Joe Sweitzer

Joe is the reason why I continue to bring my car to Lexus for service. He knows the meaning of customer service which in this day and age is non existent. He is an asset to the Lexus team and never disappoin for service. He knows the meaning of customer service which in this day and age is non existent. He is an asset to the Lexus team and never disappoints. Thank you ! . More

Report | Print

The staff provided exceptional service. We extend our gratitude to Rob, as you and Joe consistently deliver outstanding assistance. We extend our gratitude to Rob, as you and Joe consistently deliver outstanding assistance. More

Report | Print

Rob Payson always takes great care of me at Lexus of Wilmington. He’s clear about what my car needs, keeps me updated, and never pushes anything I don’t want. I always leave feeling confident the work w Wilmington. He’s clear about what my car needs, keeps me updated, and never pushes anything I don’t want. I always leave feeling confident the work was done right. It’s rare to find someone that consistent and easy to work with, and I really appreciate it. More

Report | Print

I am pleased to share my exceptional experience with Rob Payson, Service Advisor at Lexus of Wilmington. Mr. Payson provided exemplary customer service during the 5,000-mile maintenance appointment for my 2 Payson, Service Advisor at Lexus of Wilmington. Mr. Payson provided exemplary customer service during the 5,000-mile maintenance appointment for my 2025 Lexus RX. His professionalism, attention to detail, and clear communication made the entire process efficient and reassuring. I am very satisfied with the level of service I received and highly commend Mr. Payson for his outstanding support. More

Report | Print

Marty is a great Salesman! Very knowledgeable about the car I purchased and made me feel comfortable during the car buying process. Very knowledgeable about the car I purchased and made me feel comfortable during the car buying process. More

Report | Print

Chris was very helpful and he didn't give up until he found my car I really wanted. I was definitely being complicated and nervous at the same time. I thank you Chris for your services. I went from feeli found my car I really wanted. I was definitely being complicated and nervous at the same time. I thank you Chris for your services. I went from feeling discouraged to feeling encouraged. You and your team did a phenomenal job. Thank you from my family to you guys family. Blessings and prosperity. I drive my new car with nothing but smiles on my face. My kids were extremely excited and happy for me when I came home to show them before heading to bed. And they couldn't wait to watch the TV in the back the next morning heading to school. My 15 year old doesn't even fight for the front seat like she used too do with my last cars in the past. Thank you again. 🤗😊 More

Report | Print

Upon my arrival at the dealership, I was greeted by Mr. Ervin, who was stationed at the front. Following a pleasant welcome, he presented me with several options, ultimately leading to my purchase of an RX Ervin, who was stationed at the front. Following a pleasant welcome, he presented me with several options, ultimately leading to my purchase of an RX. More

Report | Print

Very professional staff . Nice appearance and well appointed showroom and facilities. Convenient location to my home Nice appearance and well appointed showroom and facilities. Convenient location to my home More

Report | Print

I dropped my car for a scheduled appointment. At 9am. I did not call about status for over 5 hours. I texted and called to find out status and got no communication back. I called after 6 hours an At 9am. I did not call about status for over 5 hours. I texted and called to find out status and got no communication back. I called after 6 hours and finally got someone. The oil change was completed after 7.5 hours. I was told that they had 62 appointments. I was given a loaner. I had to sign a document that the car had to be returned full of gas or I would be charged $5.00/gal. The car was not full when I got it. More

Report | Print

Great experience over here. Best man Joshua! Super friendly and kind. Taking me through everything details and provided the best experience!!! Best man Joshua! Super friendly and kind. Taking me through everything details and provided the best experience!!! More

Report | Print