Lexus of Wilmington

Lexus service My Lexus was serviced today for its first oil change and regular maintenance. All went well and I was very pleased. Mo was very helpful. Thanks. My Lexus was serviced today for its first oil change and regular maintenance. All went well and I was very pleased. Mo was very helpful. Thanks. More

Great experience! I recently purchased a barely used 2014 IS250. Lexus of Wilmington was very easy to deal with. I worked with Pernell Pressey. What a pleasure!!! T I recently purchased a barely used 2014 IS250. Lexus of Wilmington was very easy to deal with. I worked with Pernell Pressey. What a pleasure!!! The whole transaction was very smooth and a quick process. I hope to work with Pernell when I purchase my next car. I highly recommend him. More

Great overall service/experience From the time I first expressed interest in pursuing my first Lexus, until the time of agreement, exceptional customer service was provided to me by b From the time I first expressed interest in pursuing my first Lexus, until the time of agreement, exceptional customer service was provided to me by both Doug and Robert. Doug was very reasonable and helpful, even providing assistance on his day off to help secure our deal. Thus far my first experience with Lexus has been excellent, and I look forward to the extended relationship More

Great job! Mo did a fantastic job helping me with my service! He knows everything there is to know about Lexus and really helped me! Thanks a lot Mo!! Mo did a fantastic job helping me with my service! He knows everything there is to know about Lexus and really helped me! Thanks a lot Mo!! More

Positive, professional, competent service by ALL personnel My interactions with the Lexus salespersons were exceptionally good. I had some questions about the RX350 I was purchasing which required that my int My interactions with the Lexus salespersons were exceptionally good. I had some questions about the RX350 I was purchasing which required that my intended vehicle be serviced outside of the typical procedures when purchasing a vehicle. Not only were the salespersons (Doug and Pernell) consistently attentive, receptive, and responsive, but also the Sales Manager (Oliver) personally looked after my vehicle as if it belonged to him! Sidebar: Olliver, the Sales Manager, is one of the most competent, yet unassuming gentlemen I have ever encountered when purchasing a vehicle. My experience with all of the personnel at Lexus of Wilmington...including the Business Mgr (Brooks)..is such that I'd return to them in a heartbeat for another car, and will recommend to all of my colleagues that they deal with this dealership when buying a vehicle. More

Lexus Lease / Purchase My 2012 RX 350 lease was ending. Since my 2004 Lexus, now used by my daughter, has never had a problem, I decided to purchase the 2012 Lexus when it My 2012 RX 350 lease was ending. Since my 2004 Lexus, now used by my daughter, has never had a problem, I decided to purchase the 2012 Lexus when it went off lease. I was met in the lobby by Leigh and she talked with me until Drew was available. I had told Drew on the phone that time was a premium because of my job. He not only got me a stellar financing APR but completed the purchase process in 15 minutes. Better yet, the team did not try to upsell me on another lease or a new Lexus purchase. Because of this great service, in the words of Arnold Schwarzenegger-- "I'll be back." More

BEST CAR BUYING EXPERIENCE!! This was the best car buying experience. I had the pleasure of purchasing my first Lexus on 3/28/15. Pernell Pressey was my sales rep and he was gre This was the best car buying experience. I had the pleasure of purchasing my first Lexus on 3/28/15. Pernell Pressey was my sales rep and he was great. He didn't pressure me he was extremely honest and made me feel comfortable. The whole Wilmington team were all very nice and accommodating with my 4 yr old who was with me. More

Best car buying experience to date! I had the pleasure of working with Doug Horst. He was, by far, the least pressure oriented car salesman I have ever worked with. I have purchased at I had the pleasure of working with Doug Horst. He was, by far, the least pressure oriented car salesman I have ever worked with. I have purchased at least 5 new cars and by far this was the best experience to date. I would highly recommend Doug. Sincerely, Dale Walley More

Best car buying experience ever. I really can't say enough about our recent experience at Lexus of Wilmington. I recently totaled my first Lexus, (RIP) so looking for another was kind I really can't say enough about our recent experience at Lexus of Wilmington. I recently totaled my first Lexus, (RIP) so looking for another was kind of bitter-sweet. Pernell and the rest of the team went above and beyond any and all our expectations. We were traveling from out of state, so he took the time to take a detailed video of the car to email to me prior to going down. Everyone was so accommodating and friendly when we got there. We took the car out for a spin, and they even cleaned it up again before we settled the purchase. It was immaculate to begin with, so I was pleasantly surprised they would take the time to be that meticulous. Pernell made sure we were all set to go with everything, and wasn't at all pushy or anything like you might expect from a salesperson. Their entire inventory is very impressive; only the best cars in excellent condition. You can't beat their prices either. Hands down best car buying experience my husband and I have ever had. I know we'll be going back for our next purchase, even though we live almost 4 hours away! It's worth the drive. More

Koons Lexus of Wilmington, I recommend them highly You feel very comfortable when you walk thru the front door of this dealership. Doug Horst approached me and asked how he could be of service to me. You feel very comfortable when you walk thru the front door of this dealership. Doug Horst approached me and asked how he could be of service to me. I immediately liked how he took a personal approach to my reason for searching for a new or different Lexus than the one I was driving. I never felt any sales pressure, just his professional way of answering my questions about the new 2015 Lexus models and the pre-owned cars available. I purchased a 2014 RX 350 from this dealership with Doug's guidance and excellent follow up through the whole process. I highly recommend Koons Lexus of Wilmington and especially Doug Horst for his excellent sales service. Joe Van Trump More