Lexus of Wilmington - Service Center

On time, delivery of work when schedule. Staff very friendly and accommodating Great service rendered from the service department Staff very friendly and accommodating Great service rendered from the service department More

Koons Lexus of Wilmington is an excellent dealership. The staff is friendly, courteous, and knowledgeable. They go out of their way to provide the best customer service they can. The staff is friendly, courteous, and knowledgeable. They go out of their way to provide the best customer service they can. More

Danielle was very informative and professional. She keep me up to date on my vehicles progress and gave thorough explanations of its service needs. I appreciate her concern for my wait time being e She keep me up to date on my vehicles progress and gave thorough explanations of its service needs. I appreciate her concern for my wait time being extended due to unexpected arising issues with the vehicle and the ride home she provided. Thank you More

Great care for car and people. I have full confidence in Koons. Highly recommend them. I have full confidence in Koons. Highly recommend them. More

I’ve been with this dealership for about 6 yrs. & everyone has truly been attentive & goes beyond to make you happy. Amazing business here as always. & everyone has truly been attentive & goes beyond to make you happy. Amazing business here as always. More

Great people, very accommodating. Especially good taking care of none appointment service. All during construction at the dealership! Especially good taking care of none appointment service. All during construction at the dealership! More

Danielle Stevens was one the best Service representative we dealt with. She was professional, responsive, courteous, friendly, & helpful. we dealt with. She was professional, responsive, courteous, friendly, & helpful. More

I am a long time customer. A Lexus loaner use to be available. One of the Lexus staff use to be available to drive me back home, 5 blocks away. Sorry I was not at ease with the A Lexus loaner use to be available. One of the Lexus staff use to be available to drive me back home, 5 blocks away. Sorry I was not at ease with the new alternatives. I was quoted work that was found to be a duplicate from my last visit. When my car was finished, that was found out and was not duplicated, so atleast, that was good, so quoted estimate was almost halved. I also question whether my tires were actually rotated, since the uneven pressure on the tires reflected on my dash board, was the same as before the drop off. More

Rob Payson was my Service Advisor. He is very knowledgeable, helpful, and courteous. He is an asset to Koons Lexus of Wilmington. My older Lexus RX350 had factory build Quality issues He is very knowledgeable, helpful, and courteous. He is an asset to Koons Lexus of Wilmington. My older Lexus RX350 had factory build Quality issues on two occasions in the past 3000 miles that required replacement of the Climate Control Amplifier, Servos, and lastly a new A/C compressor. Repairing these items required major disassembly, repair, and replacement of parts inside the car and under the hood. On each of the occasions the RX was returned to me in expertly repaired condition, perfectly cleaned and looking like new. Great service! More

Koons Sales Representative Danielle Stevens is an exceptional person. She is patient, kind and thorough. She explains everything well and goes out of her way to help the customer!! exceptional person. She is patient, kind and thorough. She explains everything well and goes out of her way to help the customer!! More