Lexus of Wilmington

Experience with Lexus of Wilmington We just recently bought another certified used RX350. Doug did a great job of finding the SUV that matched the packages we wanted (premium and comfor We just recently bought another certified used RX350. Doug did a great job of finding the SUV that matched the packages we wanted (premium and comfort with NAV). The RX350 we bought looks brand new and its drive is remarkably smooth. We just got back from vacation and we're glad we had it, perfect combination of luxury and comfort. The reliability factor is why we choose Lexus and Koons. Thanks Doug for helping us find our SUV. More

Helpful suggestion We have been Lexus of Wilmington customers since 1997 - 5 cars in total. Our last Lexus (2010 GS) was a great auto but unfortunately I was rear ende We have been Lexus of Wilmington customers since 1997 - 5 cars in total. Our last Lexus (2010 GS) was a great auto but unfortunately I was rear ended by an inattentive driver at 65 mph. The safety design of the GS did exactly what it was intended to do and absorbed the impact. The vehicle had over $25000 in damage and was a total loss but I was left with minor injuries. Doug Horst suggested we send a copy of the vehicle description sheet to the insurance company showing exactly all the components of my auto (specific VIN #) that was totaled. This suggestion saved us another $1500. Doug also worked very hard to find the exact replacement 2016 GS we were looking for. More

My experience with Lexus of Wilmington and Don Reeder Don Reeder was very professional and helpful with all details of our transaction. I would recommend him without reservation to anyone interested in o Don Reeder was very professional and helpful with all details of our transaction. I would recommend him without reservation to anyone interested in owing a Lexus. Pat Wolverton More

Very fun Had a wonderful experience. Don reeder was very informative and he actually made me laugh. He was also very fair and professional. He was pleasant to Had a wonderful experience. Don reeder was very informative and he actually made me laugh. He was also very fair and professional. He was pleasant to deal with. More

I love Doug! Doug has been very patient with my indecisiveness - ha ha! I knew I was going to go over on my lease miles and wanted to turn my lease into a purchas Doug has been very patient with my indecisiveness - ha ha! I knew I was going to go over on my lease miles and wanted to turn my lease into a purchase early, understanding I'd carry negative equity. When I came in just to fill out that paperwork, Doug found a 1 year newer model with the same exact features and considerably less miles for not much more than what my payment was going to turn out to be on my current car. I had run Doug through the ringer with situations and possibilities and he brought me everything I needed to make a decision. I'm very happy in the end with my newer car and the customer service I received from Doug and everyone at Lexus of Wilmington. More

Amazing service and professionalism Doug was great and very informative! Everything went smoothly and effortlessly and I have to say that I would recommend anyone looking for a used or n Doug was great and very informative! Everything went smoothly and effortlessly and I have to say that I would recommend anyone looking for a used or new car to visit this dealership More

First Time we actually enjoyed buying a car. Was the 1 1/2 drive worth the trip? Absolutely! Doug Horst and the other staff made this buying trip the most enjoyable of any car purchase we previ Was the 1 1/2 drive worth the trip? Absolutely! Doug Horst and the other staff made this buying trip the most enjoyable of any car purchase we previously made. Doug spent many hours answering our questions. The technology service provider was great, making sure our cell phones were synced before leaving for home. We did a test drive for a neighbor who loved our car and she will be calling Doug. More

Chuck and Eric make a great sales experience! Chuck (Sales Manager) and Eric (Salesman) made the experience of purchasing a new vehicle painless and pleasant! The crew at Koons Lexus is excellent! Chuck (Sales Manager) and Eric (Salesman) made the experience of purchasing a new vehicle painless and pleasant! The crew at Koons Lexus is excellent! Drew (Finance Manager) is always a great guy to deal with and one of my favorite people at Lexus! I recommend the all highly. Why go anywhere else. More

Great salesman (Trent) Trent was very professional and extremely patient. I had so many questions and he was very helpful. I was very pleased with my purchase. Thanks Trent! Trent was very professional and extremely patient. I had so many questions and he was very helpful. I was very pleased with my purchase. Thanks Trent! More

Excellent sales representative and dealership We've purchased or leased six cars from this dealership and always found the staff to be knowledgable, helpful and trustworthy. Our sales representat We've purchased or leased six cars from this dealership and always found the staff to be knowledgable, helpful and trustworthy. Our sales representative, Doug Horst, went out of his way to accommodate us. It was a pleasure to deal with him. More