Lexus of Wilmington - Service Center

Both my husband and I bring our vehicles to Rob Payson at Lexus of Wilmington; we wouldn't have it any other way. It's funny, before I brought my new vehicle from Lexus of Wilmington, I didn't go to sales, Lexus of Wilmington; we wouldn't have it any other way. It's funny, before I brought my new vehicle from Lexus of Wilmington, I didn't go to sales, I went to Rob for his opinion; after-all, Rob is my trusted advisor! More

If you are looking for a dealership who cares about their customer, go to Lexus of Wilmington and ask for Rob Payson. Dealing with Rob is like dealing with a trusted friend who wants the best for you. Rob pr customer, go to Lexus of Wilmington and ask for Rob Payson. Dealing with Rob is like dealing with a trusted friend who wants the best for you. Rob provides honest feedback which is designed to keep your vehicle in good shape for years to come. I know the work he suggests will be done with excellence, when it is needed, and with an excellent turn around time. I also want to add there have been several times I have misplaced valuable items in my car which were discovered by the detailing team and placed on my front seat— one item was a necklace my husband bought me while on our anniversary in the Bahamas and another time it was my son’s IPods. (No judging me, LOL). Honesty is everything and this is further confirmation of the Lexus of Wilmington honesty, integrity, and great customer service! Try ‘em and tell them Tracy sent you. More

I have been servicing my Lexus RX350 with Lexus of Wilmington for the past 13 years and have never been disappointed. Wilmington for the past 13 years and have never been disappointed. More

You need help ask for Robert Payson. He went above and beyond for me. Just great. He went above and beyond for me. Just great. More

The dealership is clean, personel polite and courteous and service department is knowledgeable and experienced. Rob Payson has been our service specialist for 9 years. I trust what Rob says. He is the maj and service department is knowledgeable and experienced. Rob Payson has been our service specialist for 9 years. I trust what Rob says. He is the major reason we return. He treats us like a member of the family. More

I always enjoy coming to Lexus of Wilmington. The service department is the best. Everyone is so friendly and my service professional who is Rob Payson is absolutely the best. He will make sure The service department is the best. Everyone is so friendly and my service professional who is Rob Payson is absolutely the best. He will make sure that I get what is needed for my car to stay in good running condition. More