Lexus of Winter Park

Oscar for Service We have known Dominic over 4 years now and he is such a pleasure to work with and always goes out of his way to take care of my wife's car. About a m We have known Dominic over 4 years now and he is such a pleasure to work with and always goes out of his way to take care of my wife's car. About a mouth ago, we decided to take the IS350C to Toytota of Orlando for a quick oil change and it was close to Windermere. What a mistake, the service person there was pressuring me to change both front and back brakes and quoted me over $1k for the service. I decided to wait and made and appointment with Lexus of Orlando. Dominic came back with a diagnose of "yellow" and that both brakes will need attention in the future but not immediate and quoted a price way below what the other dealer was quoting me. Never again will I take my Lexus to another dealer, Lexus of Orlando is the only one for me. Thank you Dominic for your honesty and integrity! More

Best care Thank you Victor for your professional and (feels like) personal service. You kept me informed of all on-going work and provided a loaner vehicle so Thank you Victor for your professional and (feels like) personal service. You kept me informed of all on-going work and provided a loaner vehicle so my time would not be interrupted. The bottom line is that my vehicle would not be returned to me until the problem was corrected and I was 100% satisfied. I look forward to working with you again for my scheduled and any other non-scheduled service. More

Very nice Mr Walsh was very kind and I meet great expectations. I would highly recommend him at anytime. Next time I need service in my car, I would like Mr Wa Mr Walsh was very kind and I meet great expectations. I would highly recommend him at anytime. Next time I need service in my car, I would like Mr Walsh to take care me. Thank you again.. F Abott More

Terrific Service Made a Difference Our Lexus has over 120,000 miles and had some rather expensive issues. Jeffrey Moler couldn't have been more helpful. He explained everything in deta Our Lexus has over 120,000 miles and had some rather expensive issues. Jeffrey Moler couldn't have been more helpful. He explained everything in detail and went out of his way to find ways to save us money and get us through the process. Actually, everyone we spoke to in the Dealership was helpful and courteous. Most of my professional life, I have been a problem solver & coach regarding customer service, and I have always been extremely well cared for at this Dealership. My car is running very smoothly again, and I feel it should last me a very long time. Thank you. More

Thank you KENNY & Lexus of Orlando I was shopping for a lease on a NX 200T. Long story short, everyone wanted to play games and waste time except KENNY HUANG. He delivered exactly what I was shopping for a lease on a NX 200T. Long story short, everyone wanted to play games and waste time except KENNY HUANG. He delivered exactly what he promised he would, there were no games or wasting of my time. We agreed to numbers, and I was in-and-out in 30 minutes, having received a great experience while there. Save yourself time and go straight to Kenny, he'll take good care of you! More

"Awesome Customer Service Experience" The customer waiting lounge is by far the best I have ever seen. They have everything, comfortable chairs, lots of TV's, free wifi, free snacks and co The customer waiting lounge is by far the best I have ever seen. They have everything, comfortable chairs, lots of TV's, free wifi, free snacks and coffee, massage chairs, a quiet lounge, iPad station, I could have stayed there all day. The service done on my car was excellent as well and Mr. Marshall always kept me updated on my car's status. He is what every one in the customer service business should be, professional, courteous, patient, just a really nice guy. More

Best Car Service ever I have owned several Lexus cars for more than 17 years. I've had my car serviced in Massachusetts, Maryland, Virginia, California, Pennsylvania and in I have owned several Lexus cars for more than 17 years. I've had my car serviced in Massachusetts, Maryland, Virginia, California, Pennsylvania and in Orlando when we moved here in 2008. My service rep is Victor Oquendo. He is the consummate professional and repair expert. Last summer we were on a cross country trip. We had a scrapping sound coming from the wheels. I brought my car to 3 different dealers in 3 different states. Only after we returned to Orlando and handed the problem to Victor was it completely resolved. We are loyal LEXUS owners and fortunate to live in Orlando with the absolutely best service and repair dealer. More

In a pinch on vacation My family and I were visiting Orlando during a work/pleasure trip when we lost our master key to our 97 Lexus 300ES. I went into the parts department My family and I were visiting Orlando during a work/pleasure trip when we lost our master key to our 97 Lexus 300ES. I went into the parts department where David was very helpful in getting me 2 new keys made and even had a FOB on hand! My husband was thrilled! David then escorted me to Eliseo Morales in Service where he was able to have his techs program the FOB and had me back on the road to my family in less than an hour. Thanks for saving our vacation with your quick excellent service! More

A nightmare, totally discriminated. My husband and I went to lease a car. After we signed the payments agreement, Mr. Mohamed came back and said that we wouldnt be able to take the car o My husband and I went to lease a car. After we signed the payments agreement, Mr. Mohamed came back and said that we wouldnt be able to take the car on that day, that it was too late for them to process everything. So we asked him if we could pick it up the next day and he said "yes, I am sure you wont have any problems. The next day at noon, he called me and my husband saying that under any circunstances we were allowed to be on a lexus. Let me clarified that we were lexus' owner. We bought a IS 250 in 2007 and our payments were all on time, never late. At this point he told us that because of the credit, however we were offering $10,000 as a down payment for a lease but he said "no, your names cant appear in any of our contracts" really? I asked him what about with the coosigner and his words were "No, your names can appear in any of our cars" So what is this? If you look at their website, it explains clearly that they will work with any credit (good, or bad), so at this point , Is Lexus misleading his costumers with that information? or was it personal? Please, before you buy any car there, check and make sure they explain everything clearly, so you dont ended up like us and too many customers. Dont believe in the ad that they have on their website because it is not reliable. More

Great buying experience! When my husband and I drove to this dealership we did not expect we were coming out buying a car just yet, let alone 2. We were looking for a smaller When my husband and I drove to this dealership we did not expect we were coming out buying a car just yet, let alone 2. We were looking for a smaller car for the family and a car for his kids. We have been looking in the internet and have looked at some cars but nothing really has caught our attention due to several factors (condition of the car, price, customer service). So we took our chance and drove to Orlando (from Jacksonville) we called ahead of time so there was a sales associate (Maiko) waiting for us who was really courteous. He showed us the car we were interested in. It was clean and almost show in room condition. It was more than we wanted to spend. Beside it was another car that was perfect for the kids, very pristine for the year of the vehicle. My husband wanted it but it, too, was a little above our budget. We asked if they can give us a deal if we get 2 cars. Maiko wrote everything up. Then Chanlin came out to talk to us about numbers. He was very courteous too and he was able to work with us regarding an acceptable deal on the 2 cars. He was able to match the interest rate given to us by the bank so we went with Lexus financing. We did not feel pressure coming from Maiko or Chanlin as both of them were very polite and professional. Then Luis helped us finish everything up. He explained to us all the paperwork we had to sign and we went though it in a flash! We loved the fact that we came out his office with the license plates for the cars. The cars came out washed and ready to be taken home. In the end, we may have spent a little more than what we anticipated in spending, but the great conditions of the cars we got, the great customer service of Maiko, Chanlin and Luis and the known reliability of Lexus cars, we could not ask for anything more :) More