Lexus of Wilmington

Excellent service. My car was picked up at my place of employment for an oil change. The gentleman who took my car back for service was very friendly and polite. He de My car was picked up at my place of employment for an oil change. The gentleman who took my car back for service was very friendly and polite. He delivered my car back to my place of employment in a timely fashion. Thank you!! More

Salesman was helpful and courteous Went to Lexus of Wilmington to test drive 2016 NX Lexus. The car was quiet nd respondsive, with all the technology and comfort. Anthony Briggs, Went to Lexus of Wilmington to test drive 2016 NX Lexus. The car was quiet nd respondsive, with all the technology and comfort. Anthony Briggs, the salesman, went out of his way to answer my questions and lead the way to find a car that I wanted. They calculated both lease and buy options for me. A deal was struck and honored. The people at Lexus were customer oriented, friendly and eager to please. Anthony was a great help in making sure every phase of buying was completed and I was happy with the purchase details. My wife and I have bought several cars at Lexus of Wilmington. Their service has been excellent and the Lexus cars can not be beat for their "fit and finish". More

Great Experience Salseman "Doug Horst" was very patient Doug was very knowledgeable about their product and very attentive to our needs. We found the 7 day exchange policy was easy to use and my wife and Doug was very knowledgeable about their product and very attentive to our needs. We found the 7 day exchange policy was easy to use and my wife and I are grateful that Lexus offered this program. No pressure to buy, all in all, a rewarding experience. We can and will recommend this dealership for people looking for a Lexus. More

No Pressure! When I called Koon's Lexus of Wilmington to inquire about a vehicle I had seen online, I was fortunate to be connected to Doug Horst who treated me wi When I called Koon's Lexus of Wilmington to inquire about a vehicle I had seen online, I was fortunate to be connected to Doug Horst who treated me with the utmost courtesy. I, therefore, traveled sixty-five miles to the dealership to view their pre-owned inventory which is housed in a beautiful indoor showroom. I am a single woman shopping on my own for a car, and there was never a moment of doubt from Doug that I was capable of doing so. There was never a moment of pressure from Doug, but only questions to learn of my wants and needs regarding a possible purchase. I was interested in a Lexus RX350 and had done extensive research online which led me to Koon's in the first place. Their prices were so much better than in my area. I did not purchase on the first day because the selection was such that I could only narrow it down to three. I returned a few days later having narrowed it down to two. Doug did not try to influence my decision, but had, through the course of our two meetings, helped me in the overall process of selecting the car that would best suit me. I am now the proud owner of a 2013 Lexus RX350-fire agate pearl (chocolate brown metalic) BEAUTIFUL! thanks to Doug Horst and the wonderful team at Koon's Lexus of Wilmington, who continue to be in touch to help me with any questions I may have about my Lexus. I am already telling my family and friends about my positive experience! Kate Flanagan More

The epitome of an outstanding experience. A few days ago, I entered the Lexus dealership without the intention of leaving with a car. My thoughts? I need to take my time so I don't get swindle A few days ago, I entered the Lexus dealership without the intention of leaving with a car. My thoughts? I need to take my time so I don't get swindled into a bad deal. If your salesman is Doug, forget this thought ever existed, and sit in his office with a peace of mind. Doug is an honest, forward, and dedicated salesman. I even dislike using the word salesman because of the negative connotation associated with it. Doug made me feel like I was buying a car from my uncle. He is extremely knowledgable about the vehicles, as well as different buying/leasing options. We sat down and he laid everything out in plain language, precisely noting exactly how much each option would cost. I felt zero pressure to make any decision. He made the process really easy, and I confidently left with what I think is the best deal I could have possibly gotten on my 2016 NX lease. I haven't looked back for a second. Hands down, best car buying experience I have ever had. Buy from Doug! More

Thank you for Honoring your Word I encountered a situation that required attention. Before I could get the dealership Leigh had called me. I was able to sit down with her and discuss I encountered a situation that required attention. Before I could get the dealership Leigh had called me. I was able to sit down with her and discuss my concerns later during the coversation Chuck join. There was a miscommunication error that had occurred but with patience & time we were able to come to a mutual agreement. Chuck was willing to make it right & did what necessary to do so. I thank you two for taking the time to listen & caring to resolve my concern. I have always had a first class experience with Wilmington of Lexus & that's why I didn't give up & gave them the opportunity to correct the error. To anyone that's reading this please know we all in this world are human & mistakes happen. I'm honored & satisfied to be apart this great family of people. You always go above & beyond my expectations & I thank you. This is why I have remained loyal a customer since 2007. Thank you again and continue being the BEST at customer service. Nobody could do it better. Oh and Mo is the bomb www.com he is truly outstanding at his job More

Outstanding/Awesome I went online to view the used car inventory, and was amazed. I sent a email of interest and received an immediate response. When I arrived to the sh I went online to view the used car inventory, and was amazed. I sent a email of interest and received an immediate response. When I arrived to the show room I was immaculate. Over all from start to finish It was a stress free situation. My sales person was very knowledgeable and professional. I was given many options when it came time to finance my purchase. I would definitely recommend this dealership to anyone looking to purchase a vehicle. More

Mercedes E550 I am very pleased with the service I got at Koons lexus buying a mercedes E550 from them on June 4. My salesman Robert Sweet was straight up with me I am very pleased with the service I got at Koons lexus buying a mercedes E550 from them on June 4. My salesman Robert Sweet was straight up with me on price and gave me a final price with all fees. I left a deposit and drove from NYC to Delaware to pick up the car and fear that they will try to hit me with charges when we finalize and I wasted a trip. That never happened, the prices I ask for with all the fee listed was the price the car was sold for to me. My interest was a bit higher than I expected but partly that was my fault as I could have arrange my own financing but I decided to refinance with my credit union anywhere so it didn't bother me. So always arrange financing first but I knew my score and my ballpark range and they were in it. I already decided to buy the car but Robert still took me for over half an hour test drive which i felt he really didn't need to since the sale was in the bag. His attention and customer service and low pressure approach really did make the car buying process stress free. I have recommend all my friends and family to them for their vehicle needs and will be a returning customer. More

Easy Peasy !! Having searched cars on-line, I showed up at the dealership and was introduced to Doug Horst. Lucky me !!!! Doug was knowledgeable, polite, professi Having searched cars on-line, I showed up at the dealership and was introduced to Doug Horst. Lucky me !!!! Doug was knowledgeable, polite, professional and no pressure. He made my car buying experience a pleasure. More