Lexus of Wilmington - Service Center

Troy made us very comfortable during the purchasing process. He went above and beyond addressing our concerns process. He went above and beyond addressing our concerns More

The staff is always courteous and polite at this dealership. The location is comfortable to sit and relax if you’re waiting on your vehicle. The service is always good and they fix any issues. dealership. The location is comfortable to sit and relax if you’re waiting on your vehicle. The service is always good and they fix any issues. More

Excellent service and Professioalnal always considered with the Problems that concerns you and your ve with the Problems that concerns you and your ve More

If you are looking for a dealership that treats you like family, then Lexus of Wilmington is the place for you. If you are looking for a service representative that specializes in knowing the right products family, then Lexus of Wilmington is the place for you. If you are looking for a service representative that specializes in knowing the right products and services for your Lexus then Rob Payson is your guy! Friendly, honest and just an all around great person Rob is an asset to this dealership. More

Rob Payson is my trusted service manager! ! He is Personable, responsive and an overall great guy. ! He is Personable, responsive and an overall great guy. More

I trust Rob Payson to take care of my vehicle and keep me informed if there are any issues. This is my 4th Lexus and Rob has been there for all of them. informed if there are any issues. This is my 4th Lexus and Rob has been there for all of them. More

Rob Payson is the absolute best. He always make sure my car is up to Lexus standards. He has been my service guy since I bought my third Lexus in 2018.He is always there and helpful, He always make sure my car is up to Lexus standards. He has been my service guy since I bought my third Lexus in 2018.He is always there and helpful, I really appreciate him. Myrtle Braxton More

Rob is the best, always there and always helpful. My 2014 ES looks and runs like new in large part due to the excellent of his service management. My 2014 ES looks and runs like new in large part due to the excellent of his service management. More

Since 2012 Rob Payson has been my service advisor of choice when he's available. As always, Rob makes my service experience pleasant. He did again on my last visit. Since the dealership has changed hand choice when he's available. As always, Rob makes my service experience pleasant. He did again on my last visit. Since the dealership has changed hands however, there seems to be less perks and more hoops to jump through. For instance, getting a loaner was much easier and they were more available than now. Feels like cost cutting is the driver now. More

Your dealership is fortunate to have Robert Payson, who is a very sincere and highly valued customer service adviser!!! is a very sincere and highly valued customer service adviser!!! More