Lexus of Winter Park

excellent went in to have my brakes checked and for a detail service all was done perfectly. No problem all is perfect and done well. Thank you went in to have my brakes checked and for a detail service all was done perfectly. No problem all is perfect and done well. Thank you More

Prompt, courteous, and quality service. Lyndon Walsh has been our service advisor almost 10 years. During that time he has proven himself to be an consistently efficient, courteous, knowled Lyndon Walsh has been our service advisor almost 10 years. During that time he has proven himself to be an consistently efficient, courteous, knowledgeable and thus an outstanding service advisor to our family. We would highly recommend Lyndon Walsh to anyone Looking for exceptional service at Lexus of Orlando. Sincerely, The Navarros More

One of God Angels Mr. Kerr is a honest man, dedicated, organized, well educated upon the product, the service on the company. He keeps me informed on all that is happe Mr. Kerr is a honest man, dedicated, organized, well educated upon the product, the service on the company. He keeps me informed on all that is happen with the vehicle and make sure im well satisfied before i leave lexus. I will recommend wayne to all my friends and family for service on there vechile. Keep up the great work wayne. More

great service As always, great service at Lexus. William always take the time to explain the service needed and calls with changes/timing etc. Does a fantastic job As always, great service at Lexus. William always take the time to explain the service needed and calls with changes/timing etc. Does a fantastic job and I always know that I am being taken care of!! More

Víctor Oquendo is the consummated professional I want to take this opportunity let the world know what a great service advisor my wife and I have at Lexus of Orlando. We have been going to this de I want to take this opportunity let the world know what a great service advisor my wife and I have at Lexus of Orlando. We have been going to this dealership well over five years. I have use different Lexus dealerships as well but Lexus of Orlando is second to none in the service department and a lot of credit needs to go to Mr Victor Oquendo. He is hands down 'THE BEST' as he is always concern with the needs of the customer. I have had emergency services done because of road hazards and Victor has always gone out of his way to ensure we are provided the necessary services. Victor who is always busy have never told us that he is to busy to take care of our vehicle. His dedication and attention to detail are the main reason we believe that makes Lexus of Orlando the best Lexus dealership. Additionall, his exemplary performance and professionalism is what I believe all employees should for. Thank you Victor for making sure mi wife's car is always safe and schedule maintenance is on time. More

Great Service!!!! Was my first time there and I loved... Great service... and the best part Best Customer Services ... for sure i gonna be my favorite Lexus service cen Was my first time there and I loved... Great service... and the best part Best Customer Services ... for sure i gonna be my favorite Lexus service center ... thank Caitlin Pope More

Unscrupulous dealership, predatory finance group. Warning: DO NOT buy from Lexus of Orlando in Winter Park and Lexus Financial! We leased an IS250 in 2012. Nice car. The salesman sold us what we thou Warning: DO NOT buy from Lexus of Orlando in Winter Park and Lexus Financial! We leased an IS250 in 2012. Nice car. The salesman sold us what we thought was Excess Wear & Tear insurance for the end of the lease. It wasn’t. We got a bill for excess wear and tear (3 scratches) at the end of the lease. I called and was told it was a mistake. 4 months later, no second bill, no other notices, I started getting calls from a collection agent. I called the dealer; he said it would be taken care of. 6 months later, I started getting calls from a second collection agent. Now 13 months later, they denied my case and refuse to honor their promises. The dealership lies, repeatedly. They are NOT to be trusted. Lexus Financial is predatory to the extreme. In my opinion you should stay away from Lexus, especially Lexus of Orlando in Winter Park. More

Thank you Victor!! Victor As always thank you for make us feeling at home Professional and efficient! Fast service = family happy I always know what is goin on whit Victor As always thank you for make us feeling at home Professional and efficient! Fast service = family happy I always know what is goin on whit my car because service terms are sometimes confusing but here aren't More

Second Chances After a terrible experience at Lexus of Orlando three years ago, I was ready to turn in my keys and not look back. I had been told during a service After a terrible experience at Lexus of Orlando three years ago, I was ready to turn in my keys and not look back. I had been told during a service appointment one time that the service department also deals with sales---which would mean never having to step foot in the main sales room. Please, if you don't like dealing with "car salesman" but love Lexus vehicles, head to the service department! It's quiet and relaxed, and the salesmen are patient, laid-back, and knowledgable with no high pressure or overly-polished talk. I met Page first--he was warm and welcoming with great energy. He set me up with Paul to try vehicles. Paul listened to me instead of himself. There was no arrogance at all; he heard what was important to me and what I needed and was knowledgable about the vehicles. The process was fun because of him; I never would have said that three years ago. I ended my successful visit with Jose for the paperwork. He was efficient and personable. It was nearing the end of his work day but he wasn't rushed or impatient. I couldn't believe how easy he made it---how easy they all made it. They recognized that my needs, previous experience and time were more important than their sale... which is exactly why it was so easy to give them the sale. I highly recommend heading to the Lexus of Orlando service department when you want to buy or lease your next vehicle. More

Horrible customer service We leased an RX350 from them in 2013. Started getting letters in november 2015 regarding the upcoming end of the lease and encouraging us to come back We leased an RX350 from them in 2013. Started getting letters in november 2015 regarding the upcoming end of the lease and encouraging us to come back and and get another vehicle. My wife called and spoke to them multiple times and we set up a time to travel there from Gainesville, FL in late January. We got there, test drove an ES 350 and chose the EXACT car we wanted. And that is when the experience turned surreal. They were 'willing to take the leased car off our hands and ground it', but we HAD TO MAKE THE REMAINING THREE PAYMENTS!!! We were buying the vehicle and they were not willing to do a deal and it took 3 hours of our time. We were ignored, treated rudely and allowed to leave while ready to pay in full for the new car. On top of that, we had a minor key related issue for another Lexus that the salesman Henry was supposed to help take care of, and he did not over the 3 hours we were there!!! At the end of all that he pointed us to the parts and services division where we went and did it ourselves! I am not a salesman nor a business person, but why would a dealership let a serious customer just leave? Especially one who was doing repeat business? We then drove 2 hours to Jacksonville that same day where the dealership stayed open late and we bought the same car and returned the RX 350 no problems. To top it all, the 'manager' at Orlando called us an hour after we left and asked us to come back. She got told in no uncertain terms about the unprofessional manner in which we were treated, and after that - no follow up on their part. More