Lexus of Winter Park

Excellent experience. They did not even try to sell me the truck, they just let the truck and their friendly attitude do the talking! That probably sold me more than anything. Then I found out the sticker the truck, they just let the truck and their friendly attitude do the talking! That probably sold me more than anything. Then I found out the sticker price IS the OUT THE DOOR price. Just awesome. So far this dealership is the only one I still trust to work on my Dodge. Surprising, huh? Eventually I will need to find a Dodge specialist, but they do a great job and are honest! I would tell anyone toget a used car here! More

Dominic has been by Service Advisor since 2010 so I am overdue to say that I am a major fan! Dominic is knowledgeable, professional and straight forward. He has excellent communication skills. He is a overdue to say that I am a major fan! Dominic is knowledgeable, professional and straight forward. He has excellent communication skills. He is a joy and pleasure to work with! Dominic analyzes my vehicle's needs and also considers my driving patterns. He customizes the service plan...I feel like I am Dominic's only customer! He is efficient yet spends time explaining options. He takes the time to forecast what might be needed during the next visit. This helps me plan and know what to expect. I have been a Lexus of Orlando customer since 1998 and I know you focus on "building relationships through better service". You can be assured that Dominic builds and maintains these relationships every day! More

I have a been a client on Lexus of Orlando since 2006. From the purchase of my RX 330 to the servicing, I have received nothing but exceptional service. I appreciate Jose Huertas being my consultant for From the purchase of my RX 330 to the servicing, I have received nothing but exceptional service. I appreciate Jose Huertas being my consultant for all these years. He is honest, efficient, knowledgable, and very caring. You guys do it right! More

I love my Lexus SC 430. I brought it in recently and had a lot of maintenance work done as well as purchasing a set of low profile tires. Not more than two months later, my son hit a curb and damaged the s a lot of maintenance work done as well as purchasing a set of low profile tires. Not more than two months later, my son hit a curb and damaged the sidewall so significantly that I had to have it towed to the dealer. Needless to say, I was very upset at the damage as well as the cost of repairs. CJ Kinch was assigned to be my customer service agent. He was very reassuring that the service department would do their best to take care of my car. I was MORE than pleasantly surprised when he called to update me on the repairs. Of course, I needed to purchase a new tire, but he worked with me on the price since I had just purchased the set. He also reassured me that my car was back to normal, even though the steering wheel wouldn't turn after the accident. I was very impressed with CJ and the Lexus service department. When I was distressed by the situation, they took care of my car and me. I would highly recommend CJ Kinch and the Lexus dealership! More

I am 67 years old and have owned 14 cars in my lifetime 12 of them being brand new and have never received the service as good as Lexus of Orlando this dealer makes me feel confident that my car will be we 12 of them being brand new and have never received the service as good as Lexus of Orlando this dealer makes me feel confident that my car will be well taken care of and that I will be safe in it. My service consultant Lyndon Walsh is such a friendly gentleman who goes over every detail of what was done to the car, which give me much comfort. "THANK YOU Lyndon your make me feel as though you're an old friend. More

Not following through was only the beginning. It was hard to get calls back or any final prices. Spoke to the manager because I knew the car, just had to find the color combo, price and the person who could to get calls back or any final prices. Spoke to the manager because I knew the car, just had to find the color combo, price and the person who could finalize everything. After a few follow ups on my part I finally spoke with Fred to see how negotiable the price was because it was over my limit. He told me several times it was negotiable and a must see, it was great condition, certified, and loaded with the high end package and the trade would make up the difference between what we wanted to spend and what it was listed for. I asked several times what the best price he could do was because we were willing to buy sight unseen to hold the car and because of all he said it was after talking to them Wed, Thurs and Fri. Gave all the specs on our trade, he gave an offer of $9K because he hadn't seen it, then called back because it had leather with sunroof so it wouldn't be $12K like JM Lexus offered, but wouldn't be $9K and kept insisting to drive the 3 hours there and said he's never lost a deal. So we decided to go, drove 3 hours to make the deal. Upon arrival the car was upfront, top down ready for us to test drive. It was a very disappointing experience. (1) Missing the shifter knob, so we asked for one. He asked if I was serious and if I really need one? Yes we are test driving a Lexus and don't want to put it into gear with a threaded post. (2) Minor scratches if they could be buffed out and if they would be upon purchase - Fred's response was "It’s a used car, that’s to be expected and just how it is" with no offer to see what can be done (3) In the back passenger seat belt, the snap looked tarnished. I asked what it was and if it would be replaced - Fred's reply was "is that a deal breaker?" I said "No, I was just asked so I would know". (4) The low trade offer of $9K with it being final, JM Lexus offered $12K, a wholesale dealer offered $10,500. Went inside for "negotiations" with Henry, the sales rep who said there was no room to move on the price, against what Fred had said, so we asked Fred, who said the same. Now very upset, as if the rest wasn't enough I said we wouldn't have come if you had said there was no room to move on price - I only drove here because it was negotiable. We were only $1K apart. They said there was nothing else so we walked out upset we had been lied to and deceived into coming there under false pretenses and with a negative experience. After speaking to a very nice Service Mgr, he suggested we speak to Dan (Fred's Mgr) Who went through it all again with but was unapologetic for the experience or misrepresentation that the price was negotiable and that we drove 3 hours and spent all day there based on a lie Fred told me several times. So, we walked out furious and posted a google review... to which they replied and we spoke to Rachel the Guest Relations Director. So I called Rachel Webb and spoke for over 25 min who also read my phone review, she apologized and said that’s not how they do business and said she wanted to and asked what she could do to make it better? And if we would still be interested in the car - I said "I still have cash waiting and still need a car, it’s just a matter of what you’re willing to do to make the situation right" She said she is working directly with the owner and wants to do what she can - I said I still have no problem standing by the offer we made to meet them half way at $35K if they will have the car driven down, since we already made the trip up or if they insist that we go there we would so long as they put us up in a hotel for the night because it’s too much to drive there and back in a day and that we would update the review on google.com that prompted the follow up and give them praise for rectifying the situation. She asked to have until the end of the next business day to get back to me. That day came and went and she finally returned my call the day after that on Fri 7pm and said there is no room to move and there’s nothing else they are willing to do and even went as far as to tell me they have 2 others interested in the car. So much for wanting to do everything she could to make it right! Sunday morning, they lowered the price only to $35,900, $500 lower and only $500 off what we offered after all the issues last Saturday and again said we would stand by when Rachel offered to try to make it right. Very disappointing from a company who says they're "Building Relationships Through Better Service" Something has to be done for these company who deceive people and who don’t take responsibility for the things they've done wrong. It’s bad business and ruins what the "Lexus" brand is supposed to represent. More

We were treated like royalty We went to look and saw the exact car Dawn wanted used and a CPO car No pressure to buy we made a deal and the deal was closed The car was not the least expensive one we had s exact car Dawn wanted used and a CPO car No pressure to buy we made a deal and the deal was closed The car was not the least expensive one we had seen but with the extended warranty and no doc fees it was close and we likes the dealership so we made the deal Thanks More

I recently had a tire with a bulged sidewall, I called and scheduled to have the tire replaced under the tire warranty I purchased from Lexus of Orlando. It was going to take roughly a week to get the tir and scheduled to have the tire replaced under the tire warranty I purchased from Lexus of Orlando. It was going to take roughly a week to get the tire in since the 2013 GS 350 F Sport has unusually wide rear tire, which I had no problem with. In that time period my grandmother's health rapidly started to decline and family flew in from all corners of the country, I quickly got picked for Taxi service and was going to have to rent a car to deal with the long distance / high load driving. I called the service dept back, they went above and beyond to track down a tire for me and get it installed before everyone came into town. Everyone at the dealership really goes above and beyond, and in this situation really saved me a lot of hassle. I've never dealt with a service dept that was so awesome! More

I have had a lexus for 7 years now and probably have had Steve Persaud as my service consultant for most of my visits to the service department. Since he has been helping me get the service I need, I would Steve Persaud as my service consultant for most of my visits to the service department. Since he has been helping me get the service I need, I would never want anyone else to help assist me. He has always been very friendly, very up front, very trusting and very polite. These are the best qualities any dealership could hope for in an employee and the most important part is that it comes to him very naturally. I give Steve these high praises because he truly deserves them!! And, it is because of his truly great attitude as the reason why I will continue to come back to Lexus of Orlando. More