Lexus of Winter Park

Complex door lock problem resolved expertly by Dominic. Our rear door, driver's side, would not lock. A frustrating computer problem delayed delivery of the necessary parts. Dominic was "on it" and kept u Our rear door, driver's side, would not lock. A frustrating computer problem delayed delivery of the necessary parts. Dominic was "on it" and kept us informed and successfully completed the work. He is excellent. More

Great service Great service! Dominic provided information tailored to my car and historical context to the make and model. I will be back for routine maintenance on Great service! Dominic provided information tailored to my car and historical context to the make and model. I will be back for routine maintenance on the car. Thank you. More

Poor communication I visited the service center on 11/7/2017 for routine maintenance. During that appointment I was advised by service advisor of additional service nee I visited the service center on 11/7/2017 for routine maintenance. During that appointment I was advised by service advisor of additional service needed, which only included an alignment. On Sunday 11/19/2017 my battery failed, so I called them the following day 11/20/2017 to schedule an appointment. I was given an appointment for 11/28/2017. Once I arrived I was informed that my 2014 which has only 38k miles is no longer covered under warranty and that I would need to pay out of pocket for the battery. Despite just being at the service appointment on 11/7/2017 no one informed me of the battery fault nor did the service advisor express to me that I was in days of no longer having coverage. The moral of the story is don’t depend on the dealership to be your advocate, study your own warranty and coverages and don’t depend on them to properly inspect your car. As you can see, I was not informed that my battery was failing or near an age where it needed to be replaced while it was still under warranty. Yet, they made recommendations about a service that I would have had to pay for out of pocket at that visit. It’s a business and they’re gonna put their bottom line first, so again, be dillegent and be your own best advocate. More

Ms. L. Mantero / Excellent Lexus Sales Expert Thank you so much Ms. Mantero for presenting me with the opportunity to pick my first perfect luxury car! After proudly owning 5 Toyota cars and t Thank you so much Ms. Mantero for presenting me with the opportunity to pick my first perfect luxury car! After proudly owning 5 Toyota cars and thanks to Ms. Mantero and her professional customer service skills, high product knowledge and patience personality, I finally acquired my first Lexus that is an absolutely beautiful Atomic Silver ES 350! Ms Mantero completely answered all of my many questions and gave so much additional information and test drives to ensure that my positive customer experience allowed me to leave the Lexus dealership with the perfect luxury vechicle for me. Due to Ms. Mantero exceptionally keen human understanding and product expertise, I am so completely happy with my new Lexus. I have already recommended family, friends and my attorney colleagues to buy their future luxury vehicles from Ms. Mantero and the Lexus dealership in Winter Park. Thank you again Ms. Mantero and Lexus in Winter Park! More

In-N-Out What a great experience. If i could give this dealership and Sergio more than 5 stars I would. This was the easiest car buying process of my life. Ser What a great experience. If i could give this dealership and Sergio more than 5 stars I would. This was the easiest car buying process of my life. Sergio was honest, respectful, and one of the things that separated him from other sales people, is that i felt like he actually genuinely cared about me as a person and a client, he didn't just see me as a "sale" like most salesman. I originally went to Lexus to browse the lot a few months prior to purchasing and i gave him specifics on the next car I wanted, and even though they did not have the vehicle I wanted when I first showed up because it was sold, he kept me in mind and always followed up every few weeks, whenever they had something that fit my wants and needs. He went above and Beyond throughout the sales process and really made me feel welcome and at home. I wish all sales people were as knowledgeable, caring, honest, and trustworthy as Sergio was. If you plan on going to Lexus of Orlando make sure to ask for Sergio, he will take care of you. Overall the facility was clean, the manager JD was friendly and made the process fast and easy. This is a first class organization and Sergio greatly exemplified it through his display of professionalism throughout the process. Kind Regards, Taylor Capogreco More

Amazing Experience - With Super Stars G. Gordon and C. Ream My wife and I previously leased two new Lexus vehicles in June of 2015 (IS 350 and GX 460) because we were treated like family by Charles Ream and Gar My wife and I previously leased two new Lexus vehicles in June of 2015 (IS 350 and GX 460) because we were treated like family by Charles Ream and Gary Gordon. Because of this close family relationship with Gary and Charles, my wife and I couldn’t resist leasing two new Lexus vehicles again. We were helped by (and had specifically requested the services of) none other than Charles and Gary, who once again, provided a truly world class pre-sales and post-sales delivery experience. Charles and Gary once again went above and beyond anything we could have asked for, and made our second leasing experience with Lexus just as seamless and perfect as the first. My wife and I give an unconditional endorsement to Gary and Charles and recommend both of them to anyone seeking a world-class and truly unforgettable car purchasing experience!! Gary and Charles prove the saying wrong about lightning not striking the same place twice!! Thank you Gary and Charles for being such amazing individuals!! We can’t wait to work with you again in the near future! You are both the best of the best!! More

Outstanding!!! Service was great and the peoples was outstanding , looking forward to coming back! I would recommend all my friends and family members to come there Service was great and the peoples was outstanding , looking forward to coming back! I would recommend all my friends and family members to come there to get their cars , SUV service there too More

Professional dealer Me and my wife just got the ES 350, people at Lexus of Orlando are so professional. Lorraine helped us a lot to pick the car we need, she is so helpfu Me and my wife just got the ES 350, people at Lexus of Orlando are so professional. Lorraine helped us a lot to pick the car we need, she is so helpful and professional. She really helped us a lot to get the perfect deal. More

Lexus 2014 Service The service department was very organized, and the service was completed in a timely manner. Also, the service technician did a thorough evaluation The service department was very organized, and the service was completed in a timely manner. Also, the service technician did a thorough evaluation of the engine. More

Did not fix it I understand is hard to pin point a mechanical issue. As a captain on A320 been unable to duplicate the issue and signing it off as nothing wrong is I understand is hard to pin point a mechanical issue. As a captain on A320 been unable to duplicate the issue and signing it off as nothing wrong is not enough. Specially when my car still making the noise same as not fix. More