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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
270 Reviews

270 Reviews of Lexus of Wilmington - Service Center

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February 07, 2025

Absolutely! Here's a stellar service review for a car service, keeping in mind the Exceptional Service and Expertise at Lexus of Wilmington with Robert Payson R More

by S. Oneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Payson
February 06, 2025

Joe Sweitzer, Rob Payson, Neil Bell, Carlos Jourdan and Patty McCrea - ALL helped me directly or indirectly on this service visit. What a GREAT team - as always. I won’t go anywhere else! I’ve been doing b More

by Reachleague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Payson Carlos Jourdan. Neil Bell
January 14, 2025

On 1/13 i came in to get regular maintenance on my vehicle, i sat down with a advisor named Kevin Dowd and told him specifically I'm trying to spend as minimal as possible, being that i can go elsewhe More

by Fred M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
kevin Dowd, Joseph Sweitzer, Andrew Miller
December 27, 2024

Service Dept. Rob Payson goes above and beyond expectations every single time my car needed service. He has kept my Lexus on the road for 12 years. It looks & driv More

by RuthDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: ROB PAYSON is the best!
December 27, 2024

Rob Payson always takes good care of me and my car. He provides excellent customer service and always give me good information as to what my car needs and why. Having your car serviced is never fun, bu More

by JPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
August 29, 2024

Manager has been trying hard to communicate to lexus corporate about issue with car. However, no solution has yet to be provided More

by gholob
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Rob was great in helping me have my Lexus serviced. I bought the extra warranty coverage and the service is top notch! I live almost 90 minutes away from Wilmington, but they pick up my car and deliv More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl
August 14, 2024

I’m always satisfied with Lexus of Wilmington. They have been friendly and courteous, good service. The dealership is also very clean . More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
August 13, 2024

Rob Payson has been servicing both of my cars for years. Couldn't be happier! More

by garrettwd3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
August 12, 2024

Rob was my service advisor and he’s been nothing short of communicative and great! 10/10 customer service and experience More

by drode1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob