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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
222 Reviews
Call Service Center (302) 295-8474

222 Reviews of Lexus of Wilmington - Service Center

Sort by
November 01, 2023

The dealership is always clean, employees helpful and knowledgeable. I never had a problem with the service that was provided More

by Cjp9403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Nov 02, 2023 -

Lexus of Wilmington responded

We're glad to know you've had consistently positive experiences at Koons Lexus of Wilmington. Our team always aims for top-notch service in a clean and welcoming environment. Thanks for the review!

Helpful
October 23, 2023

I took my car in for the 10,000 mile service. Everyone was very professional I was in and out within an hour and a half. More

by clee002700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
Report | Print
Oct 23, 2023 -

Lexus of Wilmington responded

We're glad to know you had a swift and professional service experience at Koons Lexus of Wilmington. We aim for efficiency without compromising on quality. Thanks for the positive review!

Helpful
October 19, 2023

The dealers ship by name is good but there is a total lack of communication between the service department and the customer More

by Rick
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter
Report | Print
Oct 20, 2023 -

Lexus of Wilmington responded

Rick, I'm sorry to read about the communication issues you've experienced with our service department. We strive for clear and timely communication at all times, so it's disappointing to learn we fell short in your case. If you're open to discussing this further, please reach out directly - I'd appreciate the opportunity to make things right. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x28105

Helpful
September 24, 2023

On time, prepared for my visit, did all the expected work in a timely way, More

by Bobelcapik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Sep 25, 2023 -

Lexus of Wilmington responded

Thank you for sharing your positive feedback! We are happy to have earned your business and we hope to see you again at Koons Lexus of Wilmington. Have a wonderful day!

Helpful
September 11, 2023

Daniel was an excellent dealership/customer interface, very customer oriented. My car runs like a champ More

by ddcjjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Sep 12, 2023 -

Lexus of Wilmington responded

We're glad to know that Daniel provided excellent service and your car is running smoothly! Thanks for choosing Koons Lexus of Wilmington. Safe travels ahead!

Helpful
September 01, 2023

Great vehicle service , great customer service and it’s satisfying when Lexus treats you like family ! I love getting my vehicle serviced and Rob does a great job at keeping me and my vehicle happy ! More

by rain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Sep 05, 2023 -

Lexus of Wilmington responded

We're so glad to know you feel like family at Koons Lexus of Wilmington! Your kind words about Rob and our service team are greatly appreciated. We look forward to keeping your vehicle in top shape for many miles ahead!

Helpful
August 29, 2023

Excellent Service, will do business again. Staff was very friendly and knowledgeable. Clyde was efficient and easy to work with. Thank you, More

by clionel675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Aug 30, 2023 -

Lexus of Wilmington responded

We're delighted to know you had an excellent experience with our team at Koons Lexus of Wilmington, especially Clyde! We look forward to doing business with you again. Safe travels!

Helpful
August 05, 2023

Just had service done on my Lexus at their shop and everything was excellent. Danielle is so easy to work with and kept me updated every step of the way More

by Michael D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens, Rob Payson
Report | Print
Aug 07, 2023 -

Lexus of Wilmington responded

Michael, we're glad to know that Danielle and our team at Koons Lexus of Wilmington provided excellent service for your Lexus. We appreciate the positive feedback!

Helpful
July 30, 2023

Excellent service and courtesy. Kept me informed periodically about the progress on my vehicle. Car is always returned washed and vacuumed. More

by F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter
Report | Print
Aug 01, 2023 -

Lexus of Wilmington responded

We're glad to know you appreciated our service at Koons Lexus of Wilmington! Keeping customers informed and returning their vehicles in top shape is part of what we do. Thanks for the positive feedback!

Helpful
July 24, 2023

Excellent sales and service dept. Dealership is well run. Kim leads sales and Joe leads service. More

by bruno13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Kim Gallia, Rob Payson
Report | Print
Jul 25, 2023 -

Lexus of Wilmington responded

Thank you for the review! We appreciate your business and hope to see you again at Koons Lexus of Wilmington!

Helpful
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