Lexus of Winter Park

In August of 2012, I was in an unfortunate car accident that resulted in me totaling my much beloved 2005 Lexus RX 330. Having had many great experiences in the service department with Steve Persaud, I we that resulted in me totaling my much beloved 2005 Lexus RX 330. Having had many great experiences in the service department with Steve Persaud, I went to him asking advice of who could I talk to that I could trust to buy a new car. He had several names but Greg Briguera happened to be the only one working that day. I wasn't sure what to do because I had had such a horrible experience at this Lexus dealership in 2005 when I bought my first Lexus that motivated me to drive to Melbourne to buy my car. On top of that, I broke my ankle in my accident that required surgery and needed to stroll around on a knee scooter. These two reasons combined, I wasn't particularly excited in making the effort needed to look at new cars that day or set myself up for a repeat horrible experience like I had in 2005. I decided to, at the very least, meet someone in an attempt to make a connection so when I was more ambulatory I would come back to look around. Here it goes, right? When I met Greg I felt like he was so nice that I had to at least give it a concerted effort. I spent the morning with Greg looking and test driving several different cars while discussing color preferences knowing exactly which car I wanted but doing the typical dance between customer and sales person trying to get the specifics down just right. Having had such a bad experience before, Greg was unknowingly climbing an uphill battle. You see, if there is one thing I know about myself is that I am stubborn and once my mind is made up there is no changing it, at least not very easily. I have to say, Greg's patience with me being slower while I pushed myself around on my scooter was so surprisingly refreshing. This combined with his friendly, jovial, polite and patient manner convinced me that I would buy a car no matter what I had to do. Even, when I came back for the first 5,000 mile service, Greg met me in the lobby and visited with me for about 20 min while I waited for my car to be ready. I was surprised not only to see him, but also that he was still the same nice, polite, friendly guy who I had a chance meeting with when I bought my car. I have not always sung praises for this Lexus dealership, however, between Steve Persaud and Greg Briguera, I am singing a much different tune. In fact, the only thing I would change about Lexus of Orlando is the location and move it closer to me in Lake Mary! Kudos to Lexus for not just turning around their customer service but also for hiring two such spectacular employees. Steve and Greg both deserve the highest recognition possible for how they represent Lexus of Orlando. If I owned Lexus, I would do anything to keep them happy and on board!! More

It is an honor to recognize Mr. Christopher Stua. He was introduced to me by Mr. Manny Camacho for the auto- exchange program. Mr. Stua was very knowledgeable and customer service oriented. He help our fami introduced to me by Mr. Manny Camacho for the auto- exchange program. Mr. Stua was very knowledgeable and customer service oriented. He help our family to make an otherwise difficult financial decision a smooth one.His impeccable business manner is unparalleled. He delivered our RX 350 to our home and explained to me in detail all the new gadgets. Also, he answer all my questions with a smile. Mr. Stua goes above and beyond my expectations as a customer. It really surprised me when I received a Happy Birthday e-mail last month. Thank you so much Mr. Christ Stua for your caring and making me feel part of the Lexus family. Sincerely, Salome Chivetta Gonzalez More

The service level recieved is consistantly outstanding. Mr. Tijerina is very professional and attentive in resolving my issues. You have a valuable asset working for you. Mr. Tijerina is very professional and attentive in resolving my issues. You have a valuable asset working for you. More

I have rarely experienced a higher level of service satisfaction as I had recently with Lexus of Orlando. I felt like Rod Harding, who was my service consultant had my best interest at heart and was o satisfaction as I had recently with Lexus of Orlando. I felt like Rod Harding, who was my service consultant had my best interest at heart and was on my side throughout a very challenging situation. I found myself in a very precarious situation in returning from a trip on a very busy interstate highway with few exits. The oil indicator light came on, no safe way to pull over, and first exit was some miles away. Long story short, I had to drive to the closest exit, and in process did damage to engine. Lexus took this all into effect and honored the warranty and repaired extensive damage. This is why I will always buy Lexus, always use Lexus service. More

The Lexus of Orlando Staff is a high quality group. They set their standards high and make sure that each and every experience is above and beyond what you normally get at other establishments. Thank you f set their standards high and make sure that each and every experience is above and beyond what you normally get at other establishments. Thank you for your professionalism!!! More

I been a customer of Lexus of Orlando since 2002 , I wanted to say thank you to Francisco for been one of the greatest reason for us to continue buying vehicles from this dealer. wanted to say thank you to Francisco for been one of the greatest reason for us to continue buying vehicles from this dealer. More

Have you ever gone somewhere and had the best experience ever? That happens every time I deal with Mr. Camacho. His attention to detail allows for me to relax and trust that things will be taken care of. If ever? That happens every time I deal with Mr. Camacho. His attention to detail allows for me to relax and trust that things will be taken care of. If you are looking for great service and stress free service Lexus of orlando is that place when you request Manny Camacho you'll never be disappointed. More

I brought my new car in to have body side moldings installed. I was immediately greated by someone from the service staff. A few minutes later CJ came up introduced himself, confirmed the resaon for m installed. I was immediately greated by someone from the service staff. A few minutes later CJ came up introduced himself, confirmed the resaon for my service visit then walked with me to check out a loaner car. I was in and out in under 20mins. Impressive! CJ informed me that my car would be ready in about 3-4 hours. When I received a call from CJ after only two hours past. I thought to myself that something must be wrong. Nothing was wrong, every was just right! My car was ready for pick up ahead of schedule. Now that's service. Thanks C.J and Lexus of Orlando. Sincerely yours, Cary T. More

Friday Santos is a true Customer advocate. He definitely set the pace for his wonderful team to seem me and my family the the best car we could get. Because of him our first thought of where to go when it's set the pace for his wonderful team to seem me and my family the the best car we could get. Because of him our first thought of where to go when it's time to upgrade or get another vehicle, Lexus of Orlando is our first thought. More

As I stated to several of your employees which there for service, I drive extra miles just so that I may experience true customer service. Truly, Lexus of Orlando does it right. service, I drive extra miles just so that I may experience true customer service. Truly, Lexus of Orlando does it right. More