me with the purchase of my new Lexus was Robert Sweet. Robert was very nice and helpful and therefore my experience was positive. I would definitely return to this dealership. More